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Sony - WHCH720N Wireless Noise Cancelling Headphones - Black

Model: WHCH720N/B
SKU: 6533162
Sold byBest Buy

Customers are saying

Customers highly value the excellent sound quality, comfort, and long battery life of the product. They also appreciate its lightweight design, good fit, and reliable connectivity. However, some customers note that it is not very compact for traveling and have minor concerns regarding the bass and volume levels.

Generated by AI based on customer reviews.
Features
  • Headphones that let you fully immerse yourself in the music

    Dual Noise Sensor Technology and an Integrated Processor V1 takes noise cancelling to the next level. Now you can fully immerse yourself in the music.

  • Designed with all-day comfort

    Designed to be Sony’s lightest wireless Noise Cancelling headphones yet. Featuring a slimmer, lightweight headband, these headphones have been re-structured to create more space and comfort for the ears. Making them the ideal headphones to work from home or movie.

  • Adjustable Ambient Sound mode

    Adjustable Ambient Sound mode offers 20 level settings. You’ll be able to listen to your music with incredible sound quality while still hearing sounds like traffic noise, café conversations, and transport announcements.

  • Adaptive Sound Control automatically adjusts to whatever you do

    Adaptive Sound Control is a smart function that senses where you are and what you’re doing, then adjusts ambient sound settings for the ideal listening experience.

  • Listen longer with up to 35-hour battery life and Quick Charging

    Keep your music playing all day with a battery life that delivers up to 35 hours of power. USB Type-C quick charging gives up to 60 mins of play back from 3 minutes of charge.1

  • Give your music a boost with DSEE

    DSEE (Digital Sound Enhancement Engine) restores high-frequency elements and fine fade-out sound to produce high-quality sound that’s closer to the original recording.

  • Customize your sound, just how you like it

    The EQ Custom feature on the Sony | Headphones Connect App tailors sound to your personal preference. Choose from a variety of presets to match sound quality with the genre of music you're listening to. Or create and save your own presets.

  • So immersive. So real.

    Immerse yourself in sound all around you. As real as if you are there at a live concert or with the artist recording in a studio. With 360 Reality Audio, music has never been so immersive and so real.

  • Precise Voice Pickup Technology with Beam Forming Mic

    Precise Voice Pickup Technology uses beamforming microphones to allow WH-CH720N headphones to pick up voices clearly and accurately for hands-free calls.

  • Multipoint Connection

    For total convenience, these Bluetooth headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically.

  • Google Assistant and Alexa compatible

    Just say “OK Google” or “Alexa” to activate your preferred voice assistant. Enjoy entertainment, connect with friends, get information, listen to music and notifications, set reminders, and more.

  • Find your headphones with Fast Pair

    The WH-CH720N headphones support Google’s Fast Pair feature. Easily find your missing headphones by sound or check their last known location in Google’s Find My Device app on your smartphone.

  • Made with the environment in mind

    The WH-CH720N headphones are designed for both comfort and environmental consciousness. The headphones use recycled plastic materials, and the packaging uses no plastic

See all features
Specifications
  • Noise Cancelling (Active)
    Yes
    Sound Mode
    Surround 7.1
    Connection Type
    Wireless
    Wireless Connectivity
    Bluetooth
    True Wireless
    No
    Maximum Wireless Range
    30 feet
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Reviews

Customers are sayingCustomers highly value the excellent sound quality, comfort, and long battery life of the product. They also appreciate its lightweight design, good fit, and reliable connectivity. However, some customers note that it is not very compact for traveling and have minor concerns regarding the bass and volume levels.
This summary was generated by AI based on customer reviews.
  • Sound Quality (1988)
  • Comfort (761)
  • Battery Life (493)
  • Weight (187)
  • Fit (89)
  • Portability (22)
  • Bass (17)
  • Volume (11)

Customer Images

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

  • Rated 5 out of 5 stars

    Quality headphones for a good price.

