Customer Ratings & Reviews

Exelent product easy to install i really like this product

This is my 2nd iRobot that I’ve purchased in the last 5 years. Bought it in November and had issues right away. It would not empty the bin. Called support and sent it in for repair. Siad it would take 7 to 10 days. At the 10 day mark, i emailed for a staus check, no reaponse. I sent numerous emails and i finally received a response saying they didi not have any updates. I called and spent several hours on the phone with no resolution. They ultimately said they are waiting for a new dock but have no idea when they will receive one to send me. I reqoa new unit and they refuse. I requested to speak to a supervisor and they said they eacalated it and a supervisor would contact me, its been a week and nothing. I called again to speak to a supervisor and customer service said that’s impossible and i have to wait for them to email me. Its been over 40 days. Horribke customer service, can’t believe Best Buy sells the brand

Excellent product, cleans very well. The app is good too

AMAZING PRODUCT, WILL WORK FOR ME FOR A LONG TIME. BEST OF PRESENTS

Loved this vacuum for 18 months. The first sign of an issue between error codes and/or connectivity issues, be prepared to toss it. Dont ever change your internet, internet password, or move. It will never work right again. After one year, the already useless warranty doesnt cover anything. If you dont mind buying a new ine everty year or two. Then proceed with purchase.

Worked great for a month or so, and then it would not go where the map Was.

I purchased the product in May 2022, and it worked as per expectations for the first year. There were minor problems - the iOS app could use improvements, the smart maps would mess up the room boundaries, and one time, the j7 ended up butchering my headphone wires. This month, the unit stopped cleaning altogether. It shows me Error 2, which led me to clean and then replace all the brushes, and after too many back and forths with the customer care representative (and repeating the steps I already did), he recommended that the multi-surface rubber brushes be replaced. And since I was 3 months beyond the warranty period, I would have to purchase the replacement parts at my own cost. For an expensive robot vacuum (which iRobot touts as "premium"), it is not okay to stop working after 15 months. The customer care is horrible, too, and the responses come after more than 24 hours of waiting. The least iRobit could have done is to replace the faulty part (which may still not fix the issue). I will never purchase any iRobot product again and would advise people to stay away!

Never worked. I took it back and they could not get it to work either. Brand new. So I said just replace off the shelve. Could not do that it was the same model but I generation newer. OMG

Had high hopes for this robot. Gets stuck, confused and doesn’t map completely. Got stuck under the bed and was told it needs light. Mopping arm gets stuck and doesn’t always avoid carpets. Wi-Fi issues. A real headache.

It works very well. It a good tool to add to a cleaning tool

Dont even i buy it!! I got once and returned it next day, it is really bad, not as described, even did not clean!