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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9063 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 128 Showing 2,541-2,560 of 9,063 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Where gaming is at, it excels

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very strong and an excellent addition in the advancement of portable gaming. It’s powerful and does a lot of the important things right such as power, cooling, noise. But there are issues that most people would agree on in user interface and ease of access. It’s essentially windows 11 which has it’s pros and faults and while the armor crate UI I honestly think is strong, a lot does get left to be desired because of how it feels like it is dependent on keyboard and mouse optimization. But being real, you buy ut to play games and it plays them amazingly, very strong in a wide variety of platforms because of that windows 11 help and as a game pass machine it works amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 3 out of 5 stars

    Powerful device with many flaws/bugs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do like the ROG Ally a lot. It is sleek and powerful and can play most of my games at decent settings. However, this first gen product from Asus has many flaws: 1) The SD card reader tends to fail very often (even with the latest updates) 2) The buttons sometimes get stuck 3) The joystick wears down quite easily because of the sharp edges of the RGB slot. You will find black paint in the RGB rings from the rubbing

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers receive the best products and services. We will forward your feedback to our Product team for review. Please note that there will also be future updates to the ROG Ally that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To investigate the problems further or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2306018106-0442" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Very fun!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the Steam Deck and its definitely an upgrade. The power of the device is womderful! Only downside is the battery life. But being plugged in isnt too much of a hassle.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Excellent for experienced PC tinkerers.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a very experienced long-time PC tinkerer. I am used to setting up computers, laptops, etc to get them to an absolutely perfect state. So getting this thing to a state where I really enjoyed using it was no problem for me. I also own a Steam Deck. That was pretty much ready to go almost instantly. It's a much more user-friendly device and most people should choose it instead. On top of a much better UI, it also has touch pads and a gyro sensor, meaning it has more control options. That being said, if you are experienced at tinkering with PCs, putting up with the Ally's downsides is 100% worth it to get the much more powerful APU (graphics and processor) and MUCH nicer screen.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Works great but short battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works great! I do love it. Just keep in mind it does have a short battery, other than that i love it.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Better performance than steam deck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Only thing that needs work is the interface. That's more on windows. Windows needs a handheld dedicated version. Also a short battery life when pushing the graphics. Games run great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PERFECT if you're okay with tinkering

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who enjoys the tinkering and customizing aspect of setting up a new computer or device, personally i give this product a full 5 stars. If you're buying this with the expectation of jumping in and just gaming, then I'd suspect your rating might be closer to a 3.5 or 4. It is a great gaming device and more capable than the Steam Deck just about all around, but you have to remember it is a Windows device at the end of the day. That inevitably means dealing with Windows annoyances like popups, potentially malware/warnings if you arent careful about what you download and from where. Go watch some reviews and current videos on this device to see how it is, and how far its come. It isnt and likely wont ever be as "console-like" easy to use and set up as the Steam Deck or a Nintendo Switch, but hell if it isnt a powerful piece of kit!

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Windows is biggest thing wrong with this

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows, which was the main reason i bought the ally, is actually the worst part of the rog ally. Touch screen Windows is just very hard to use compared to steam deck. Also the keyboard should allow you to use the not sticks to type on the keyboard similar to steam deck but instead you have to take your hands off the edges of the ally and hold it on one hand while you touch keys on the ally keyboard. The screen looks fantastic and the sound system is great. But the above issues plus it just isn't as comfortable to hold as the steam deck.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Handheld device really!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buyed a open box rog ally z1 extreme and i have almost two months with it, and i love it, have a really nice performance, can run everything, obviusly with the right adjustments graphics, have some small weakness but is becouse of the windows system, and battery time, it is not for everyone, becouse you need to know about windows, but if you are familiarize with pc you gona love this device.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Rog Ally Z1 Extreme

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an amazing handheld PC this is I can take my Gaming on the go and play my Xbox Games through cloud gaming as well as Steam games for PC best purchase I ever made highly recommended for players that like to play on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Not all it’s cracked up to be.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my unit on release day. Setting up was a hassle. For context, I’m an avid PC builder and I dual-boot my SteamDeck. I also owned the original OneXPlayer and built countless Raspberry Pi handhelds. I’ve installed Windows at least 150 times in my life, so I’m familiar with the process. The thing that made it so arduous is that ASUS has their software updates spread out in multiple different pieces of software. Getting everything set up was far more work than a standard Windows install, and actually felt like more work than installing/customizing for dual-boot on the deck. Once I got everything installed/updated, it seemed like I got a good unit. No sticky buttons, or any of the other major complaints that other early adopters had. The reason I returned it was that it just came nowhere close to living up to the hype. It was faster than the deck, but with some major caveats. Mainly, the battery. The battery life is absolute garbage. That combined with the machine rendering extra pixels for its higher resolution screen means that you really aren’t going to get better performance than the SD out of this thing unplugged. Plugged in, it performs great, but there was still nothing that the Ally could do that the SD can’t. I made a point to test all of the games that I tried to get running on my SD but just wouldn’t run well enough. Some of them ran better on the Ally but none of them were good enough that I’d actually try to play them. At the end of the day, the Ally was just a redundancy to the Steam Deck that was more of a hassle to use. I might have kept it if I didn’t own a deck (I do like to tinker), but I knew after day one that it wasn’t going to replace the deck for me.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear CalRal,

      It is really unfortunate to hear about your disappointment with the ROG Ally. Please accept our humble apologies for the inconvenience caused. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0073" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Best Buy Employee

    Rated 4 out of 5 stars

    Pretty Neat.

