Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9063 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 116 Showing 2,301-2,320 of 9,063 reviews
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Best handheld gaming system ever

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! I bought it so I could take my sims with me without having to pack up my MSI laptop or my MacBook. This thing is amazing, just like a gaming computer but with the speed of my Apple products. Best of both worlds.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Love this device

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been heavily enjoying the ally since receiving it. Playing anything I was anywhere is great! I know some people are complaining about windows but i haven’t had any problems personally. Just a tip for some, the back left button and up on the d-pad will pull up the keyboard. Back left button and down will bring up task manager.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Portable Device

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was always leary of getting the steam deck since at base it only interfaces with steam. Well this allows me to play everything from Steam, Game Pass and even DIABLO 4 out of the gate!! Battery life is NOT great even at 15w 1080P but i still love this thing and enjoy being able to play PC games on the go or even on my couch.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 5 out of 5 stars

    Definitely better purchase than the steam deck

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device definitely has some heating issues and sometimes has some performance problems, but with a few updates everything got fixed and the device works great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance doesn't disappoint.Powered by a robust set of internals, games run smoothly with impressive graphics, demonstrating that ASUS didn't compromise power for portability. The display offers vivid colors and sharp details, ensuring that every in-game moment is captured with clarity.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Way better than the Steam Deck.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The title says it all. If youre looking to play PC games on the go, than this is what you want. It can do everything the steam deck does and more. Battery life is kind of meh, but its a litteral laptop that lets you play PC games like its a switch.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog ally x z1

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the ally x z1 it has became my main console since I’ve got it is highly recommend if you’re looking for a handheld pc console

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Storage capacity

    Rated 4 out of 5 stars

    Great device!

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device! The only downside is being 512 gb Runs all the aaa games and good fps

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    review

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pretty good. not the best battery life but good quality.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear 2000000,

      Thank you for sharing your feedback on the ROG Ally, and we apologize for the short battery life. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0563" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1043914/#A4 Asus

  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    A little powerhouse!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we’ve come a far away from things like the game boy when I was a kid. This device is just awesome! I was playing Forza last night really enjoying myself. Then I shut that down and I used it like a Windows device and checked my email and ran my favorite Windows apps for about an hour. Yes, this thing is a beast at playing games, but it also can be a productivity device which I enjoy. Yes there are cons that people mention like battery life which is short! For me, though this isn’t a big problem you kind of know it going in that this is not necessarily going to get you 10 hours at the office, but it’s not meant for that. I would definitely recommend the external optional doc from Asus for this device as they give you a longer cord and the ability to run it through HDMI. Overall, this is probably the best product I’ve bought in quite some time, and it filled a niche that I was looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent performance in all the games that I have tried from the steam store, gamepass and epic, both in portable mode and connected to a dock, the battery lasts about an hour but charges in half that time, the joysticks are not good for shooters but being a pc with windows 11 it has compatibility with xbox controllers

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    awesome product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    changed the way i game, can play any game i want wherever i want, is a game changer for sure

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Im a happy camper

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is the best handheld pc out there. Although I knew the battery life was horrible, im impressed by everything else it offers. I am truly happy with this purchase. If you are someone who just wants to sit on the couch or has short commutes, I recommend this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great handheld pc

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Rog ally performance is sweet, dislike the minor bugs that affects the sd card to none usable and the bios update 3.19 is still bugged performance suffers. Stay with the bios 3.17. Better performance. ASUS is still supporting software updates.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    A hit in some catagories, a miss in others.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good little handheld system. Takes a bit to learn how to optimize gameplay. The positives is you get access to the entire steam deck library. The negatives are you can buy an xbox series x or ps5 for less then this handheld console and they run aaa games much better. However i travel alot and find lugging around a handheld console and dock are much easier then trying to bring my series x everywhere i go. Keep the ally plugged in and set to turbo mode for optimized gameplay. A 1080p 7 inch screen can get real muddy on fast paced games but they are at least playable. The daving grace of the ally is the windows 11 operating system making the rog ally essentially a mini gaming cpu. Just not sure if the price tag is enough bang for the buck.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Perfect handheld gaming device!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A tiny handheld computer. Able to play Steam and other PC games on the Ally. Fits my hands perfectly (female). Speakers are plenty loud enough. Screen is bright and clear. Never any lag or blur. External storage. Minimal setup. I prefer it over my son's Steam Deck. I think he might be jealous!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Overall a very good product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and games play very well. Took me a long time to get used to the fact I'm holding a PC in my hands but loving it. There's a lot of little things that the device does not tell you so I do recommend watching "## beginner tips for rog ally" videos. The reason it isn't a 5 is because of two things: storage space and battery life. 512 GB is incredibly small for this device. The way games are going now you can't even fit to COD Warzones in the device. Battery life is also very short. I usually get around 3 hours of game time using the middle options of power usage I couldn't imagine using the higher settings.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    This is an amazing SD killer

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own AyaNeo2 Steamdeck and ROG Ally. I see mysepf picking up Ally more often than not. It is an amazing device. Beinf an avid windows user, and being building PCs since 1990s, i was right at home with interface. It has it's own quirks but the ability to natively play all games is amazing! I would give it 6 starts if i could.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    The gaming console you wish was not windows based

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why not. From a deck user. The ally is the next best thing. It’s exactly what you expect. Which means. It’s rocket fast. It plays anything. The sound is top notch. The screen is gorgeous. But it’s windows. It’s not a switch or deck like super easy console. Requires knowledge of windows. Reddit will be your best friend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Loads of fun! But not a seemless console!!!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s loads of fun if you know where to set your expectations when getting into it. I’ve definitely heard about a lot of people returning since it isn’t as seamless as something like the Steam Deck. It has a much better screen and performance. It’s great once you’re in game, but getting there can be tricky pretty often.

    I would recommend this to a friend