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Customer reviews

Rating 4.3 out of 5 stars with 4183 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 4,183 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Rick’s review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sounding. That’s what you would expect from Bose but not sure they are worth the price. Got for 249.99 when on sale

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome ... long lasting battery life. Very convenient especially if you are working night shift.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent and surprising sound of this magnificent BOSE, another surprise of this manufacturer ! Highly recommended and if you are lucky enough to buy it with a discount do it immediately. I have this earbud since June 30, 2023

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Bought NEW. Was sent USED pair…

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Typically I’m not one to complain but I ordered a pair of Bose Quiet Comfort II earphones last week and when they arrived I opened the package. The seal that Bose typically has was broken and there was a piece of tape keeping the box sealed over it. When I opened the earphones and began setting them up I quickly realized the earphones I was using were used. Someone had previously connected them to their Chromebook and their S20 phone. The earphones didn’t charge correctly. The left earbud wasn’t charging right. When I called the customer line there was little help. Friday on my day off, I had to drive over 2 hours to return them to my nearest Best Buy. I’m not one to go online and right a negative review but I’m pretty upset over this. I’m a loyal Best Buy customer and just feel like I should have received a new pair of earphones when that’s what I paid for. I’m not one to ask for much but some compensation (coupon code) towards a future Best Buy purchase would be nice to compensate for the gas it took me to return them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best ear buds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this bluetooth set! It has been the best set i have every had!! The sound is amazing. And the canceling is aweaome when my kiddos are to loud

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bose QC 2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound…. Microphone on phone calls seems a little bit lacking from what people tell me… other than that I like them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for gym, work and travel

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, good sound quality and noise cancelling

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great quality; lacklustet connectivity issues

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are certainly the best noise cancelong ive ever used. Ive tried many buds and will continue to test new products, but as for now (june 2023) they take the cake. The 4/5 stars is simply because of connectivity issues. Some of the time you wont be able to connect via Bluetooth and youll have to resync them to your phone. Kind of annoying considering the MSRP of these things. I have a Samsung S22 ultra btw, no reason for these consistent issues this long after launch. Get it together Bose.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound canceling

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound canceling on the headphones. Overall pretty good

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    He LOVES Them! Great Gift!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my husband for Christmas. He LOVES THEM!! The sound is excellent he says!! He uses them all of the time (daily), he is an expert on sound for ear buds..

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphones, you cant beat some Bose!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, amazing noise cancellation technology. Just wish they were slightly more comfortable when sleeping on my side

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wife loved the gift

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife didnt like her airpods so I decided to get her these. She has fallen in love wth them and has always them on. She loved the music especially that is much better than airpods. If you want a better sound, you cant go wrong with these.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Ear Ear pops

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the way it looks and feel soo good in the ears the song is good cuality

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good product - this pair was a lemon

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked these earbuds until the bluetooth pairing just stopped working about 6 months after purchase. I contacted Bose and am supposed to get a replacement pair asap. I like Bose and will continue to use their products but this was a little disappointing since my original QC earbuds lasted a long time and even took some serious abuse with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best ANC out there!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has these before and other than the lack of a way to disable touch controls completely (BOSE add this!!) These are among the best out there with hands down the best ANC!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Headphone

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones provide a good quality sound. I like them a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose is the Best

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this buds, Bose has one if not my only favorite brand, the sound quality is excellent, it worth spending a little more money, you’ll get better sound and much better quality for your money in the long term

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Truly Amazing earbuds...

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound of these earbuds is absolutely amazing... Better than several other brands that I have tried...

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    So comfortable, amazing sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the most comfortable ear buds I have ever had. Apparently I have pretty small ears, so most ear buds make my ears really sore within a few minutes. I can wear these for hours and have no issues. 10/10 absolutely recommend these!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Save your money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well for a month. Then began connectivity issues. This is the second time. In as many months. Support is complicated. Does not work well with Apple. You have to forget device then connect again. The second time nothing seems to work. Not worth over 200 dollars. When it does work sound is great.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Sebastian,

      I'm sorry to hear you experienced connectivity issues with this product. It should not be doing this, but if you find that a connection is hard to achieve, it could be a corruption in pairing. I recommend unpairing and establishing a new connection with your device. It's also a good idea to make sure the buds are updated to the latest firmware via the Bose Music app.

      Still having trouble? You get lifetime free tech support via https://bose.life/3ET4mCs and a one-year limited warranty. Our team are on hand to help every step of the way.

      Jeff - Bose Customer Support bose