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Customer Ratings & Reviews

$179.89
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Comp. Value: $259.89

Customer reviews

Rating 4.3 out of 5 stars with 1622 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers frequently mention the good print quality and ease of use of the Smart Tank 5101 printer. Many customers find the printer easy to set up and appreciate its overall performance. Additionally, users like the printer's connectivity and compact size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 1,622 reviews
  • Pros mentioned:
    Ease of use

    Rated 1 out of 5 stars

    I love this printer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best and easiest printer I could have ever purchased. As I am am an older user and not very computer savvy, it is very user friendly. I was advised to print at least once a week to prevent the printer functions from drying up, which I totally appreciate, as my previous cartridges dried up and cost me a great deal to replace on previous ink cartage printers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good printer. Hard to connect to print throufht your phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ………….::::::::..::::::::::::/.::::::::/3:::::::22222/.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much improved ink delivery. Very good purchase decision!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The printi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machin is good,very profecional very good working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic printer with refill tanks. Great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Smart Printer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome item works perfect I am very pleased with it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Find Another

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this less than 30 days and tried printing a document of 7 pages. Printed the first 4 just fine and on page 5 it started making a horrible noise and paper was getting stuck. I have a paper jam somewhere but see no paper. Best Buy wouldn’t return or even help me because it was past the 14 day return policy and HP said I had to wait 30 days before they’d send me a new printer. I had only done about 4 print jobs of one piece of paper before it decided it couldn’t handle 7 pages.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with this purchase and recommend everyone ☺️

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 2 out of 5 stars

    A bit disappointed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prints nicely when it prints. Does weird things and all lights flash while its locked up

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    printer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had problems installing, had to get help. May save money on ink, but for a senior to operate, I think my last HP printer was easier to muse.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn’t last two months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s already not working after two months. Also, I do not like the fact that I have to pour ink inside.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Somewhat aggravated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was extremely difficult and time consuming to get my HP lap top and my Apple iPad to both communicate with the printer. I also haven’t yet determined the root cause of why it sometimes splatters ink all over some of my printouts. I’m hoping it has stopped, but time will tell.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Printer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot read the buttons, also very slow, not easy to operate.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Promises

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Promises are a good thing except when you don’t keep them ,says 2 years of ink but when you get the printer you have no way to sign up for it. Just another ripoff

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good print qualty, but slowrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Problem Printer(S)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having problems with the color printing. The paper feed does does not feed right especially when using photo paper. Also instead of printing one page, 2 papers come out with just regular computer paper. This is the second print I brought from you that is not up to par.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Absolute let down.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brand new and it won't communicate with the color printhead correctly. Fiddled with it for an hour, finally got it to print color again, and it took about 5 pages for it to not print poorly. Tried to use it the next day, color printhead won't communicate again. I bought this because my last HP printer failed to communicate wirelessly anymore, and the Epson equivalent wasn't in stock at best buy. I needed this to work for an event, and it is a complete letdown. Wont even let me print in B&W.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not a great investment.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its okay if you aint going to print to much. It says 2yrs of ink in the box, but not really 2 yrs. Minimum printing then the ink will last 2 yrs.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Save your money…

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned two of these because both had issues with paper jams. Bought better model.

    No, I would not recommend this to a friend