    I've had these for a few weeks and I LOVE them. Battery life is insanely good. If I had to estimate, I've only charged them twice to full since I got them and it's been a WHILE. The noise canceling is definitely a step up from what I'm used to and while it's not perfect, it sure is close. The awareness sound works great too and you can even customize the amount of sound that filters through. I like the app that comes with it and all the EQ settings as well. I like you can plug in the included aux cord and make them wired headphones. My only issue, which isnt even about preformance, is that the headphones arent really pink. I'd call it a dusty lilac, as it's much more purple in person. Bummed me out a little because I did get these partially for the color. But it's not big enough of an issue to rate it less than 5 stars. They're also very light-weight. They're bigger than what I'm used to but once I got used to it, I literally never notice a difference. It's kinda crazy how light they got these. I've fallen sleep with them on, woken up, and my head and ears werent uncomfortable at all. Great for wearing for long periods of time. They don't fold up but that hasn't been an issue for me. Love them!!

    This review is from Sony - WHCH720N Wireless Noise Cancelling Headphones - Pink

    Posted by Mole

  • Rated 3 out of 5 stars

    Meets Basic Needs. Don't Buy Just For The Discount

    I don't often leave reviews but I needed a break from studying. So here goes.. I previously owned a Sony WH-1000XM6 Wireless Noise Canceling Headphones. Unfortunately, it was damaged during travel and I was not ready to spend a significant amount of money on headphones again. With great reviews, I took a leap of faith the Sony - WHCH720N. I actually gave it a listen at a Target store, but as you know, store display units are usually tethered to a wire and the way they have them set up just does not allow you to truly experience the sound each device delivers. It was pretty quiet at the store and the music they had playing as demo sounded pretty good, so I figured, why not? I thought it was a phenomenal deal considering it was at a discounted price of $100, down from $250. I learned that the quality was also discounted significantly When it comes to noise cancellation, the 720N underperforms compared to the WH-1000XM6. Even at maximum volume, I can still hear a it of my surroundings with the 720N. I did not have that problem with the WH-1000XM6. If you have ADHD, or kids, or both, you're gonna want a different pair of headphones. I do not have expertise in audio engineering, so In terms of sound quality, you will just have to experience it for yourself to know if it's the right one for you. For me, the 720N rivals Bose' Quiet Comfort (which was still twice the price of the 720N at the time of purchase, so I went with the practical choice). But the WH-1000XM6 still takes the cake. I am all about that bass, and the 720N (for the price) delivered. The overall sound quality is not as rich and vibrant as the premium model, but if you are on a budget, you will be happy to know that the sound settings are customizable through the Sound Connect app. AI Assistant: I'm not sure if this is because I have an iPhone, but for some reason, the only option for assistant is Alexa. I'm new to Apple, so I'm quite partial to Google/Gemini and was very disappointed when I found out that I can't use Google. (Then again, maybe it wouldn't have worked since Siri is my phone's native assistant. Who knows.) It was an option when I was still using an Android. Connectivity: So far, bluetooth connection has been stable. I have an iPhone 17 Max Pro. There was a long period when my WH-1000XM6 intermittently disconnected from my Samsung S25 Ultra. I have mixed feelings about the *feel* of the 720N. It is very light, which is great for long wear. Though sometimes it almost too light, it feels cheap. But because the box said it's made of recycled plastic, they get points for sustainability. Good job, Sony! If battery life is important to you, supposedly the 720N should last 50 hours (almost twice as long as the WH-1000XM6). But this is only if you're not using ANC. That said, if you have ADHD and need complete detachment from your surroundings, this is a minor point. But here's the good news: both models have a headphone jack, so if you're working on your laptop, you can just simply go wired. On this note, I have a suggestion for headphones manufacturers: Make bluetooth headphones usable while charging. Please. With cherries on top. Anyway, my verdict: The Sony 720N offers good sound quality for standard use. Noise handling is acceptable but not adequate for intense focus. Lightweight and comfortable. Affordable but you get what you pay for. Don't get fooled by the deep discount. You are not getting a deal. You are simply paying the Cost of Goods Sold (COGS) plus some margin. Look at it this way: Manufacturers COGS is usually 25-40% of MSRP. So, at $250, it cost them ~$63 to produce a pair of 720N. (Hey, China!). They then sell to retailers usually at ~60–70% of MSRP, making the wholesale cost to Best Buy around $150-175. So, when you buy the 720N at $100 instead of $250, you're still paying at least $30 more than it cost to make it........ You then have to wonder, "How much more advanced technology, premium materials, sound quality, and noise handling could an extra $30 have afforded me?" Find out when you buy the models that have them for $460+

