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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9063 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 137 Showing 2,721-2,740 of 9,063 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    BEST PURCHASE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't talk highly enough about this. I have a Switch but ever since I started playing more PC games, I have wanted the ability to continue to play those games when I travel. Now I can put more hours into No Man's Sky when I am away from my desk. This has been the best purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome handheld, but battery could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the ASUS ROG Ally — it’s powerful, smooth, and runs most games surprisingly well for a handheld. The screen looks amazing, the controls feel great, and the performance is solid even on higher settings. However, the battery life is definitely the weak point. It drains pretty fast, especially in performance mode or when playing AAA titles. Still, if you’re okay keeping a charger nearby, it’s an awesome little gaming machine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Excellent! Powerful! Portable!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very powerful device! I bought a dock and gaming keyboard and mouse and it runs perfectly. Playing all my pc game’s traditionally AND portable! One of my best / most used purchases In a while.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    small but mighty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The main thing I believe everyone gets wrong when they buy is that they think it's a switch. Wrong it is basically a very small gaming laptop that if you want to have the best performance you need to keep it plugged in. but for everything else it is easy to set up and plays everything I have thrown at it. I would warn you though make sure you play games that are more for controllers than keyboard and mouse because you can connect them you just have to have a Bluetooth version of them. Lastly, you can play it on battery just note it will drain very fast maybe will last 2 hrs

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good handheld device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great device. If you want a device with no restrictions and no compatible issues and with awesome power for a handheld then this if for you. just beware of normal windows problems. Don't expect to have a smooth console like experience with this device like the steamdeck. There are lots of pros with this device as well as lots of cons. Just be sure that the pros outweight the cons for your specific use case.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for playing AAA games. Battery life is not great and there are sometimes software malfunctions with Windows 11, but overall a powerful device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great for on the on the go or travel system

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for on the go or if your traveling. You can connect to a TV or monitor or play handheld. Games are pretty graphic and sweet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Weight

    Rated 5 out of 5 stars

    Killer handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does everything I want it to do no slowdown runs smooth lightweight decent battery and the ability to connect to tv for big screen gaming is great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic for new and older games!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have run Diablo IV on it as well as retro games through Steam assisted by EmuDeck. Such a great piece of hardware. I love that its full Windows 11 and can be tailored to your needs instead of being at the mercy of firmware updates from a single source. Armory Crate by ASUS is efficient enough and everything else can be handled in Windows. I recommend the $65 wall adapter that also serves as a go between for USB-C and HDMI. It is great if you want to dock the handheld from time to time. I’m seriously also considering thr external GPU for future updates to this portable gaming computer!

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Storage capacity

    Rated 4 out of 5 stars

    Great Portable Gaming

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice for travel. Some games require WiFi, so not completely off grid. Nice resolution. Had to get a higher SD card for storage.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Portability

    Rated 5 out of 5 stars

    Great computer alternative

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent little on the go setup. Surprised the capability to run large developer games. You aren't missing a thing gaming wise with this.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Best of both worlds!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it Great device I have a lot of fun playing on it Best of all I can take my PC library on the go with me definitely would say get one if you can.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 4 out of 5 stars

    Powerhouse for the size

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Armory crate is a bit annoying from time to time but all in all this is a powerful little PC as portable as a Switch.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ambitious but Needs Work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before buying the ASUS ROG ALLY, I was very confident that there would be some bugs/issues early on with the device. As a PC gamer, I was very intrigued with this product since it was announced. For the most part, the ROG ALLY peforms fairly well. However, the latest bios update provided by ASUS has cut performance by 15-25%. In many games, that is a massive performance hit, even at the lowest settings. There is also some issues with deadzones on the controls. I am worried because ASUS made a widespread announcment that the deadzone issue is equivalent to that of compeititor brands. A response like that hase very worried by how much adequate updates this ASUS product will receive. Overall, games such as Call of Duty Modern Warfare have performed exceptionally well. Many games that do not peform very well such as Hogwarts Legacy are not at fault of ASUS but poor game optimization. The ROG ALLY surely has great ambiitons, but one just has to wonder, will ASUS do their part in porperly updating this down the road?

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    If it had 32GB it'd be amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one at launch and returned due to issues, gave a refurb a go and will be returning also due to issues, but the software and BIOS updates have been nothing short of amazing - and this is ASUS we're talking about, who make some of the absolutely worst software inflicted on the PC industry. I disable the auto-install of armory crate on my motherboard but the ally variant is solid. I am pleading with you ASUS, hall effect sticks and 32GB at max speed for the Z2 Extreme variant and it'll be an absolute success.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth Every Penny!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm seriously impressed with the ASUS ROG Ally handheld. This thing is a game-changer, and I'm not even exaggerating. The graphics are mind-blowing for a handheld device – it's like having a mini gaming PC in my hands. And guess what? It charges crazy fast too. No more waiting around to get back into action. The controls are buttery smooth, and I've lost track of time just diving into games on this thing. Plus, the design is just top-notch. It's sleek, it's modern, and it feels great to hold. Seriously, if you're into handheld gaming, the ASUS ROG Ally is where it's at. It's like ASUS read our minds and delivered the goods. Fast charging, killer graphics, and pure gaming awesomeness – what's not to love?

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 3 out of 5 stars

    Cool idea, poor execution. Would wait a few years.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good concept but until the chips are more powerful or you are a console gamer it's really jarring going from 75-120hz down to 35 and then even worse when even on simple games like Super Mega Baseball you unplug it and the FPS tanks to 25 so you have to turn it up to consume 25-30w to get a stable 30 with lowered settings and using upscaling (RSR driver level) which chews through the battery. Build quality was okay. Needs a stand that isn't made of cardboard especially on the Extreme model at 650 bucks IF you find it on Sale after tax.. Can't have a Switch like stand or at least on made of plastic? This is a bit nit picky as you buy it for handheld mode but I'll give it that it has decent cord length but it's just not ready. Wish Nvidia would make one with an Arm chip and GPU with Tensor cores to use DLSS upscaling so at least you get decent upscaling. May look into the Claw since it has XESS but it lacks the support of DLSS. Also I saw the cpu running under 1ghz at 25w mode and it was what was holding back the game. AMD has a ways to go on APUs still for handheld at least. Performance plugged in is night and day from unplugged even turning the power up all the way won't be as stable on battery and its noticable. Couldn't get Cyberpunk playing at low Steam Deck settings at a stable 30fps at 720p either even on wall power without it so aggressively upscaled you can't make heads or tails of what's going on.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0359" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rogallyx

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great perferct product! Perfectly works ! 100% glad i buy this.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    rog ally

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i been using it since i got it and everything that i do the rog ally can handle it i really love that i also been playing heavy games and it taking it like nothing i really recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AWESOME so great. Very portable loved thing device. Very powerful

    I would recommend this to a friend