Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$349.99
Save $150
Comp. Value: $499.99

Customer reviews

Rating 4.3 out of 5 stars with 720 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Matrix Self-Emptying Robot Vacuum, highlighting its excellent cleaning performance, precise home mapping, and extended runtime. Users appreciate its ease of use, strong suction, and convenient self-emptying feature. Some customers have noted concerns regarding the noise level and reliability, while others mentioned the height of the machine and occasional app issues. Overall, the robot vacuum receives positive feedback for its functionality and user-friendly design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 720 reviews
  • Rated 2 out of 5 stars

    Loved it....when it worked.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the thing for less than a month, and it randomly stopped working. Luckily Shark replaced it through warrenty. However, the same thing happened about four months later. It had only been used like a dozen times. I really wanted to love it, and I did when it worked. But, for the price, it shouldn't stop working after only a few uses.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for taking the time to leave a review.

      We sincerely apologize for the issues you've encountered with your Shark Robot RV2320S. We will certainly relay your feedback about your robot to the appropriate departments to prevent similar situations in the future. To explore the options available to address the inconvenience with your unit, we kindly ask you to reach out to us at 1-888-228-5531.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Great vacuum

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my robot vacuum! I really did not think that it would pick up that much! Every time it’s used it picks up the tiniest bit of dirt. I use it all the time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome vacuum

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing really love the self emptying its so much mor convenient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Actually Good Vacuuming

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never owned a robot vacuum before, so this was a first for me. I was really surprised to see that this actually does a pretty darn good job of vacuuming the small stuff off my carpet and kitchen floors.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great robot vacuum. Struggles a bit with dog hair but we have two large double coated dogs so I don’t expect perfection!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect vacuum and mop.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our exceptional line of products effortlessly and thoroughly cleans every nook and cranny of your house. With utmost confidence, I highly recommend them for your cleaning needs.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a couple of Roombas, and wanted to try the Shark. It does a good job, but I think the Roombas are smarter, and easier to program. For example: the shark will can only be programed to run once a day, but you can set the Roomba to run several times if you want.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your Shark - Matrix Self-Emptying Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Filter needs improvement

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice easy filter needs to be included as we should not be purchasing it extra

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unreliable and frustrating

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started out great but within a few months problems began. It frequently thinks it's full when it's not, it won't start a cycle because it claims to need emptying when it's empty. It frequently disconnects from the wifi and then takes numerous troubleshooting steps to get it back online. Today we can't figure out why it won't reconnect to the wifi. We don't have these issues with any other wifi connected devices in our house and we are heavy tech users here.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Julie, and thank you for your review. We’re disappointed to hear about your experience. Especially that your Shark RV2320S started out great but began having issues within a few months, such as incorrectly detecting a full bin, failing to start cycles, and frequently disconnecting from Wi-Fi despite other devices working fine. This isn’t the experience we want our customers to have, and it sounds like a very frustrating situation. We understand how frustrating this must be, and we’re eager to help. Please contact our Customer Service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean

  • Rated 5 out of 5 stars

    You need this

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone should have one it truly is quite amazing

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum works well. It even goes up on the carpet and cleans where I didn't think it would.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My "Robo Clean"

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! I couldn't believe how much dirt was collected after I had vacuumed a few day before buying it. It's so much quieter than my upright vacuum.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Deal on Black Friday

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets itself stuck and thinks its brush is stuck. It's funny to watch my cats think its alive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark Robot

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this vacuum We call him Tony Shark. My wife says its amazing so i also take her word on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robot vac

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great robot vacuum. Surprisingly quiet and very quick.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 2 out of 5 stars

    shark attach

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark would clean the same area and seemed lost at times. The run time did not last long and it would not recharge and return to cleaning like instructions stated. Mapping was the only feature that worked.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mop and sweep

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best deal in town for a mop and vacuum all in one unit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best robot I have owned cleans up pet hair perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    robo vacuum

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a gift for my son. He reports it is an excellent product and is very happy with it. He recommends it to anyone looking for a similar device.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't do the best job cleaning, but is good if I can't get to vacuuming that day. The customer support is horrible when you need it and sometimes it just chooses to not function. Probably wouldn't buy it again, but its what I have in a pinch.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're sorry to hear that you aren't happy with your robot. We will absolutely share your feedback with the relevant teams. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
      Kind regards,
      Shark Clean