    Posted by ClaireH

  • Rated 4 out of 5 stars

    Noise Cancelling on a Budget? Sony's The Way To Go

    I’ve been using the Sony WH-CH720N Wireless Noise Cancelling Headphones (Black) for a minute now, and honestly, they’ve been a solid win—especially for the price. The sound quality is great for casual listening, with deep, punchy bass that really shines in hip-hop, R&B, and pop. The mids can feel a little crowded at times, but nothing that ruins the vibe. If you want a more balanced sound, the Sony Headphones Connect app lets you tweak the EQ and make it your own. Noise cancelling isn’t as crazy powerful as their top-tier models, but for under $150 (and often way less on sale), it actually blocks out a good chunk of background noise—perfect for commuting, studying, or just zoning out. Comfort-wise, these headphones are super lightweight, and the ear cushions are soft enough for all-day wear without that annoying pressure feeling. The battery life is wild—up to 35 hours with noise cancelling on and up to 50 hours without it. Plus, you can get around an hour of playback with just a quick 3-minute charge, which is a lifesaver when you're on the go. They also support multipoint Bluetooth pairing, so you can stay connected to your phone and laptop at the same time, which is super clutch if you’re multitasking. The build is a little basic since it’s all plastic and doesn’t fold or come with a case, but that’s honestly the only real downside I’ve noticed. Overall, the WH-CH720Ns are a budget-friendly steal. They deliver great sound, solid noise cancelling, long battery life, and enough smart features to make them feel premium without the premium price tag. If you're ballin' on a budget but still want headphones that get the job done (and then some), these are 100% worth

    Posted by SamoneJ

  • Rated 5 out of 5 stars

    These are great headphones

    I really like these headphones. The charge lasts extremely long. Maybe up to 35 hours? Takes forever for the battery to run down. It really is amazing. Comfort is very good as well. My ears never hurt. I'm thinking maybe some have more plush cushion. Try them on first before you purchase to see how they feel for you. The sound quality is excellent. Extremely strong and punchy bass. The drums while listening to a live concert sound so powerful. Very tight and punchy like hearing a real drum. Noise cancellation is very good as well. It's not complete like maybe the most expensive top of the line noise cancellation headphones are. ( I couldn't tell you how effective that noise cancellation is because I've never owned top of the line before ) But on these Sony headphones I would say the cancellation is about 70 percent effective? It blocks any outside noise to a reasonable level which is low and muffled so it doesn't bother you. Loud noises and voices will no longer be loud but muffled instead, And hard to hear if you're listening to music. I am very happy with my purchase. I think you will be as well.

    Posted by DAVIDC

  • Rated 5 out of 5 stars

    Great value with great ANC

    I've been impressed with the Sony WH-CH720N headphones. They offer excellent noise cancellation and great sound quality with solid bass, and an incredibly lightweight, comfortable design I can wear for hours. The battery life easily lasts through days of use, and quick charging is a handy bonus. While the build is mostly plastic, it keeps them light, and the performance far exceeds the price, making these a top value pick for anyone wanting great ANC without a premium cost. PD: I have worn them when hitting PRs at the gym

    Posted by MannyQuestions

From the manufacturer

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Pros for Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
Sound Quality, Comfort, Battery Life, Weight, FitSound Quality, Battery Life, Comfort, Weight, ConnectivitySound Quality, Comfort, Battery Life, Fit, ColorSound Quality, Comfort, Battery Life, Fit, Connectivity
Cons for Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
Bass, Volume, PortabilityVolume, Bass, CompatibilityVolume, PriceVolume, Ear Cup Size, Button Design

Specs

Questions & Answers
  • Can these headphones be used for phone calls?

    Yes, these headphones have Precise Voice Pickup Technology with Beam Forming Mic for hands-free calls.

    This question and answer was generated by AI based on customer and product data.
  • How long does the battery last on these headphones?

    The battery life of these headphones is up to 35 hours.

    This question and answer was generated by AI based on customer and product data.
  • Is it possible to connect these headphones to two devices at once?

    Yes, these Bluetooth headphones can be paired with two Bluetooth devices at the same time.

    This question and answer was generated by AI based on customer and product data.
  • How long does it take to fully charge the headphones?

    It takes 3.5 hours to fully charge these headphones.

    This question and answer was generated by AI based on customer and product data.
  • Does this headphone have a built-in microphone?

    Yes, this headphone has a built-in microphone.

    This question and answer was generated by AI based on customer and product data.
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