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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9063 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 163 Showing 3,241-3,260 of 9,063 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Ammazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I imagined this product 15 years ago when Xbox 360 was out. I wanted it to be a reality so bad. When the switch came out it was the closest thing to it, but this blows the switch out of the water. I have 2 young kids so finding time to sit down in front of a tv or computer to play games is nearly impossible. Now I play this thing all over the place at the house, at work, or if I go out for lunch. I haven’t been able to game in years and I love this!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good product overall

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t tried it with a micro SD so I can’t say if it’s true that they are damaged by the rog ally, but the the controller feels really comfortable (I thought it wouldn’t be by the looks) And the power is really good in general. The only ugly thing I haven’t liked so far (beside some software bugs) is the battery, it drains very fast. You will have around 1 hour of playing in mid - high games.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Perfect for PC games in the go!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fun and perfect to PC games on the go! Had my eye on this for awhile and finally got one. Not disappointed.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Not bad for an open box special

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the title says, not bad for an open box special. The only main concerns that I have is that: 1. It seems to go a bit slow every now and then 2. The SD card doesn't always read, but reads fine in my laptop. Leading me to believe that it is a problem with the Ally, not the SD card Other than those two problems, my daughter and I love it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    better battery needed!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is what it says. The battery life is the worst thing about this. other than that it ran Fortnite, apex, and rainbow very well with fps. a good nightstand to watch Netflix or YouTube. not portable though due to battery life. the joystick trigger dead zone are terrible as well.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Adrian M,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the battery issue you've faced and for the inconvenience caused. This is not the quality of service we aim to provide and is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please note that there will be updates for ROG Ally in the future that will improve overall system performance and stability.

      Allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0324" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1043914/ Asus

  • Rated 4 out of 5 stars

    Great handheld

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great piece of tech, few bugs out of the box, but a few updates later, it runs great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Makes PC gaming mobile!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful enough to run the newest games out (within spec and reason ofc) and portable?! No brainer!

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 4 out of 5 stars

    Great Handheld Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works great with most games. New buyers should understand that this is not an ultra pc or gaming laptop. It runs most games effectively however some games require and external mouse and keyboard. The games with higher graphics also will probably on get about 20-30 FPS on this device. However this system is everything I was looking for in terms of the games I play on it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    Great with a serious flaw

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is great if it can fix the sdcard issue. I have played for several hours after which the sdcard first fails then it breaks the motherboard. I like the performance upto that point. All the major games I play, were working great. The controller position is also perfect.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Aashique,

      We sincerely apologize for the SD card issue you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please note that several updates to ROG Ally will be released in the future to improve the overall system performance and stability.

      Allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0305" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1051166/ Asus

  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Great, until micro SD card reader malfunctions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing product, however, the major issue at the moment is the micro SD card reader. ASUS has acknowledged this issue, but unfortunately my first rog ally’s micro SD card reader stopped working after about 11 days. I’m hopefully that it’s more of a firmware issue so I have ordered a replacement. Other than that, it is an excellent gaming device if you have a bit of technical expertise.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Love it but also hate it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. The performance on games is incredible when you mostly play AAA games. Its light, it feels good in the hands. But the left stick stopped working and would not move up and down which apparently is a known issue with these. Had to return it and there was no longer a sale. Will be waiting for a bigger sale to occur.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After owning and playing it for a week i have decided its the perfect power for the price it blows the steam deck away by 5x.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    On the go fun

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very powerful device that can handle triple A games and the best part it's portable.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Sd card reader

    Rated 2 out of 5 stars

    I feel like this thing was released too early.....

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like the rog Ally. I've had it for just over two weeks, luckily I'm still eligible for a return, so I'm going to pursue that return. Hour plus setup process to begin okay I was okay with that it's just a Windows computer... But in the proceeding weeks of using it I've had crashes, I've had my micro SD card be destroyed by it. The card literally is dead will not be read in any other computer. There's the firmware issues, the horrible battery life even on 10 watts I found on some lower powered games I still get maybe an hour at most I can literally watch it count down almost with the seconds. I really wanted to like this as I said but I feel like it's a beta that got released to the public possibly even an alpha product. I like Asus I have an Asus gaming laptop and it works great. But unfortunately the April 1st announcement date of this almost feels like it's fulfilling itself.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Josh,

      We are truly sorry to hear about your disappointment in the ROG Ally. This is definitely not the type of experience we want any of our customers to have with ASUS products and it is not the norm. There will be future updates for the ROG Ally that will improve overall system stability and performance. If you do not wish to wait for future updates then you can return the product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0029" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Amazing device with one manor flaw…

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally is an amazing handheld, You can play Xbox games, Steam, and more. With Windows as the operating system the possibilities are endless. The display is the best ive ever seen, probably the biggest improvement over the Steam Deck. Unfortunately, the battery life is horrendous. 2-3 hours at most with most games.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We appreciate you sharing your feedback on this product. We are committed to providing our customers with the best possible experience and will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0165" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Rog

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rog battery dies too quick its not for me its more for like traveling. Great too play no issues

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Nice device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for playing games and retro games, only draw back is the battery life,

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Rog

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product no regrets, can take the power of a next gen system on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a gaming beast......if you know what you're doing. This is not a out of the box plug and play device. It requires a hefty initial set up. After that tinkering and getting games to run how you want will still require tweaking and testing. If you're familiar with windows and such you will have a blast if you have patience. I love this device, I'm sure Asus will hash out whatever issues arise/exist.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best handheld gaming pc on the market!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being a gamer and having a pc, Xbox, and a switch, I would say this is my favorite go to out of all of them. The graphics are by far my favorite part of this masterpiece. For a handheld pc, I am thoroughly pleased with how well this machine plays. It’s a little confusing at first, but Best Buy has the best videos on their site for how to navigate through the ally. I do not regret my purchase!

    I would recommend this to a friend