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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9063 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 181 Showing 3,601-3,620 of 9,063 reviews
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Cost Effective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price point for performance. Limited with ports, but makes up for it in portability.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Works perfectly, plays everything great. Better preformance than steam deck.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Solid purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from g cloud - thing is great. Powerful, feels good in hands. Easy to use if you know windows. Cons- battery life is pretty bad

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome and beautiful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing and powerful! Battery life sucks but expected with a handheld of this magnitude.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect for the go

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing run most of the games I want to play including war zone with no lag or issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Match made in gamer heaven

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked one up back in September of last year. Sold my PS5 to get it. Honestly I love it. It’s more powerful than the steamdeck, but remember you have to adjust some game settings to get the best performance. I played starfield on it without an issue. Spent 10 hrs playing starfield on PC but 30-40hrs playing it on this

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    Great Handheld with some growing pains.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Handheld. My son loves it. It does lock up from time to time and also runs really hot, but overall, great product. We did upgrade the memory and while costly, makes the operation much smoother.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best handheld.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the device I've been waiting for. Compatible with everything. The Steam Deck is great, but it was frustrating looking at my library and seeing "not commpatible with Steam Deck." All you have to do is login to Xbox, Steam, Epic Games, whatever, download your games and they show up in Armoury Crate. Sure, it's a Windows device, but once you get it setup and running, it's a truly fantastic device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Amazing console

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must try it. Amazing build quality and good performance

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So close to great… but just misses the mark

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a powerful little machine. But setting it up was a hassle. And the controllers have an input delay that make it hard to play shooters. Pretty disappointed with this thing tbh. But i feel like after a couple more software updates it could be great.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear shibbidydibbidy,

      We certainly understand your disappointment and the inconvenience this may have caused you. For the input delay, what game did you test the gamepad? You can try recalibrating your controller via Armoury Crate. If you’re still experiencing issues, feel free to contact me if you have any technical or general questions. You can reach me at cl-adrian@asus.com. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Rated 5 out of 5 stars

    Handheld Gaming Surprise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been a great handheld console while toddler has tv

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    THE ROG TEAM ONLY 4 TRUE GAMERS

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Its the best way you can play a pc games on the go

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Heat dissipation

    Rated 3 out of 5 stars

    Careful about the temps

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kinda complicated, nice screen but performance is okish but the main problem ROG finally got to see is the heat + microsd problem, tweak the fan speed and keep the fan on with the ally or you might get a bad sd later and get a dead sd reader. Careful....

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Ya na it’s ok get a PC tho not this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really nice and all but like come on now if you wanna get a pc get a pc not a switch/ PC although it’s amazing graphics and all but the accessories are added up to like $2,000 but if you are traveling all the time sure perfect item best invested

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld, runs AAA titles and idies just fine! Its only held back by battery life

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Almost perfect, 4/5 stars.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent handheld PC. I typically don't have to download the games but play through the cloud of Xbox Live. It actually saves battery playing that way and runs at a consistent 60 frames. Poor battery life though.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Really good but takes time to set up

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the screen on this and the way the device feels ans looks. However this is not a plug and play device, you must run updates, tweak settings for people who are not used to PC gaming and troubleshooting it may be a learning curve or a complete turn off. However once you dial things just right, the device is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best handhelds I've had. I've had a couple of minor hiccups but I've just sent it in and Asus fixed the problem

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ally 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked it but I didn’t I was considering buying this or a steam deck and I went with this and it’s kind of letdown I bought it open box I don’t know if that’s the reason but it was a little slow paying that much money and it was slow I was a little disappointed so I returned it I’m just gonna get to steam deck

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Bubba,

      Thank you for sharing your experience with the ROG Ally. We’re sorry to hear that the performance did not meet your expectations and apologize for the disappointment this has caused. Your feedback is appreciated and will be passed along to our product team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0629" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Heat dissipation, Storage capacity

    Rated 3 out of 5 stars

    If you can live with compromises, great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much potential. But the storage is tiny, navigating windows on an 8 inch screen is miserable, and the thing gets very hot. Wanted to love it but it’s not quite fully realized. I wasn’t willing to deal with the headaches.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear DavidS,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We will forward your feedback to our product team to review and improve our products and processes. Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
      Although you have returned the unit, we do stand behind our products, and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0271" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support Asus