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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9063 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 101 Showing 2,001-2,020 of 9,063 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    ROG Ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be honest it is a great system. It loads fast and being a Windows based system it is very user friendly. My only gripe is that the system comes with a 512GB SSD but can be upgraded with an SD card. My left bumper has a squeaky sound but it does not affect the way it plays its just a little annoying. I am playing Steam games, some free to play games, and Xbox Game Pass runs great! The ASUS dock was not in stock when I purchased this so I will have to update my review at a later time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Awesome Product, Acceptable Price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handheld looks incredible from the time point you open the box. I am extremely impressed so far for the price of the device. Feels nice and solid when holding it and it is comfortable in your hands. Don't let bad reviews deter you from the product at the start. Ive had 0 issues with updates and installing anything. Plays smooth with everything I've tried thus far. I love this device so far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Performance, Low Battery

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a beast for being a handheld. You can run anything that would run on a Windows PC. I do not suggest this if you’re not tech savy as there is not really any sort of console experience, its straight Windows. If you are then this thing is great but just make sure you’re near an outlet because this thing dies in less than 2 hours.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 3 out of 5 stars

    Ok but not great.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great concept But, if you wanna play competitively this is not it. This is more like offline games. Playing FIFA online or any shooting game online is unplayable. You’re gonna lose. And when I say online games, I’m talking about playing games at 1080p 40-60fps And some are lower than 40fps which I really don’t wanna play games with those fps. Also sometimes it freezes and you gotta hard reset. Goes to deep sleep and the only way to turn it on is hard reset. Battery in turbo is like 1 hr and 20 mins It gets hot. Inserted sd in slot and got my rig Ally slow. Maybe it was about to burn idk. Button on top are too small too. When I saw this I was so excited, I was like I’ll be able to game in my bed. Besides all the faults, after a while it’s tiring holding it. Overall if you don’t care about all those negative I mentioned you should be able to enjoy it. I wish I could’ve enjoy it. Just get an open box for $500 Is not worth $600 or $700

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Raul69,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.

      Allow us to make your experience with ASUS a better one. Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on.

      https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
      BIOS Update for Windows
      Version 333
      12.04 MB
      2023/10/14

      If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance.

      We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0272" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Excellent IF you can find one with good QC.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's cheaper than an OLED Steam Deck and in my honest to god opinion it's a better deal than the Steam Deck because it can run Windows titles. Now, the Steam Deck is a good mix of hardware and software, a page out of apple's handbook. This is...Windows. Asus tried to make it optimized for their device but at the end of the day...windows will be windows. That said, for the games I wanted to play this was more than fine! I really enjoyed it! However that's assuming you can find one that doesn't have gaps, or squeaky triggers, or what have you. I'd personally would check in the store before taking one home. Asus and QC are...like oil and water. But once you find the one, it's absolutely worth it imo. The one negative is the USB port isn't USB 4. it was capped at 3.2 so that we'd buy their OVERPRICED XG Mobile eGPU which hilariously costs more than the unit itself. Absolutely dumb.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nice portable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for mobile use or when your the passenger shorter battery life rhan expected

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 4 out of 5 stars

    Good portable for gaming

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good portable for gaming I think this is the best portable gaming solution on the market right now. Excellent build quality. I tested several games and everything is fine. There was one problem that the back button creaks sometimes. But other than that I highly recommend

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Awesome handheld at this price point.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Ally! The only downside for me is the battery life if you want to play graphics intensive games. High wattage and high frame rates will drain your battery in less than 1 hour. I recommend a 65w portable battery, or do the battery upgrade by Jsaux to 65w battery.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    just get one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really great machine. only complaint is battery life. outside of that, it's super.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Surprisingly good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had a hand held before but i seen this one long before i bought it. Im a semi truck driver and i wanted to game without bringing the entire setup this did the trick the most demanding g a me i played was the new red dead redemption. Take some time to get use to the navigation because its literally a small computer and not a steam deck that limits you to only games.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Storage capacity

    Rated 4 out of 5 stars

    Treat Yourself

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for when you are on the go or just want to sit on the couch to play your PC games. I would not personally aim for high GB games, because you will run out of space so quickly. Singleplayer games shine here. Dead By Daylight is my main game, and it runs amazingly.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Gaming at your fingertips

