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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9063 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 134 Showing 2,661-2,680 of 9,063 reviews
  • Pros mentioned:
    Overall performance, Weight

    Rated 5 out of 5 stars

    The Best Handheld so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rog Ally for the win. Its extremely light and feels great in the hands, runs everything I throw at it and I have had 0 issues with it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Handheld Device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a solid handheld device! I ended up buying the legion go, steam deck go and the ROG ALLY. I tried them all out and even though I did like the screens on the others the performance on the Ally was what caught my attention. I've been playing Starfield with no issues, the Go and Steam deck had a jumpy screen and after a few minutes I had to stop. And once you install the Steam app you are good to go. Memory wise you will need to be cautious as it only has a 512GB harddrive. Storage will become an issue. I plan on adding 2TB card but not till i actually need it. My vote is on the Ally if you are trying to decide which one you will be pleasantly suprised with the Ally!!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Worthy game system for the portable solution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rog ally is a dependable and trustworthy portable game system.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Open Boxes are GREAT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Deal! Open box for this, looked BRAND NEW and works great. We love it .

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Buyer’s Remorse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of this device at all it has windows 11 on there so if your not familiar with it and all its little issues that go along with it then this is not for you. Tinkering is a must to get most games to a playable state, which is fine but if your coming from console “this is not plug and play” like say a steam deck and or Nintendo switch. Battery life is terrible plan on purchasing a power bank and or be somewhere that has an outlet. SD card reader is a common problem with this item, this can be remedied by installing a ssd inside the unit and or using adapters on the outside of the unit which in turn will work also. Choice is yours when it comes to purchasing this device personally I wish I would have returned it during the 15 day warranty that Best Buy offers, but now I’m stuck with it going to put it up on eBay or marketplace to get some money back from my investment. More power to those people who swear by this device that’s cool just realized it’s not for me and that’s fine also

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0458" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 3 out of 5 stars

    Great Idea, hobbled by windows and poor software

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it. Too many glitches. Has a lotta potential tho. It’s so powerful, but when on the higher power modes gets as hot as a gaming laptop. It played a lot of games on super high settings. One game I enjoyed a lot was GTA V on almost max settings, it ran over 120 fps and looked amazing. My last straw was when the controller kept turning back into desktop mode while in-game, so it was like trying to play with keyboard and mouse through a controller. Very confusing and weird.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      I'm sorry to hear that you are experiencing issue with this product performance . All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2306018106-0177) for us to better assist you. Thank you for choosing ASUS.

      Best regards,
      Schottky
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life
    Best Buy Employee

    Rated 4 out of 5 stars

    Good device

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good device battery life could be better but the life it gets is on par with my experience with the switch. It runs well and runs games well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG ALLY

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a Used ALLY and it ended up breaking on me, But when it was still useable it was a very enjoyable experience. The screen is very nice and the useability and mending ability to activate whatever settings you want was really nice.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A great experience, and an excellent have steamer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very happy with my Asus ROG ally, from streaming games from my desktop to playing games on GeForce now to playing games installed on device the experience has been very consistent and very enjoyable. I had been concerned that it might take a lot of tweaking of have settings to get things to run smoothly, but it really doesn't take much at all. The only negatives I've had so far is with armory crate, it is a little finicky, but it works most of the time, or Windows 11 it self. I have noticed the WiFi card sometimes had trouble with my network and switching between mesh nodes. The best part of this device is, in my opinion, streaming games, be it via moonlight, or GeForce now. This is because you get a bit better battery life and can play games at 1080p.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    This is the kind of thing we dreamed of

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the ROG ally is amazing. I can hang out with my wife where ever she is and still be able to play my ever growing game library. I'm in school 12 hours a day 5-6 days a week and I found that I was not allowing myself anything that I enjoyed. This has allowed me to get back into one of my favorite hobbies. IT IS A WINDOWS COMPUTER. That means you will have to tinker with settings, deal with bugs, and still sometimes get some headaches. It is not plug and play, but if you are used to PC gaming this is a tremendous tool in your toolbox. I was mourning the money I spent at first, but after 2 hours with it playing cyberpunk on my couch while my wife watched tv as we chit chat made it all worth it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great with some slight cons

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product works well only cons i would say are the small battery and the micro sd card slot being almost unusable.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Handheld gaming computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome knowing its a computer so small to hold but battery doesnt last long it has to be plugged in after 40min, not enough time for gaming away from a wall plug.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    ROG ALLY EXTREME

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the console, really fast and could play any game that I wanted

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 4 out of 5 stars

    Good Bang for your Buck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fantastic gameing device plays most modern games at med-high settings flawlessly integrated gpu hardly effects gameplay n its easy to tweek when you need more vram overall happy with it plays better with better stats then the more expensive steam deck with more compatibility to games with the built in controler configuration.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    Good when windows not wonky

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome performance awesome screen. Just it is on windows no fault to it but just not as seemless as a steam deck. If you’re comfortable with windows it’s a home run

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Love my Rog Ally

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fact that its practically a portable computer and just with a hotspot from my phone I can play all my games on road trips and at friends houses. The only issues is the mirco sd slot not working after 1-2 months but I found a work around for it so im not concerned.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great portable pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is great! It's portable and small plus the fans are not loud. I just wish the battery life was better and that there were protective cases available.

    I would recommend this to a friend
  • Cons mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Accessories = 5 Stars

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only had this device for 24hrs and noticed it's been getting mostly 4 stars reviews. Even though it's been only 24 hours. This device isn't 4 star device. The power drain when playing higher spec games is a thing. If you don't play with the specs to change that. The storage isn't that much if you're planning to have those games stored on the device. Now i purchased a M.2 2330 2tb NVMe storage to replace the one included. I purchased Anker 737 power bank. With those two things those 4 stars review would become 5 stars. I only had it for 24hrs so i'll let the other reviews explain the other aspect, but with cloud gaming, pc gaming and emulating gaming. This is the future consoles of gaming here. Give it a shot or wait to the big name players to catch up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Rog Ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As far as gaming goes, this device is a must, The quality and performance is on another level. The only draw back is the SD card issue that I hope gets fixed by Asus.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    I definetly love it, but..there is a but...

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it so far, i enjoy every si gle AAA game ive played on the rog ally, other than having problems with the R button on one of a few games. The battery is a big problem for me on this one, i also own the steam deck and the battery is better personally. But on this part on the rog ally j love the fact that i dont need 3rd party software to play certain games. But ither than that i love it, in my humble opinion it needs more time and updates, as of now and sadly i am hoping for a powerbank to give me a little bit of extra juice. Ps:materials do feel a little bit to cheap, analog sticks,buttons and shell.

    I would recommend this to a friend