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Customer reviews

Rating 4.3 out of 5 stars with 4183 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 4,183 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Ear Buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ear buds on the planet hands down. I have a pair and just bought my son a pair. The whole family will eventually get a set. Don’t settle for any other brand

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Husband needed a pair for work and said these are durable, the sound is great and he’s very happy with them. Great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and no outside distractions. Worth the money and wish i bought them sooner. I bought a lower priced pair from a different brand and hated them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are wild. The noise cancelling alone is impressive, yet there are so many settings on the app that you can tweak. They come with a built in mic for hands-free calls and the audio quality for that is also excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Greattt

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave these to my mom for Christmas and she loves them, she says the battery lasts half a day almost (altogether) and to connect it to the phone it was way easy

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Almost perfect but still recommend!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great, highly recommend only static when running or outside in the wind.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    What! I can’t hear You!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gift ever. Wife bought for me. Use at gym, walking, or just when you want alone time. The noise cancellation work great. Block the noise my wife make. LOL!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Can't beat Bose!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a hit for a gift! Works great to pair for a workout. And feel a little more stable in the ear not to fall out during a workout.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than expected

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancelling and great sound quality. The noise cancelling is on-par with their headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great upgrade, great noise cancellation

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancelling, very comfortable, very good sound, only B&O Beoplay Ex are better sound. Biggest issue causing a one star reduction is that microphone is not good in a loud environment keeping me reaching for my AirPods Pro 2's. Having multipoint would also be good as all wireless earbuds at this price point have that.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Recommend Fr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this earbuds, They fit comfortably on my ears and have amazing quality sound. The noise cancellation is like no other ear bud I’ve used

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Bose ear buds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely recommend these I really love them. I use them everyday at work and they last a long time before they need charging.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Software/Firmware is horrible

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I'm not sure if it's actually the software or the firmware, but one of these doesn't work very well at all, but let's start with the hardware. Hardware- I've owned several pairs of Bose headphones and they've always had the best sound for me, both the wired and wireless, especially when it comes to bass. Highs and mids have great depth and the sound quality on these is as good and any other Bose item I've purchased over the years. Software/Firmware - After a couple of days the headphones started getting out of sync with the phone and the noise cancelling wouldn't work and the sound wouldn't come through the headphones so I had to remove the headphones from the Bose software and the Bluetooth on my phone and resync the Bluetooth which can only be done with the charging case, which makes it really inconvenient when you're out on a walk and don't have the carrying case with you. This would happen on an almost daily basis. I tried updating the software and firmware but those were already up-to-date. After two weeks I finally ended up returning them because I couldn't deal with the aggravation any longer. Too bad because I loved the sound and the noise cancelling was amazing, but they weren't worth the frustration. Can't recommend this item currently with the firmware issues.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Roger,

      It's really great to hear that you was enjoying the sound of these earbuds. I'm very sorry that you have to deal with some connection/sync issues. This shouldn't be happening and I wish we could have done more to help before you made your return.

      Just in case you haven't completed your return yet, we would suggest performing a reset on the headphones. You can do this by following the steps here - https://bose.life/44R7DOY.

      Thanks,
      Charlotte - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them. They are comfortable and good fit. They also have great sound and do really well blocking other noise around. I am very happy with them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best in the market

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best noise cancelling in the market. My only complaint, which is probably user error. Is they don't always connect right away to my iphone

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Bose buds

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, only issue i face dosnt connect sometimes and not good for calls and as the person listening to you can hear lot of background noises.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose Quietcomfort Earbuds 2

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound, good fit and comfort, i used daily and works perfect , best noise canceling … i recommend 100%

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good Quality, Mediocre Fit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is great; however, the original QuietComfort (QCs) Earbuds stayed in my ear markedly better than these. Because of that, the ANC is also better on the original model. I thought the 9 combinations of fit with the stability band plus ear tip would be a certain win, but it wasn't. It fit "fine" in my left ear (close to the fit of the original QCs, but still not as good), but the fit in my right ear was never good enough for me to walk around with the earbuds in without constant worry the right earbud would fall out (and it did, especially after I wore it for longer than 45 minutes). For context, I have tried the Beats Studio Buds, the Beats Studio Bud Pros, the original QCs, and QC2s. In terms of fit, the original QCs were the best by far and the original Studio Buds were the worst. The QC2s were between the Studio Buds and the Studio Bud Pros. More context: my left ear usually is fine with the standard fit earbud tips. My right ear seems to be larger and/or shallower, and I usually wear a size larger in that ear. For the QC2s I used the size 3 stability band and size 2 ear tip for the best fit (which was still not great for such an expensive product). I know there is a size 4 stability band, but you have to order it and by the time it would have arrived, I would not be able to return the QC2's because it would have been outside Best Buy's return window (plus the fit on the left ear was lesser than the original QCs). I know for some folks the QC2s will work great, but if your ears are similar to mine, I cannot recommend this product.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Wade,

      It's wonderful to see that you love the quality of the earbuds, though we are surprised that you're having trouble with the fit of the earbuds. The different ear tips and stability bands are designed to ensure the best chance at getting the perfect fit. With extra small, and extra large ear tips, and stability bands available to order directly from Bose.

      We'd recommend following the guide here https://bose.life/3CtRgvz to ensure you get the best possible fit. An we would recommend reaching out to us https://bose.life/38DNELy to order the alternative sizes if you feel they are needed. We want to make sure you get the most out of your earbuds.

      Nic - Bose Customer Support. bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Earphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift. Feedback is amazing. Better sound quality than AirPods from what I was told.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Good but needed to be a bit louder.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best in class noise canx. Decent sound with good separation, but not much in the way of volume head room. Need to be a little louder at max volume when watching quieter YouTube videos or older tracks that were recorded at a lower volume. I returned them for those reasons (just my preference). Too pricey for me for what I feel you get.

    No, I would not recommend this to a friend