Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performanceCons mentioned:Heat dissipation
Review
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice job on this handheld gaming system, smooth graphics speed and controls. It's a mix of gaming and a mini PC. Gets a bit warm during some games you play.
I would recommend this to a friend Worth the hassle
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The beauty of a steam deck is that it just works. The Ally, being based around a Windows OS, means that day to day use comes with more bugs and quirks, but overall its worth the added effort to have the flexibility. The extra processor power with rhe extreme chip doesn't just feel like an upgrade, it's borderline required for a good experience. I wouldn't recommend going with the slower processor, even if it costs you battery life. When it's working well the ROG Armoury is a fine games launcher, but sometimes it's easier to just open Steam or Epic. Where the system loses points for me is the mechanics of using Windows. The touchscreen is a saving grace of the system as it the windows experience does not translate to joysticks. If Asus could reslly focus on getting this part of the system right, it would be the clear best gaming handheld. But it's still worth the hassle.
I would recommend this to a friend- Pros mentioned:Overall performanceCons mentioned:Battery life
Well Rounded Device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The olny complaint is battery life it totally sucks and the price could be a tad bit lower than it is but the systems does wonders i play VR games off of it and everything pc, steam, GeForce,
I would recommend this to a friend - Cons mentioned:Battery life
Satisfied but would get a gaming laptop or PC.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A decent handheld, I can play GTA 4 and 5 with RagePluginHook/with Mods, Hogwarts Legacy, WarHammer Space Marine 2, any Assassin’s Creed, Red Dead 2, etc. You get my point, only complaint is the battery, if its going to be advertised as something portable or “on the run” it should have that battery for that duration of use, it’s more about honesty because it is a handheld at the end of the day and I never had any strong expectations for the battery.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nadeem C,
Thank you for sharing your experience with the ASUS ROG Ally. We're pleased to hear it's performing well across a range of demanding titles. We understand your concern regarding battery life, especially for a device built with portability in mind, and we’ll be sure to pass your feedback along to our product team for further review.
To help improve battery performance, we recommend reviewing the steps in our troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0604" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
- Pros mentioned:Overall performanceCons mentioned:Battery life
Better than expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good little product, been using it more than my pc lately. Only complaint is the battery life, but the battery life is expected for a device like this one
I would recommend this to a friend - Pros mentioned:Overall performance, Screen quality
asus rog ally
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.all in all i think its a sturdy solid device, it plays most AAA tittles well. i would not say excellent because as one other on this review said it could be better. not by a lot but it could be a little better.
I would recommend this to a friend - Pros mentioned:PortabilityCons mentioned:Battery life
Solid device, well worth the reduced price
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small screen and less than stellar battery life but power is there and device is light and easily portable. Just wish it didn’t have the rog “gamer” look about it quite as much.
I would recommend this to a friend - Pros mentioned:Overall performance, Portability
Mac User approved…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a Mac User, having a portable windows based device is a godsend. While having to work through a free updates and driver issues the ASUS Rog Ally has been amazing for me to play games. It’s so convenient to also play while lounging in a recliner or bed.
I would recommend this to a friend - Pros mentioned:Overall performance, Screen quality
Massive steam deck upgrade!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nearly perfect, very powerful especially coming from the the steam deck. Takes a little tweaking to setup. SD card reader has issues, but it doesn't matter since I upgraded the internal SSD. The screen is amazing and VRR is a must have now
I would recommend this to a friend - Pros mentioned:Overall performance
Just pull the trigger
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. I’ve always had an appreciation for mobile computing and mobile gaming even though I hardly ever go anywhere. Some people say windows 11 is a detriment to this device, some say it is its greatest asset. I believe the truth lies somewhere in between. The bottom line is this….I can play pretty much everything in my steam library and what’s more, I’m not limited to only steam games like this devices competitor. Yes I’m aware there are workarounds for that device but on my Ally, no such workaround is necessary. It’s a gaming pc without a keyboard and mouse with a high refresh rate display. Which brings me to my other favorite feature. That display is gorgeous. It is pricey, no getting around that but hey what even is money anyway?
I would recommend this to a friend - Pros mentioned:Overall performance, Screen qualityCons mentioned:Sd card reader
So many problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The gaming experience is good, while the unit works. The screen is phenominal, and the unit performs well. The control scheme is a pain and armoury crate frequently has issues changing controller schemes. The sd card reader will go out on you eventually, and the unit is plagued with power issues. My unit lasted around 20 days before it refused to recognize any charger and power up. The RMA process is the worst I have experienced from a tech company so far, and I have dealt with just about all of them.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mark,
Thank you for your comment.
We do understand your dissatisfaction with the quality of the product and the quality of your recent customer service experience, and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, and are built to lasts, problems you are experiencing with the ROG Ally are random. If you are experiencing stability and performance issues with the device, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/. Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, please ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Overall performance
Travel xBox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a bit confusing at first for us, but once we got used to it, my son has loved it for gaming. We bought it as a travel Xbox for him.
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Sd card reader
Almost perfect...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it's working, it's fantastic and would be the best gaming handheld. BUT with the many hardware issues, SD card reader and joystick issues, it still needs some time to sort things out for it to be perfect.
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Battery life
Very capable handheld pc!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had it for almost a month now since the release and im very happy with it,i love the preformance and the 120hz display! A real game changer for gaming enthusiasts,however im always having to be next to an outlet when i use turbo mode as the battery drains rather quickly.
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Heat dissipation
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little machine that allows me to play most of my games like WoW from the comfort of my couch. It does get a little hot after prolonged play sessions but has still handled everything like a champ.
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Battery life
The ally is my gaming ally
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing for on the go gaming. Plays any and all games I've played. BG3, madden, Diablo 4, the list goes on. The battery life is about 2 hours on 1080p 120hz but it looks and plays amazing. I recommend buying am aftermarket m. 2 for 2tb as 512GB isn't much space.
I would recommend this to a friend - Cons mentioned:Battery life, Storage capacity
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If your looking for a moblie pc set up and dont mind a shorter battery life its perfect. Storage is abit on the smaller end and the SD card issue complicates that abit more.
I would recommend this to a friend - Pros mentioned:Overall performance, Portability
I love it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very good device. Great for playing pc games or really any kind of game on the go
I would recommend this to a friend - Pros mentioned:Game compatibility, Overall performance
Asus- Rog Ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical at first but the performance well exceeded my expectations and unlike the Steam Deck Oled this is a hand-held Windows 11 high-performance PC. Not a Steam OS handheld that doesn't run every AAA title.
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Battery life
Powerful hand mobile computer battery life no good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a PC for the house and also wanted a gaming handheld. Works amazing. Graphics are awesome. Only negative battery life.
I would recommend this to a friend