Customer Ratings & Reviews
- Model:
- AZ3002
- |
- SKU:
- 6514610
Customer reviews
Rating 4.7 out of 5 stars with 1090 reviews
(1,090 customer reviews)Rating by feature
- Cleaning Quality4.8
Rating 4.8 out of 5 stars
- Maneuverability4.6
Rating 4.6 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the Stratos Upright Vacuum, particularly its suction power, overall performance, ease of use, and effectiveness in hair removal. The odor neutralizer feature is also well-received. However, some customers find the vacuum to be heavy, while others have concerns about the noise level, attachments, and price.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Shark
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is just what our family needed. This vacuum maneuvers well around the furniture and is not too loud. It picks up dust, hairs, and all the crumbs our little ones leave behind. This was a great find. We recommend this vacuum.
I would recommend this to a friendRated 5 out of 5 stars
Will buy again!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!!!! However, on the lowest carpet setting it has the tendency to push out so many AMPS that it pops the circuit breaker no matter where in the house I am vacuuming.
I would recommend this to a friend- Cons mentioned:Weight
Rated 3 out of 5 stars
Regret
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum is clumsy to maneuver if a petite person. It's tall, heavier than it appears, and to swivel takes much twisting.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your Shark Stratos. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent vacuum. I has the duo before and replaced it with the stratos. Its a very noticeable improvement.
I would recommend this to a friendRated 5 out of 5 stars
Vacuum pro
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lighter than previous level designs! I have cats and vacuum almost everyday.
I would recommend this to a friendRated 5 out of 5 stars
Mr. B
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used to purchase Dyson vacuums but when I tried this had a change of heart. Works well with dog hair on carpet, hard wood floor and tile. Must get.
I would recommend this to a friendRated 3 out of 5 stars
Better choices out there
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to maintenance and clean. Clogs easily. Filters appear dirty very fast. Doesn't easly fit under much. At first it cleaned well but quickly became a disappointment. It replaced a Hyla and a Rainbow. *Cleaning a household of 2 boys, 2 dogs and 2 cats.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
We really appreciate you sharing your feedback with us! From what you've mentioned, it seems like your vacuum might not be performing at its best. Please reach out to our team at 1-855-427-5127, and we’ll be happy to assist you in getting the most out of your product. In addition, your comments will be also communicated to the relevant teams for consideration in our future designs.
Kind regards,
Shark Clean
- Pros mentioned:Suction powerCons mentioned:Weight
Rated 2 out of 5 stars
So heavy and hard to use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its so heavy and hard to push around. It works good but so heavy
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello, Thank you for taking the time to leave a review. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean
Rated 5 out of 5 stars
Very pleased!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought my carpet was clean until I swept it with my new Stratos. The PowerFins really do work. Only have used it a few times, but am very pleased with my purchase
I would recommend this to a friendRated 5 out of 5 stars
Great addition to the house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how well it picks up. The attachments are great and have places to attach to the vaccuum. Less hassle than the Dyson I have. Don’t have to clean the brushes like the Dyson.
I would recommend this to a friendRated 5 out of 5 stars
Super nice vacuum and really cleans up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2d Shark we have owned. I really like this new one. The detachable dust collector allows you vacuum under the bed, etc. My only negative, it didn't come with a brush attachment. For almost 500 dollars, you think they would add one.
I would recommend this to a friendRated 5 out of 5 stars
Super vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, great, I like it a lot better when I have to do the work myself.
I would recommend this to a friendRated 5 out of 5 stars
Awesomeness
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is pure awesomeness. Originally bought it as a birthday gift for the wife because she wanted a vacuum, I am the one who actually fell in love with it. It’s freaking phenomenal.
I would recommend this to a friendRated 5 out of 5 stars
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product- really is a game changer for house cleaning- I love it.
I would recommend this to a friendRated 1 out of 5 stars
All Hype, Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having 2 that were broken from being shipped & after unboxing they all had same problem. The parts are cheaply made from plastic that didnt make it alive thru shipping. It all around isnt worth all the extra cost for problematic parts or poor designs that don’t work from the box. Keep what works without over complicating things & use quality parts. Thank god Best Buy’s honors the return window.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
Thank you for your feedback. We understand how frustrating it must be to experience the same issue more than once with your Shark Stratos, especially right out of the box. We truly appreciate you taking the time to share these details. We will absolutely pass your comments along to the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future. If you have any questions or need assistance, please call our support team at 1-855-427-5127, Monday to Friday, 9 a.m. to 9 p.m. ET | Saturday 9 a.m. to 6 p.m. ET.
Best Regards,
Shark Clean
Rated 5 out of 5 stars
Best purchase
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best vacuum I have ever purchased was kinda expensive but when on sale which is when I got it it was worth every penny!!! My floor has never been so clean
I would recommend this to a friendRated 3 out of 5 stars
Ok, but other shark products better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not pick up deep debris like my smaller shark.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Vickie. Thank you for your feedback. We’re sorry to hear the vacuum didn’t meet your expectations for deep debris pickup compared to your previous Shark model. We’d love to help troubleshoot and ensure you’re getting the best performance possible; sometimes adjusting settings or attachments can make a big difference. Please reach out to our customer support team so we can assist you further. You can contact us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind regards, Shark Clean.
Rated 5 out of 5 stars
Great machine!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine! We had a Duo for the last 5 years and the only issue with it was the cord began to crack. This new shark pulls even more out of our rugs than the previous version.
I would recommend this to a friendRated 5 out of 5 stars
So easy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the way it maneuvered around furniture. It can even go under beds!
I would recommend this to a friendRated 5 out of 5 stars
Great vacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the item is large in size , it is capable of vacuuming dirt and dust. I can see the difference on the clean surface of my floor.
No, I would not recommend this to a friend