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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9063 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 142 Showing 2,821-2,840 of 9,063 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Battery life not so great , but great handheld!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is not blvery good, but device is powerful . It can play most triple A games at least 60fps.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Everything is good except the battery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good handheld gaming PC. Can run all AAA game at max or near max settings when plugged in. Battery is pretty bad through so i ended up getting a 46000 mah portable battery for the extra juice.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    My thoughts on the Rog Ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned my Steam Deck back to Valve and bought this from Best Buy other than it getting stuck in Transit longer than it should of because of FedEx not Beat Buy I do highly recommend this and love it I just wish the battery was better, but that’s mostly probably because of resource hog. and I haven’t updated the storage or SD card just yet plus other accessories yet but I will in time and I would buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Nice Hardware meets a work in progress Software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hardware is sturdy and well made. There are a few quirks that we need to work through but I think it will get better with time since windows in this form factor is new and is bound to have teething problems. Also, games are not going to work out of the box. A good few hours need to go into setting up the system before it is even ready for gaming. The Armory Core Software also needs to be get used too but once you figure it out it gives some nice controller mapping for even classic PC games like Jazz Jackrabbit i got out of GOG.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good handheld pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended got so i could play with my brother on pc games

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 5 out of 5 stars

    Happy!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun. Agile. As promised. Very pleased. I do get concerned about possible over heating, but haven’t had any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    Nice Try, but back to the drawing board.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of issues reported from the bestbuy associate I worked with to return. Mine had an SD Card read issue. My Steam deck has no issues, updated the bios on the Ally and all of the updates given by Asus atm. Hopefully they will fix things as the screen is amazing and the controls feel great aswell. The plastic housing does feel a bit cheap for an item of this cost but the majority of the cost definitely went into screen and internals.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Macrholic,

      It is really unfortunate to hear about your disappointment with the ROG Ally. Please accept our humble apologies for the inconvenience caused. This is definitely not the kind of quality to expect from ASUS products. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you may have returned the unit, but we will forward your feedback to our Product team for review. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0081" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      ​Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    peak ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got it open box and i has been amazing, runs games nice and since its windows you can play basically anything on it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it... So better then steam deck and very fast and so easy to use I recommend to this to anyone... The only bad part but it is never a deal breaker and that is storage but I bought a sd card

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Battery life ehhh…

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is not good. If you want a portable gaming machine to play without being plugged in then buy the Ally x instead. Pretty good performance though.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Christopher P,

      Thank you for sharing your feedback on the ROG Ally, and we apologize for the short battery life. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0562" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1043914/#A4 Asus

  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Rog Ally review

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid portable pc! Battery life is somewhat lacking, but that’s to be expected with handheld gaming pcs.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Asus ROG Ally Z1 extreme

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this little guy for a few months now, and it is holding up fantastically. The battery life isn't the best, but I usually have it plugged in so it's not an issue. Overall I would recommend this to others looking for a handheld pc.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Wonderful gaming pc.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When i first got the rog ally it was amazing and was speedy, after the 319 motherboard firmware went to chit, downgraded to 317 and now its doing great buy other than that its plays ALLYour games at a decent fps, with that being said its better than steamdeck. Having issues with your rog ally? DO NOT SELL IT! Work is in progress, just like when steamdeck first came out it was a buggy mess but with updates it works just fine.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 4 out of 5 stars

    Great But.....

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are a coiple of things that couls be better. One is the battery life, iy really sucks and the other problem is the overheating at times

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, battery is a draw back but it still worth the money for the great screen and specs it has.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    A Beast With Caveats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing runs most games youd expect amazingly. I love using it as a GamePass machine. I also use it for GEForce Now which supports streaming at 120fps. The screen is whag completes the package, but the way it feels and holds is comfier than a steamdeck. CON- Windows 11. Yeah. Also SD card issues. Asus repaired mine free of charge but be aware this mah come up. I also had an issue thag causes fhe right speaker to be extfa soft. Asus also fixed that. So iverall great package but beware.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little thing is a beast. The only downside is battery life. It’s quick and easy to use. The upgraded processor is the way to go if you can splurge that much more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great handheld gaming pc

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this after the steam deck failed. Which I never wasted money on the steam deck.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Honestly, Truly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A fantastic handheld PC, it plays all of my games at acceptable settings. The screen looks fantastic, especially when 120hz is enabled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. It has the power to run any of the AAA games I have played and at very good quality.

    I would recommend this to a friend