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For time when it was purchased a great new product. Had it for two years and served its purpose. Was able to get semi decent battery life while playing AAA games considering what it is. The idea behind a handheld is great, but definitely needed more time to bake. Playing hooked up to a power source if possible on the go is ideal and you’ll still find enjoyment from playing on the go. I used this a bit when traveling on planes and at the hotel. Either docking it to a tv or monitor to laying in bed. It was nice to squeeze in a hour to three hours of playtime without feeling too cumbersome. Ideally if this were priced $150 cheaper than its original listed price this is an easy no brainer. But even at current pricing or deals you’ll find some use in the product.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Runs games well, some minor issues

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally runs games well and I like having a portable device that can run windows. But there are some concerns i have with the device, especially when comparing to the Steam Deck OLED. The battery life on the Ally just doesn’t compare to the Deck. And there’s other minor issues that happens where the Ally will not let me use the controller buttons when playing the game. It doesn’t happen often, but I might minimize a game to check something and when i return to the game, sometimes the controllers do not work immediately. This happens despite changing between the different Ally modes

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better than expected.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From reviews online my expectations were low. So when I unboxed it and instantly became obsessed with it, it shocked me. Everuthing about this works great and I would recommend it to anyone looking for a hand held. I already recommended it to both my uncle and other close family as I was so happy with the experience. This is definitely for someone who has experience with tech though. I would not give this to anyone who might struggle with editting settings in BIOS or making sure your drivers are up to date. These experience were both smooth and efficient. However its not for someone new to those subjects.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    An amazing upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE the ASUS ROG ally, I owned a stea, deck for about a year before getting this and I sold my steam deck literally 22 days after getting my ROG, the screen, buttons, speakers and performance are all better than the decks in my personal experience

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I love my ROG ally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an amazing purchase! I was a little skeptical at first, but this turned out to be very worth it. I love how much of a multi purpose this is. I love my ally!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great handheld but …

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoyed playing with this product. Couple of things to consider is that it is heavy and you can get tired holding it. Second the battery life is not impressive. Depending on the games you wanted to play battery can last for AAA games near to 1 hour and 30 min. If you play some retrogames i heard that you can definitely pass the 2 hours with the silent profile that uses only 10W. I actually returned because for the price I believe that is better to get a gaming laptop or build a desktop. For retrogames and casual playing I recomend Steamdeck. I went for the route of building a gaming desktop.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Absolutely garbage windows infested junk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this on a cross country trip as i forgot my dock for my switch. This should not be asvertised as a gaming handheld. Its freaking windows 11. Horrible os. Plauged with same junk update after update u get on a pc. Bloated down on a weak handheld draining excess battery life. Not to mention when logging in it tried to sync to my home pc. Like why would anyone in the right mind want to sync a dinky 512gb hand held device to their home pc and waste massive amounts of space and time downloading useless programs for a hand held. Not designed with gaming 1st in mind. Windows needs to just stop. I despise apple and only use windows on pc but this is just invasive and inappropriate for a hand held. Cut all the bloated os crap and focus on gaming only. Period. If i wanna install office ill do it myself

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear DoneWithBestBuy,



      We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.



      On the contrary, lots of satisfied customers, having positive experience using the product, will agree that this game console stands out as a top choice for those seeking a high-performance console that runs Windows smoothly as long as Windows, drivers, games and applications are up to date. It also has a powerful CPU and GPU for smooth gaming experience, even while playing active-oriented and graphic-intensive games. Also, it has a 1080p 7 inches 120Hz display that makes games look stunning and realistic. Should you need further assistance with the ROG Ally or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688.. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.



      Thank you for choosing an ASUS product.



      Regards,

      Rodel ASUS Customer Loyalty Asus

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Solid Handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good. It can run a lot of different games, depending on what you want to play and I love the customization of it, how in game you can easily adjust things like the brightness, the power draw etc. I will say it is a little pricey so if you're able to get a deal on it of some sort I would say get it then and to not pay full price and the battery does drain pretty fast, but I'm usually in my bed playing it anyway so its not a big deal as I can play with it plugged in or just play for a short time. Overall I think its really great and I love you can download multiple launchers to play whatever game you want, I would recommend getting this when you can

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Screen quality

    Rated 5 out of 5 stars

    Awesome gaming handheld.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a WINDOWS 11 handheld computer and I love it. The screen is awesome and the speakers are great. I can play any windows game from Steam, GOG, or Epic. It feels comfortable in my hands. It comes with plenty of memory and has upgrade options.

    I would recommend this to a friend