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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9063 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 178 Showing 3,541-3,560 of 9,063 reviews
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it serves my purposes well. Like having a handled laptop. Only issue is battery life but gaming laptops batteries are most as bad. The Ally has multiple different battery saving options. I would recommend it over any the steam deck, msi, or the Lenovo version.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Top 3 Handheld PCs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best handheld gaming PCs available. Top 3. Although it’s not plug and play like the switch it does have some advantages over it. You get a full windows handheld PC in which you can install emulators and play basically any game you want. Just takes a little tinkering.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Best handheld console for the money.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the purchase. Better resolution, refresh rate, wider game compatibility. Expect about a couple of hours to update and get everything set up the way you like it. I've tested this with the XG mobile with a 3080 (overkill, I know). This machine is versatile and can work as a desktop replacement. With ASUS constantly working on updates and bug fixes expect this to be your travel gaming system for a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Truly Amazing Times

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As long as you follow the instructions from ASUS about updating drivers, this thing runs like dream. It's literally like having a portable Xbox/PlayStation. I've run the absolute gambit against it, from Magic Arena, to Halo Infinite, and Starfield this thing eats it up. The 3D sound is crisp, loud and truly a MUST have experience that makes the games feel that much more immersive.

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 3 out of 5 stars

    Will Get Better In Time

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been waiting for this device for sometime after using the SteamDeck for roughly a year and a bit disappointed. Design: 4/5; its a beautiful device and love the button placement on the front, however, the buttons on the back are a bit awkward and can be accidentally hit. Ergonomics: 2/5; This is where the disappointment begins, I saw that ROG went through multiple different molds to find the best one and the grips on this device do not stick out enough to make it comfortable. Don't get me wrong, its light in the hands but holding for long periods of time just does not feel comfortable Software: a few issues that degraded performance after bios updates but it will be fixed overtime so I'm not going to rate this portion BUT there are some issues. Overall, its a step in the right direction but not the flawless execution that many waited around for and was expecting. This would be a 5/5 if the grips were done correct.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear MrJay,

      We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you have any questions, feel free to contact me at cl-adrian@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Game compatibility

    Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this handheld. I've played a large variety of games and the quality is amazing. Very few crashes, but I'd suspect the ones that occur are from the games (Starfield). 4 stars because I like to play on the top performance mode and I have to keep it plugged in.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Impressed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed on how good this runs AAA titles. If you want max frames getting the XG Mobile egpu is the way to go. But, if you dont mind 50-90 fps on some games its perfect. Im definitely happy with the purchase, very impressed. Only reason its bot 5 star for ne is cause of the frames.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Asus Rog Ally

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product. I can play all the games anywhere I want. I recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Worth it!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this so i can have an alternative to the stram deck if i want to play some windows based videogames. And its been surprisingly a very good experience so far! I had a few hiccups when i was doing the out of box setup with windows and the fingerprint scanner being weird but other than that its a very strong handheld pc!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Sd card reader

    Rated 3 out of 5 stars

    Interesting Device, needs more time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very interesting device, but ended up returning. Had issues with SD card working properly. Battery also wasn't great. If I'm going to have to keep it plugged in, I might as well use my gaming desktop. I believe after a few updates, this could be a great device.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Sharpeone,

      We regret to learn that you had to return the ROG Ally due to the issues you were experiencing. Please accept our humble apologies for the inconvenience caused. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0106" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Great! Price! For what your paying for !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, just dont put in a micro SD card in that bad boy/girl just yet due to it frying it. Love how easy it is to upgrade the storage and overall i really like it enough to gifted my steam deck out ( wife made me ) since my wife got me this for my birthday extra accessories included with the birthday package ^_^d *yay*

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a time to be alive.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did my SD card reader fail? Yes. Do I care? Not really! I was able to swap in a 2240 SSD into this thing (with instructions from Asus!) and have been PC gaming for the first time in years. I have played all sorts of games on this thing, from AAA titles, to emulators, to indie hits on steam I can't get on my consoles. And, PC Gamepass on this thing is a game changer. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Rog Ally Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent hand held gaming device when im on the go. It has the power of a PC and portability thats better than a laptop. I love this for when i have some time before classes when im bored. The overheating problem isnt too bad either. Overall great console.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Loving It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been loving my Ally since I got it. The screen is absolutely beautiful and it’s powerful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GREAT BUT WAIT TILL ASUS ROG ALLY X

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best hand held gaming system! Absolutely love this for gaming. I have both an Xbox and PS5 but since I got this I stopped playing those. BUT the new Asus ROG ALLY X is coming out in JULY 2024 so if you are reading this please take that in consideration. The new one has way better specs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    1080p power

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right now one of the best windows handheld. It was quiet before the update but still the quietest windows handheld by far. Not the best ergonomics but not the worst. The textured plastic helps your grip, but it feels cheap. You can't compare this to a steam deck when you think about this 1080p screen and the power to match.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Excellent portable PC gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never been much of a PC gamer as I've been intimated by building my own rig. I've wanted to buy a Steam Deck but most of the games I want to play are Windows only and this handheld PC fits my need. Very powerful for a portable and quite intuitive as far as accessing games library because of Asus Armory Crate. I'm sure the experience will only get better at more updates and optimizations are created for this platform.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    To go

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect to go gaming. By far the most advanced handheld i purchased.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 3 out of 5 stars

    Good, but not for me

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great if you’re looking for a handheld with a full windows operating system. If you’re looking for just a gaming handheld there’s better options. The battery life on the ally is poor and it gets really hot.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Casey,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2306018106-0372" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1043914/ Asus

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great i get to play some of my pc games on the go!

    I would recommend this to a friend