Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- |
- SKU:
- 6542964
Customer reviews
Rating 4.4 out of 5 stars with 9063 reviews
(9,063 customer reviews)Rating by feature
- Performance4.6
Rating 4.6 out of 5 stars
- Storage Capacity4.0
Rating 4.0 out of 5 stars
- Controller4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Awesome alternar to a PC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome console I haven’t put it downs since I got it definitely recommend.
I would recommend this to a friend - Cons mentioned:Heat dissipation
Rated 2 out of 5 stars
I can't trust ASUS. Look to other manufacturers
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While my ROG Ally is generally ok, if undersized for elder eyes, the SD card slot is compromised by its placement adjacent to the heatsink (engineers didn’t pay attention in Electrical Engineering 101). Under heavy using (gaming, the primary purpose of this product), the data on the SD card will become corrupt due to heat, possibly beyond repair. While their does appear to be a soft recall, apparently, ASUS support and warranty repair is a consumer hostile experience in which ASUS will actively attempt to defraud or misdirect the consumer rather than resolve their actual issue. Please see GamersNexus and Louis Rossman on YouTube regarding their experience. As such, I won't bother using ASUS repair services, will accept the product as is, and will never purchase ASUS product again. When the joystick fails, i will replace that myself with Hall effect joysticks. Regarding the SD slot, to augment capacity, I simply replaced the NVMe SSD with a larger capacity model. I'd recommend the Steam Deck for a straightforward, console-like experience. For a more involved, enthusiast experience, i might suggest the Lenovo Legion Go or its successor (the controllers/grips need a redesign). I got lucky with my ASUS motherboard but won’t buy ASUS products again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joebob,
Please accept our sincere apologies for the problems you've encountered with the ROG Ally and our support team, as well as the inconvenience. This is not the quality of products or services we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. It is greatly appreciated that you have provided us with your feedback, which will be passed to our Product Team for review.
Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0252" as a reference so that we can further investigate the issues you're experiencing. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
A Handheld Gaming PC ......
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a console! It's a gaming PC that runs Windows 11. And it comes with all the perks and problems thereof. I have had no problems that weren't user error. The screen is amazing. The control lay out is as comfy as an Xbox controller. The RGB lights are a nice gimmick, but I turned mine off. Runs Steam, Xbox PC and Xbox cloud games like a dream. Some of your newest AAA games may take a little tweaking. Essentially, if you're comfortable with a Windows gaming rig you'll get along with this just fine. If you're looking for a more console-like, pick up and play experience, then you may want to consider Steam Deck or Nintendo Switch. There have been many reports of thermal damage to SD cards and ASUS has acknowledged this and is working on it. Personally, I've not experienced this but just in case I run most of my games in medium settings to keep from heating it up too much. I'd give 4.5 stars if that were an option.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Exactly What I Looking For!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product, this is exactly a PC, I can play in Battle Net, Steam, Epic Games, Ubisoft, Xbox Game Pass, Use Excel, Google chrome, etc. Graphics are amazing! Right now I play Call of Duty, Diablo 4, Fornite and other games without any problem! 100% Recommended
I would recommend this to a friend - Pros mentioned:Portability
Rated 5 out of 5 stars
Great handheld
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This little handheld was just what I needed. no longer do I need to pack around my laptop and mouse. Only issue is I wish it wasn't full windows 11 and an os made for a handheld as windows uses a lot of resources to run.
I would recommend this to a friend - Pros mentioned:Game compatibility
Rated 5 out of 5 stars
What cant it do?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good handheld. Wish it was oled, but 120 hz is pretty noice. I play everything from emulators to triple A games and this runs them easily. Warning SD cards tend to melt due to exhaust problems. But other than that solid 9.5/10
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Don’t knock it till YOU try it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After seeing a lot of negative reviews online I still decided to give it a shot because I tend to try things out myself instead of going off of peoples judgment and I’m glad I did because this thing is awesome!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box item looked and felt brand new. It plays game incredibly well. I have played Diablo 4, CoD MW2 2022, Starfield, No Mans sky and it looks awesome for on the go. I have big hands and it doesn't feel uncomfortable it has better grip than my nintendo switch.
I would recommend this to a friend Rated 5 out of 5 stars
ROG ALLY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good gaming system it is a little computer you can play on the fly. You can play almost anything on it. Its a great purchase.
I would recommend this to a friendRated 5 out of 5 stars
Love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, easy to transport runs just like a pc. One thing is the battery doesn’t last very long usually have to keep it plugged in.
I would recommend this to a friend- Pros mentioned:Portability
Rated 5 out of 5 stars
Rog ally
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product does the trick for portable gaming and picking up was super easy
I would recommend this to a friend - Cons mentioned:Battery life
Rated 4 out of 5 stars
Gaming around your home in 2hrs.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good handheld to play game around your home. It's can play almost games at 60 fps, but weak battery. Average 2 hours.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Excellent service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product it is exactly how it is described. It is an excellent product.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Best PC Handheld
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent handheld device! Play X Box Cloud gaming on it. Non-stop gaming on Call of Duty Black Ops 6.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Lights.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was nervous after seeing all of the complaints about bugs, but after using it for nearly a month now, I can say that this device is phenomenal. As someone who owns a Steam Deck I can say that this is a much better device. Also the lights around the thumb sticks are really cool.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
Little bit lag at first
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have noticed while playing AAA games like cyberpunk, starfiled it lags at first 2 mins and catchs up and then runs smoothly other than that it takes some time to get used to…!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Dream
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly, am able to play the games I love conveniently on the go. Loads fast, no lagging, great system
I would recommend this to a friend - Pros mentioned:Portability
Rated 4 out of 5 stars
Rog Ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rog Ally is a portable computer for playing games. The bad part is that you need to open the console to change the memory card. If you want to upgrade. This is very archaic!
I would recommend this to a friend Rated 3 out of 5 stars
It's okay.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay to be honest, I didn't have mine long (I'm also just not a huge handheld person) but with it having Windows as its OS it can feel bogged down sometimes due to the bloat software windows has. if anything, seriously just get the Steam Deck
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jayden,
Thank you for sharing your experience with the ROG Ally. We understand that you no longer have the device and regret that it did not fully meet your expectations, particularly with the performance concerns related to Windows. We apologize for any inconvenience this may have caused. Your feedback is important to us and will be passed to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0623" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Pretty much everything I wanted in a portable PC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful clear display, and responsive controls. Works wonderfully with a variety of storefronts, I've used Steam, Epic, and GOG so far. My only complaint is short battery life, about 60-90 minutes per charge, depending on setting.
I would recommend this to a friend


















