Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best gift ever! Love it, have the flexibility to play games and watch TV at the same time!
I would recommend this to a friend - Cons mentioned:Battery life
Battery not big enough. Need to be plugged in
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Device too battery does not last long , has power but need to be connected to power cord to really enjoy gaming
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jamario M,
We sincerely apologize for the inconvenience you're experiencing with your ROG Ally’s battery performance. We understand how important a reliable gaming experience is, especially on the go.
To help improve the battery life, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0615" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
- Pros mentioned:Overall performance
My Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great handheld amazing performance The only thing I have to say bad about it is I prefer the handheld with track pads
I would recommend this to a friend - Pros mentioned:Game compatibilityCons mentioned:Battery life
Asus Rog Ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Rog, can handle most AAA game. Only downside is the battery life.
I would recommend this to a friend - Pros mentioned:Portability
Great handheld
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great handheld for my needs. Love being able to game on the go.
I would recommend this to a friend - Cons mentioned:Battery life
Needs more time in development
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately i have to rate it a 2/5 because of the issues I was dealing with. I purchased this product today and will be returning it tomorrow. I gave it 8 hours of play time and followed everyones suggestions on updates and settings for optimal gameplay. Within 8 hours my system restarted 4 times on its own or was shutting down programs by itself. I noticed a little drift on the left analog stick. Battery life is what it is, about one hour without charge but expect frame rates to drop fast and the system to struggle while running heavy games like spiderman. I really wanted to like it and for this to be my new handheld system. There is still a lot of work to do. I look forward to seeing how much better the technology will improve in the future. This is just the start.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JTechreview,
We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. When testing your gaming performance did you set your Ally to to Turbo mode? For the stick drift have you adjusted your joystick's dead zone via Armoury Crate? If you need any assistance, feel free to contact me at cl-adrian@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
- Pros mentioned:Portability
Love it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the handheld and ability to play my game pass games while sitting on the sofa watching tv or away from home. My only complaint is I think I have one with the SD card issue. Hopefully, it’ll be fixed soon, but I’m not really too worried because I plan to upgrade the SSD.
I would recommend this to a friend - Pros mentioned:Overall performance, Portability
Fire
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honest portable pc and works really well perfectly
I would recommend this to a friend - Pros mentioned:Overall performance
Very pleaed so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far im very pleased, its everything i expected out of a windows based handheld. It plays diablo 4 no issues, armoury crate is better than i expected, and its pretty comfortable in my hands. I can see where someone whos not very tech savvy might have some issue getting everything setup, but for someone who plays pc games and messes with different handhelds it should be no issue.
I would recommend this to a friend - Pros mentioned:Game compatibility, Overall performance
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works on any game, the screen looks amazing and the controls are great too
I would recommend this to a friend Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was overall really good just not for the games I wanted
I would recommend this to a friend- Pros mentioned:Overall performance, Screen quality
Best value device
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, good quality, surprise with the display and speaker (Really good).
I would recommend this to a friend - Pros mentioned:Screen quality
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took a few hours to set up just like any other laptop would take. I have the ROG m16 laptop so a lot of the software quirks I’m used too. Games run smooth within expectation, screen is amazing,120 hz is very nice. Can’t say enough good things hardware wise but definitely needs some useful software updates from windows and asus soon. Overall great first handheld gaming device
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Sd card reader
Good handheld
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This a very good handheld, handles a lot of titles on different low/medium settings. Its currently RMA'd because the SD card reader went bad on it, which is a common issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DeeNelz,
We apologize for the inconvenience you have encountered with your product. Our commitment to quality ensures that all our products undergo rigorous testing to meet the highest standards. The issues you’ve faced were certainly not intentional.
To assist you promptly, kindly provide us with your case number. We will thoroughly investigate this matter and work towards a resolution. You can reach out to us via email at customerloyalty@asus.com, and please include the link to this review for reference.
Your feedback is invaluable as it contributes to continuous improvements in our support channels. For your convenience, here’s the case number: N2306018106-0418.
Thank you for choosing ASUS!
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked that it came with windows 11 on it unlike the steam deck but the things i dont like about the rog ally is the fans are somewhat loud and sometimes the battery doesnt charge to 100% and it has issues turning on or off sometimes and the grip on it doesnt feel comfortable
I would recommend this to a friend - Cons mentioned:Battery life
Portable PC gaming
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is great! I haven't played anything that pushes it yet, and most of the games I will play on it won't, but I can now catch up on older games that I missed out on that were available on older consoles that are now only easily available on PC. The main issue I have is the battery life. It isn't great, but I play primarily plugged in. Other than that, I love this thing!
I would recommend this to a friend - Pros mentioned:Screen quality
Good unit for on the go gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Ally feels good in hand and the speakers are the best of all the current handheld gaming PC systems. I also like that the power button has a fingerprint reader. It just would have been nice to have a trackpad like the Deck and Legion Go have.
I would recommend this to a friend Asus did great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best gaming device ever and handheld pc perfect for travel
I would recommend this to a friend- Pros mentioned:Portability
Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is my first time writing a product review on bestbuy, it's really a memorable experience, Rog ally is a product worth buying, if you are a person who likes to play games and move constantly then here is the handheld game console of the year for you to buy. no words can describe it. What are you waiting for, go to the nearest bestbuy store and get one
I would recommend this to a friend - Pros mentioned:Overall performance
ROG Ally
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like using this when I am traveling. It has been great overall and no problems with it. I don't use it as often as I thought I would but that just comes down to me using a console when I am at home.
I would recommend this to a friend