Customer Ratings & Reviews
- Model:
- 447930-01
- SKU:
- 6539471
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the Gen5detect Cordless Vacuum, particularly its strong suction power, long battery life, and overall performance. Users appreciate its ease of use and the helpful light feature. However, some customers find the vacuum to be heavy, and a few have concerns about the price, edge cleaning capabilities, and noise level.
This summary was generated by AI based on customer reviews.
Amazing !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. Best vacuum ckeaner invehted
I would recommend this to a friend- Cons mentioned:Price
Do not buy Dyson
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy another Dyson product. They are very expensive and Dyson does not stand behind them when they fail. They will act like they care cause you to spend lots of time on the phone and mailing the product in to them only for them to do nothing but call regularly and ask what the status is. Finan another brand! My Miele has been going strong for 18 years!!! seriously look elsewhere.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Overall exceedes expecations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the display and the versatility and its features
I would recommend this to a frienddyson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, I use it on all my floors, carpet, wood and rock
I would recommend this to a friendDyson
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Order dyson on November 24, 2023, today is December 4, 2023, please ship.
I would recommend this to a friendamazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing love how no hair gets stuck on inside the vacumm
I would recommend this to a friendGreat Vacuum
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really a great quality vacuum. Worth the investment.
I would recommend this to a friendAmazing vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum works way better than expected on wood and carpet.
I would recommend this to a friendDyson
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic,love this product and the green light is awesome
I would recommend this to a friendBest Vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome vacuum!! Excellent for picking up pet hair.
I would recommend this to a friend- Cons mentioned:Weight
Not worth the money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum cleaned my hardwood floor extremely well, but it stopped working in just 1 week. It's very heavy, and emptying the trash bin is very very CUMBERSOME.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, I'm sorry to hear the experience you had with the Dyson service center. Please contact us on a major social media channel if we can help and to discuss further. Best wishes, Dyson Customer Support
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked up better than any other vacuum i have had!
I would recommend this to a friendBad customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Dyson cordless vacuum, in December 2023, and within 30 days the wheel cracked off into pieces. I own 2 other stains and have never had problems. I took it back to Best Buy to exchange it for a new one, which is within the 60 days allowed for exchanges. When I told the manager I wanted to exchange it, he decided to refund the purchase back to my card. When I asked, what now, do I just go grab another one and re-purchase, he said yes. I went to grab another to find out that they were out of stock. When I pulled it up on-line, the vacuum was now $200 more than what I purchased it for. I went back to the manager within 2 minutes and told him, the problem and that I am not interested in paying $200 more for the same vacuum that broke, which I just wanted to exchange. He told me it was too late and there is nothing he could do. I tried calling customer service and they told me it was up to the manager to fix the problem and discount the new purchase for me. I went back to the store and talked to another manager that said she could only give me $50 off a new purchase, but there will be a sale coming up and they would honor the sale price within 60 days. I am getting close to 60 days and still no sale. Very frustrating and shocked that they would just fix the mistake that they made. Paying an additional $150 to replace a vacuum that broke while still under warranty is ridiculous.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson - Gen5detect Cordless Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email toaskdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support.
Broken in less than year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product, stopped working less than year. Don’t buy this unless you like broken products
No, I would not recommend this to a friendFell apart on first use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Return of tge same model because yge beater brusg stopped working. With 30 aeconds of using tge new on, onr if the little wheels on tge sude of the beater brush fell right iff. The screw was broken. Nit a major part, so super glued it on. Yhe next day when i went ti use it for the second yime, the other wheel fell off. Glued that one too, but now that neither wheel spins, it is impossible to move tge vacuum acriss the floor. So hsve to take it back yet again. Dyson’s quality has really fallen off.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience with the Dyson Gen5detect Cordless Vacuum. We’re truly sorry to hear about the repeated issues with the beater brush and the quality concerns. This is not the experience we aim to provide, and we sincerely apologize for the inconvenience caused.
Your feedback regarding the wheels and overall quality will be shared with our product development team to ensure these issues are addressed. In the meantime, please feel free to email us at askdysonUS@dyson.com with "Dyson Gen5detect Beater Brush Issue" in the subject line for prompt assistance in resolving this matter.
We appreciate your patience and the opportunity to make things right.
meh
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they dont make them like they used to. they make them about the same more or less. less. no more. less. mess. lore. mere. no moss
I would recommend this to a friendBattery life is a lie.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned a Dyson V8, and love how it works but lasts about 4 minutes on high, which is the speed you have to use to suck up anything. Upgraded to this specifically for more battery life. Nope, 7 minutes on high. I guess the bonus is, now I can see how short the battery life is in advance, given the useless display. Not worth it!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email us at askdysonUS@dyson.com as we are happy to provide you with support.
Best wishes,
Jenifer
Voice of the Customer
Don’t recommend buying it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum does not have much suction power. I don’t recommend buying it.
No, I would not recommend this to a friendVacuum Dyson
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this vacuum Dyson online, but it was delivered with damages. The packaging looked fine, but the vacuum itself has scratches. Very disappointed with the condition it arrived in.
I would recommend this to a friendBrand response from Dyson Team
Posted .Hello Iryna, thank you very much for sharing your experience with us. We are truly sorry to hear that your Dyson vacuum arrived with scratches despite the packaging appearing intact. We understand how disappointing and frustrating this must be, especially when you were looking forward to using your new product. Please be assured that we are here to support you, and we would be happy to assist you in resolving this issue. We kindly request you to contact us through Dyson live chat or Dyson phone support, where our team will be able to look into the matter in detail and provide you the best possible resolution. Thank you once again for your patience and for choosing Dyson. We are committed to ensuring that you receive the assistance you need. Best Wishes, Dyson Customer Support.
Do not recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vaccum Stopped working in one month, display is dark.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, we really appreciate your feedback and sorry to hear that your vacuum stopped working after just a month. That is incredibly frustrating. We understand that this might have impacted on your overall experience. Dyson does not want to provide such experience to its valuable customers. To help you with better assistance, we request you to reach out to Dyson support channels through our official website by initiating chat and you can also connect with us on call (1-866-693-9766). We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Kindest Regards, Harpreet K