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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9062 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 130 Showing 2,581-2,600 of 9,062 reviews
  • Rated 5 out of 5 stars

    I absolutely love mine.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've already sold me steam deck. I really liked my steam deck but I find myself playing on the rog ally way more... I've already played and beat a whole bunch of my old games that I thought I'd never get to... I really like playing at 120 frames.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is easily one of the best handhelds on the market. I’ve owned it for 2 years now, and I can say it’s exceeded my expectations and I am constantly recommending this to my friends.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Unreal Performance!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance is unreal, the setup was extremely easy, and the experience has been free of bugs besides a few very minor ones. The screen is bright and colorful, especially after tweaking the settings in the AMD app. I'm very happy with the Ally!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing Product!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prefect little device for many different game/genres. I didn’t think, at first, it was going to be able to play the games I normally enough, but with the gpu, cpu and memory, this thing flies through most games with no issues. Asus has provided many different settings that will allow the ROG Ally to look good, even when playing at a resolution of 720p. It does provide the option to play up to 1080p, but I provide the higher frame, since it can get up to 120hz, for a very smooth gaming experience. So far, Asus has been frequently providing updates for this little beauty to address many of the issues people have been experiencing. It’s a sigh of relief when you know a company is listening to your concerns and helping to address the issues going on with a device. Overall, I’m enjoying my time with my ROG Ally. I give it a 30 out of 10!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice handheld pc with windows 11 u can pretty much do anything u can do with a normal pc running windows 11 plus its portable and plays pc games...been playing warzone 2 on this thing getting about 90-100fps

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Handheld power house

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld and quite the power house even after months of owning the device. Only issue would be battery life is rather short if you want to enjoy your game to its full potential.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Best on the go device yet :)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy using this device when i am not able to play at home. I simply take it on the go and i can play any where. Being able to play some red dead 2 on the go is awesome. no to forget that you can play with high graphics.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Rog Ally

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really awesome. Handheld pc. Quiet, powerful and convenient. Biggest grip is the mini ssd and obviously battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handheld has a great screen and allows me to play most of my games. I have a Steam Deck as well and it's definitely a performance boost above the Steam Deck. The software experience is a little clunky but overall this is a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent choice for handheld gaming console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More than a mini pc, that you can play as consol. Love the spec and can play AAA games at low setting. Affordable and best for its price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Excellent Device - Battery Could Be Better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this device. I take it everywhere with me and it performs wonderfully. The battery drains so quickly so make sure you have a battery on hand.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Enjoyable handheld.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To me it is more convient than a laptop, but it can operate as one especially if you dock it to a monitor, keyboard, and mouse.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Asus Ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect device for on the go also fast and easy

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Cool device

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld PC, controls work really great and im surprised how many games this can play. Battery life is ahort but mine is mostly plugged in. It does take a little tinkering to get setup but i think its well worth the effort!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing handheld

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great handheld that makes for great gaming on the go. Battery life is the only issues ive ever had with this system.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Easy Pickup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily one of the better purchases I’ve made in a while. Easy to setup and game right out of the box. Can play lots (but definitely not all) of modern titles. Only down side is poor battery life depending on what you’re doing. But if you want a powerful gaming handheld this is easily the one to grab.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent handheld PC

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if the battery lasted more, this would be the perfect gaming device, even with that, it is amazing how it handels all kids of games. you will need an additional, heavy portable battery if your're planning on playing AAA games for more than an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    This is what the Steam Deck says it is.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned my Steam Deck. The idea of a handheld gaming PC is a great one, but Valve’s offering really just does not have the horsepower to make good on that proposition. While it still has a lot of compromises and unstable performance, the ROG Ally has given me an experience that has been more in line with what I was led to expect on the Steam Deck. Windows hasn’t been an issue after setting the sleep button to Hibernate, as the Big Picture feature of Steam has essentially always been a SteamOS emulator. In summary, this product is what the Steam Deck advertises itself as, and unlike the Steam Deck itself, nothing less.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not quite ready

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I did rate this product “Average”, I do think it’s a cool device. But currently, windows handhelds have a lot of room for improvement. Mainly in the battery department. The screen is good and the speakers sound nice. A major downside of this device is the horribly joystick dead zone. This is not a good device for shooters. IMO, the Ally is the best PC handheld but the concept needs time to mature

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0435" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1043914/ Asus

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great for the price. Good device.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first device the LB button didn’t work out of the box. My second device fried my SD card. On my third device been good for a month now. Noticed that some changes to the device since my first device. No fabric tape on the fans. Different ssd brand. This one has micron and others had western digital ssd. Swapped it with a 2tb ssd. Good device. I’m used to windows nonsense. I was lucky that the other devices had issues with in the 2 week return policy at Best Buy. My current device I waited a month to purchase it again. Figured the manufacturing batch would be different and it was. Doesn’t say different sku. But it is.

    I would recommend this to a friend