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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9063 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 135 Showing 2,681-2,700 of 9,063 reviews
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Worth the buy!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality! Works great no issues as of now. Portable gaming just need WIFI

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Asus Rog

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient for gaming, has good graphics. Doubles as being able to use for PC related things (word, excel, school). More portable than a traditional laptop.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this product for a few week's now and i use itnalmost daily. I did a lotnof research on handhelds before finally buying this one. This product is definitely the best. My only complaint is battery life. You can only use the cord it comes with to charge. My other cords that fit will not charge this device. Im not sure if the adapter makes it so all chargers work but overall im satisfied with this device just wish the battery was better.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Sick!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sinister device! I use it for media playback and of course gaming. It can run any emulation of any console and even handle AAA games. Star Rail runs like a dream. Great idea on me to buy this.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Loving the ROG Ally so far!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great piece of tech! I've never been much of a PC gamer, but this has swayed me. I've been playing games on it I've intended to play for years across Steam, Game Pass, and the Epic Game Store. And I even discovered I could use it for ultra-portable full-PC work in a pinch. (For me, the question is always, "Can it write?" And the Ally certainly can.) I know some people don't like the fact it has full Windows, but this is a big plus in my case. I wasn't certain I would actually use the Ally, but thus far I've been using it every day and absolutely love it. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Really good almost great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good device, it's not perfect but it works great. There are times when it's clunky to use for typing but the more you use it, the easier it gets. I found using either reddit or asus for the recommended game settings gives the best results. Following those settings can make the difference between keeping and returning the device. The last problem is it should come with a 1tb hard drive. The 500gb fills way to fast. I would only purchase the extreme version and highly recommend purchasing a larger hard drive.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Good Item, Bad Execution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Item but Best Buy certified open box was poorly handled, it was defective still out of the box and as it eas a gift we did not find ourselves in an easy position to fix it ourselves Otherwise great Product

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear WilliamH,

      Thank you for sharing your experience with the ROG Ally. We sincerely apologize that the certified open box unit you received from Best Buy was defective right out of the box, especially given that it was intended as a gift. If you are still within Best Buy’s return or exchange window, we recommend contacting their support team to arrange a replacement or return.

      If the return period has passed or you continue to experience issues, please reach out to our support team at https://www.asus.com/us/support/CallUs, where our specialists can further investigate and assist with repairs.

      We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0622" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great cpu

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine ! Works well. Took some time to figure it out and get it working but works really well!!

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Powerhouse

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this machine. It is a handheld powerhouse. If you are into PC gaming and want a handheld then buy this machine. Sure battery life isn't fantastic but what do you expect running such a robust hardware cpu?

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Do all machine!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. Only downside is the battery life, but its great for playing games around the house snd not being tied down to a desk or TV. Would recommend 100 out of 100 times.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    The only handheld i need

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great and smooth especially for anime games, i even installed other emulators game and it would spetacular. Battery is pretty bad, but i always play it plugged in so i dont mind it!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Portable PC

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. I do wish it was a little less bulky. Other than that, for the price and portability aspect, this machine is great. Plays a decent chunk of old and new games

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive enjoyed playing different type of games on it including wazone, Expectation. Thirty three oblivion remastered Only draw back is battery life but keep it plugged in and your good to go. I love the features to program custom game profiles and key combinations

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    ROG FAN

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big fan of this product. Love how im able to use it when im away from my PC to still remain playing with friends. The battery itself is short but with the introduction of these pc handhelds its not uncommon

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome for gaming on the go!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one that I purchased was an open box excellent, I returned it the next day as it wouldn't power on unless plugged in and even that was spotty at times. That made me lose faith in the open box so I just purchased a new one and it has been awesome! I can play any game I want at a reasonable frame rate (60fps) as long as you tweak the settings and the visuals are great. My brother who doesn't even game has played this for about 10 hours over the past week that we were together and is now going to buy his own. From what I've heard most open box experiences have been fine so mine may have been an isolated incident, I'd say it's worth a gamble with the best buy return policy and if you get a dud then just go for a new one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    High quality gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing performance and screen resolution. The only downside is the terrible battery life when not plugged in.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    Great device if you can get it on sale

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance, great screen. Runs silent. However, since the screen is 1080p I seem to get similar performance to the SteamDeck @ 800p.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im a very dedicated gamer, i dont compete but its what i love to do. My primary gaming PC is very nice, 20 core CPU (hyperthreaded), 3080, liquid cooled, flashy lights everywhere. This isnt quite as nice as that. But for the price you pay its astonishing how much preformance it puts out. I actually bought this for my daughters christmas gift but of course i opened it and preinstalled all the windows updates and got her games ready. I tested several out and they run very, very well. Can i say in the longrun how good the battery life is, or if the joy sticks drift, no. But if it runs even remotely as id expect it to over time its an excellent baragin for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    ROG Ally

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device is amazing worked as expected. The SD reader died but that is now a know flaw from the manufacturer. Sent it in to Asus and it was repaired.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Storage capacity

    Rated 4 out of 5 stars

    Nice litle machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Baterry live , could be better, its deplete quicly if i may ask for a change is a bigger ssd

    I would recommend this to a friend