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this on day on, June 13th, 2023 and have had a positive experience to date. ASUS is steadily rolling out updates which have improved performance (which was already awesome), ease of use (UI), and battery use. Comfortable to hold , with an amazing 1080p display and refresh rate up to 120hz. A lot of gaming performance in a small, surprisingly light package.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    More than i hoped for

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device has gotten a lot of updates and asus has been supporting it greatly. Windows can be a blessing and a curse in that you cant just play a game. You have to stay on top of those updates and they are found in multiple places armory crate snd asus app for drivers, including the standard windows updates. Once you get through that the armory crate has a ton of options and you can take your time learning all of those. Only downside is battery life. I get normally about an hr and a half off the charge. Expect to not fully max out on your games and play mostly on meddium settings. Some may ask then why even have the options. Well becuase it comes down to choice and what you prioritize as more important when gaming. This is influenced by what you play and how demanding it is. Some simple games and side scrollers you can go crazy with. Some games have great scenery so you want textures and resolution maxed without effecting game play to much, in that case you lower other settings. Windows handheld is all about choices and tweaking things to get the most of what you want from that particular game. The ability to play more demanding games with compromise is the point of this type of device. Where as something like a switch they make the decision for you and just plug it in. With windows you have full access to steam, epic's game store and xbox gamepass. Its delightful and at a good price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    It's Good, but not Great (yet). I Returned It.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was only playing mostly Steam games on it, but realized that the Steam Deck out does the Ally in that regard. Other than that, the Ally is very powerful, but not powerful enough to make me not need my Steam Deck. So for that I returned it. The biggest reason I got the Ally was to play Diablo 4, but again, that also works really well on the Steam Deck. If you are very familiar with Windows gaming, it is a great handheld. It's very powerful, people get great specs out of games you wouldn't even dream of playing on the Steam Deck. And if you're into juggling updates, worrying if the SD card reader will nuke your card, and constantly wondering you should get the XG Mobile, then this is it. All kidding aside, I wouldn't say it's a good place to start Windows gaming. Just not a great place. Armory Crate does well in managing your library and being able to update your settings on the fly very easily. Being able to play MS GamePass, EPIC, and Blizzard games on the go is also very awesome Also there's no denying it's pretty powerful even if you want to use it as you main computer. But in the end, it wasn't for me at full price. If it goes on sale I'll reconsider. Or even if I win $400 for doing this review, I will surely pick it up again (*ahem* Best Buy). For me, I just wasn't in the market for just okay at that price so it went back.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 4 out of 5 stars

    Great handheld PC with some caveats

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a Steam Deck owner, I was disappointed with the incompatibility of certain games that I wanted to play, namely some of the older stuff from the mid-2000s and visual novels. I decided to pick up a ROG Ally since it was Windows-based, and lo and behold, I now had full compatibility of said games and more! That being said, I do wish the Ally had trackpads for point-and-click games and easier Windows navigation, something that the upcoming Ally X revision also lacks. There's also the infamous ASUS customer service issues, as well as SD card overheating issues. Overall, if you're looking for a good Windows alternative to the Steam Deck, I would say get the ROG Ally (or the X if you can afford it). However, if you want a device that is also easy to use as a handheld computer, I would actually look into the Lenovo Legion Go instead.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Asus ROG Ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. Really enjoying it myself. No issues at all, some are having issues and it’s gonna happen with a new device. Try it out and see for yourself! Playing AAA games, older games, and everything else is a blast and it does pretty well for what it is! Battery life sucks BUT power banks are available and of course regular outlets are pretty much everywhere. Please enjoy!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device, works well and looks brand new even though I purchased open box. Only issue is battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Handheld Gaming PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hogwarts on the go? No problem. Cyberpunk on the go? No problem. GTA 5 on the go? No problem!! This thing can handle anything!! Buy it now and dont look back!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    ROG two thumbs up!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG ally is the perfect middle ground between the Steamdeck and the Legion Go. The 120hz screen makes playing PC games a joy, the size is great for easy travel, the hall joysticks are very nice and produce almost zero drift. The main thing missing is a track pad. Navigating windows is a bit of a pain but ROG has their own software overlay that uses maining the control pad.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Favorite Windows based handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already own a SteamDeck, and initially just wanted a Windows based handheld for Game Pass games. However, I've used this more and more by the day. I use it more than the SteamDeck. The screen is great, ergonomics are awesome. The only detail would be the battery, which drains pretty fast. But that's to be expected.

    I would recommend this to a friend