Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Solid buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones, solid sounding after eq adjustment. At times can feel delicate tho so make sure you store them properly as they dont come with a case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertH,
Thank you for your honest 4-star review of the WH-CH720N headphones. We're glad to hear that you find them solid-sounding, especially after customizing the sound with EQ adjustments in the app. We also appreciate your feedback regarding the build and storage. We understand your concern and agree that proper care is essential to keep them in great condition.
Thanks for choosing Sony, have a nice day!
DiegoV
- Pros mentioned:Sound quality
Super nice although not what I needed.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelling and sound quality. I bought them to use the mic wired but it's input only for the wire. They were so nice I kept them though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandanG, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your WHCH720N headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
Just as good as beats
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and great quality audio for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BasedGodPanda,
Thank you for choosing Sony!
It makes us really happy to hear that the WHCH720N offers exceptional comfort along with great quality audio at an excellent value. We appreciate you taking the time to share your positive experience with us.
Best regards,
-Fred
Good price for a noise canceling headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cute color and works well. My daughter likes this birthday gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ZoeL,
Thank you for choosing Sony!
We're honored to hear that your daughter loves her new WHCH720N headphones! It brings us great joy to know that the color and performance were exactly what you were looking for in a birthday gift.
Best regards,
-Fred
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great , product. Noise canceling and comfortable. Just wish it came with a case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vnczav,
We're so glad to hear that you enjoyed the noise cancelling and comfort of your Sony WHCH720N headphones—and thank you for awarding them 5 stars! It's fantastic to know they deliver the quiet and ease you’re looking for. We also appreciate your feedback about wishing they came with a case, as it has been taken in consideration for the most recent models!
Thank you for choosing Sony—hope today is fantastic!
DiegoV.
- Pros mentioned:Comfort
Love tj
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter loves it so much. It’s comfortable for her big ears. She wears it all day at school for sensory needs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SherryWright,
Thank you so much for the 5-star rating! We're really glad that your daughter loves the WHCH720N headphones. Nice to know it suits her needs and expectations. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Good quality and easy to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my father-in-law. The sound is great and he was easily able to link it to his bluetooth transmitter with very low technical skills. haha.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YoungEng, We're glad that you father-in-law likes the sound quality and ease of use. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Wife loves it....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife and she loves it. Originally have gotten her those wireless Beats Studio Pro and she hates it. So I took that one back and got her this Sony headset. She loves it.
I would recommend this to a friend- Pros mentioned:Sound quality
Great buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 14 year old daughter loves them. She traded in the beats for these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jstrong24,
Awesome! We're glad to hear that your daughter loves the Sony headphones. Thank you for choosing Sony!
-David
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far these headphones are the best {'ve owned. Time will tell if the cuff material holds up,
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KevinB,
Thank you for choosing Sony!
We're honored to hear that the WHCH720N headphones are the best you've owned so far! We appreciate your feedback about the cuff material and hope they continue to serve you well for a long time.
Best regards,
-Fred
HEADPHONES THAT WORK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.noise cancelling works great fits comfortably hides noises at the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WORKOUTNOW,
Thanks so much for the feedback!
We're thrilled to hear you're enjoying your WH-CH720N headphones. It's great to know that the noise canceling works so well for you, especially when you need to focus at the gym. We designed them to be comfortable for long listening sessions, so we're glad they're a good fit for your workouts.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
Very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The device is made of good material and meets my expectations. I like it a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RodolfoL!
Thanks a lot for sharing your feedback! It brings us great satisfaction to hear how much you like your WH-CH720N!
These headphones are made to be lightweight and sturdy, so they feel good to wear every day. The sound is crisp and powerful and you can easily switch between noise cancelling and listening to your surroundings with just a button.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones through the best buy app and they were really worth it, good quality audio and they are great for the price, good headphones overall
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiegoD, We're glad that you like the audio quality of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Honest review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have ADHD and it is so hard to focus so I bought these to help when I do work or want to read in loud settings. The noise canceling is eh. Yes it works but you have to turn it up pretty loud in my opinion. However, note that I have sensitive hearing so I like to keep the volume low. Plus, I listen to instrumental music so I just hear bass/beats which is why I prefer to keep the volume low. Yet, when it's low, I personally can still hear outside noise. Sooooo, taking this all into consideration they are good headphones. Clear sound, but in my opinion not as noise canceling as I'd like. Hope this review helps.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Natalie, Thank you for taking the time to provide us with your feedback about your WHCH720N. While we're glad you like sound clarity, we regret to hear that the noise cancellation did not meet your expectations. We recommend following the troubleshooting steps on the link below if you feel that the effect of noise canceling is not sufficient:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I needed, and for a good price. The pairing was a little clunky at first, but it's been working fine since.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JLDA,
We're pleased to learn that your Sony headphones were just what you needed and offered a great price—thank you so much for your positive 4-star review! While pairing can sometimes take a moment, it's wonderful to know your headphones have been working reliably since. Lightweight comfort and dependable audio are standout features of the WH-CH720N, designed to make everyday listening easy and enjoyable.
Thank you for choosing Sony—wishing you an enjoyable day!
DiegoV.
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are everything that I needed. Good clear sound and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, KayB!
We are so pleased to hear that your WH-CH720N headphones are everything you needed. It is rewarding to know that you are enjoying the clear sound and find them easy to use. We designed this model to be a convenient and reliable option for everyday listening, and it's great to hear that they are working so well for you.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones when it comes to listening and it tracks your movement through the app
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JovaniC,
Awesome! We're glad to hear that you are having a great time with the superb sound quality and features of your WHCH720N headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sound is amazing.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound that is just as advertised. Confortable to wear, noise canceling really works.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BCDC,
Awesome! Nice to hear that you are having a great time with the superb sound, comfortable fit, and canceling features of your WHCH720N. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris
Great Sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these so that my wife could get some sleep when a recent hurricane rolled through Florida. The noise cancelling was excellent, and she was able to play music and not even know that the wind was howling outside, and the rain was banging on the windows. Highly recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Ploppy! We're glad you are impressed with the noise canceling feature. Thanks for choosing Sony. -Craig
Sully
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use them when I go walking and cutting the yard. No problems with the head set
I would recommend this to a friend