Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9062 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 9,062 reviews
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Mostly amazing

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing gaming handheld. Every game ive tried on it worked and it has amazing preformace. The only two things that are not so nice about this is the battery life and the storage if your going to be playing aaa games

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    Good but...

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So its a good device, great concept and basically a portable gaming pc. The drawbacks are that the sticks are very smooth (i like a little resistance personally), and the sd card reader may just decide to stop working or reading specitic cards. Mine currently stopped reading the sd card i bought specifically for it but that card works fine in other devices and different cards work in it, and sometimes the armory service can load slow or windowd just not want to function properly (had to hold down the power several times because it wouldnt shut fown normally). When it does work, which is usually, its a great little device that runs pretty well. Id wait to see what asus does about these issues before buying if i were you though.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We sincerely apologize for the issue you're having with the ROG Ally SD card reader no longer working. This is not the experience we want our customers to have with any ASUS product. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability. Please verify if you currently have the latest BIOS installed:

      https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
      BIOS Update for Windows
      Version 323
      12.15 MB
      2023/07/20

      If you already have the latest BIOS version installed and you are still experiencing the issue please provide us with the following information:
      1. SD card brand and model
      2. SD card capacity
      3. SD card is first-time use?
      4. SD card work on other devices after failing on the Ally?
      5. Thermal profile usually used > Silent / performance/turbo/manual
      If manual, please provide us with the fan curve.
      6. How much storage capacity has been used on the SD card

      To further investigate this issue, we would recommend that you send the device to our repair center for further inspection, and kindly include the SD card if you are comfortable doing so. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0133" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asia Ally

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "I love my Asus ally! The performance is on par with my gaming laptop. I highly recommend it for purchase. It's worth every dollar.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    It works great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a beast. Run alot of games no problems. Feels good to hold and controlls are in a good position. Screen looks amazing runs at 1080p and 120 htz. Runs windows 11 but has a asus over lay so you can easily control your settings like tdp. Ive had it tor a month and have played it every day no problem. RGB lights around controllers.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    It’s a nice handheld device

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a $400 open box, can’t complain too much. The only downside is battery. Only can last for about an hour on battery.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Asus Rog Ally

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Asus Rog Ally is great! It took a little while to figure out the keyboard when needed, but it works great for Steam gaming and browsing if you do not want the Steam Deck!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    Good system but bios current flaws with heat issue

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The heat issue on turbo mode from bios update which lead to ssd overheat in the process what lead to bring back but the device itself and concept is great! Once out for bit longer and main issues are resolved then will probably repurchase again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    My go to device

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device,powerful to play almost any game, this is not the switch so at times it takes a little playing around with and battery life is not great. This is my only go to gaming device right now.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Soso. Ok for gaming on the go.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning this. It was ok but you have to do a lot of tinkering with it to get a lot of games to work. First off the size is ok its a bit bigger than a Nintendo Switch. It is technically portable but the battery life is terrible. About an hour and a half max even playing simple games. My kids like playing Among Us a fairly simple game. They could play it on the phone for 5 to 10 hours but in this its still 90 minutes max. Second after a bios update it got real glitchy. That combined with the low battery life made the decision to return it pretty easy.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Paul A,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0404" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    A steam deck killer for me!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. 0 sd card issue. 0 speaker issue. Intuitive game setup. I loved that this was windows over my steam deck with linux and proton this and update this proton for this or that bleh! If you can run a pc this system is fantastic. Better screen. Better processor. Better gpu. Better memory. Better ssd. Easily worth the extra money.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Playstation portal

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sold out everywhere else was able to snag this and very happy with my purchase good device to take on the go just make sure you have a good wifi connection on both ends or it wont connect but feels really good in the hands and not heavy and the screen is beautiful

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great for people who want to ticker

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving having the Ally. It has a very powerful performance with its different TDP profiles. The face buttons feel mushy in a good but the sticks feel kinda loose which I don't like but I haven't had any dead zone with the sticks. the D-Pad feels really good and works well with 2D games and works well for fighting games. the triggers feel excellent and the RB and LB buttons feel better than the steam decks. My only reason for giving it 4 stars is because of the software. Asus does a great job with it but Windows just doesn't feel like it was meant for a handheld but here is where the fun can come in. Because its windows there are so many things you can do to fine-tune the experience. From fine-tuning the TDP with manual mode to setting up controls for games you wanna play in armory crate is awesome. If you are someone who loves to mess with settings and discover things pick this up today!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Product, Great Value, Ease of Use

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! It runs wonderfully whatever game I play (after adjusting setting of course). I play a lot of Steam games on the go and this allows me to play them easily.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good but not great - returned

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like the Ally. The plus side of being a Windows device and easily installing games is nice. Clean layout, Great screen, … a lot of nice features! The problems come in with battery life and stability though. I experienced several crashes on Steam games and once where a restart was required to resolve the in-game crash. Battery really feels undersized for this device too. I think what made me return it in the end was the D-pad. I like to play some games that require it and it has a poor placement ergonomically speaking and the tactile feel is subpar for the D-pad. I really liked the device overall but given how much it costs, I would say this device needs another iteration or two before they get my money.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear jrambler,

      We are saddened to hear that you were disappointed with the ROG Ally and had to return your ASUS product. This not the kind of experience we want any of our customers to have with ASUS products. There will be updates in the future to improve overall system stability and performance as well so we hope one day you will get another ROG Ally and be happy with it. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0043" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Great Starter Handheld

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great starter gaming handheld, a decent upgrade to a steam deck. It can play most games on at least medium settings quite well. Sd card issues and windows are a bit of a draw back, installing Steam OS definitely upgrades the device.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    ROG Ally = Gaming PC + PS5/X-Box + Switch = WIN!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my absolute favorite new tech gaming device. I have a PS5 and have not been able to play PC games for years due to having a family. This device now allows me to play both PC titles *and console titles...and being able to do it all MOBILE? I mean, come on. This thing is a powerhouse gaming PC that I can dock to a monitor, mouse, and keyboard anytime I want to use it as a PC or to more easily download or configure it. But when it comes to gaming, hand-held all the way! I really do love this thing. Only BIG advice to any prospective owner is download the software called 'StarAllBack' to change the terrible Windows 11 interfaces back to Windows 10 styling. Besides that? This thing is 10X worth its wait in gold! As far as accessories: Yes, I do think you should purchase a larger HDD to fit more games. Get yourself a 2TB HDD. There's more and more cases as well, which I do also recommend. Also recommend getting a 'dock' so you can use it as a desktop PC or plug into your TV more easily.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Awesome device

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays great. Way, WAY more power thans Steam Deck. Battery life is poor but no worse than Deck in reality. Being able to use Game Pass, Epic, and other stores without any hoops is a great feature. All-in-all a great device especially for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better than expected

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was curious about the handheld pc’s and got this one open box. Performance is good if your realistic and dont mind lowering the graphics or resolution for max fps gains. I would recommend this to anyone who likes handheld gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Pleasantly surprised

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was actually surprised how well this runs games, I have played pretty straining games and it runs great. Speakers are good quality and can get loud. Doesnt get too hot while playing and the fans are quiet. Screen is very vibrant. All around great product.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 4 out of 5 stars

    Has potential but…

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light, portable, good looking with a built in finger print reader and excellent screen. However, the well known Micro SD overheating issue along with my unit frequently freezing made me return mine.

    No, I would not recommend this to a friend