Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Game compatibility
Good for mobile
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely has the power to play most of your games mobile. The constant updates and small bugs may turn some away from ease if use. If you are wanting a console type of experience, look elsewhere.
No, I would not recommend this to a friend - Pros mentioned:Overall performance
A very good starter pc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works amazing I brought a dock with it from bestbuy and now I can play pc games. I play valorant on max settings 500+ fps,Fortnite maxed 120, and other games got around 120+
I would recommend this to a friend - Pros mentioned:Overall performance
Perfect handheld system!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product. I am able to play pc games through steam/epic/origin/etc and I am also able to play Xbox through Xbox game pass and PlayStation through cloud play. This handheld handles it all!
I would recommend this to a friend - Pros mentioned:Overall performance
Worth getting.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Sometimes it's a bit slow even plugged in on turbo mode. But overall it's a good system. It's like a little handheld pc. Just add a manual fan curve to keep it running cooler. Worth getting.
I would recommend this to a friend Rog ally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this gaming device, so easy to use. And my son loves playing on it as well!
I would recommend this to a friend- Pros mentioned:Overall performance
Awesome handheld pc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As someone who has been playing on consoles for a very long time, this was a great step into pc gaming. I got an open box-excellent and there have been no issues with it in case anyone was wondering. Worth the savings.
I would recommend this to a friend - Cons mentioned:Battery life, Sd card reader
Another half baked windows handheld.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yet another half-baked windows handheld from a company notorious for dropping support at a drop of a hat. The SD card slot is still broken, the analog sticks still don't feel great the battery life outside of cloud gaming or playing old roms or very light indie games is non-existent if you wanted this to be your handheld gamepass machine be prepared to play plugged in like you did with the Game Gear back in the 90s.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to investigate further the problem or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018122-0182" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1051166
- Pros mentioned:Overall performance
Perfect for carrying
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great, functioning well recommend buying extra storage
I would recommend this to a friend - Pros mentioned:Overall performance
Great device, should be better with updates.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a 512 steam deck and love the performance. I have had other windows handhelds in the past, and the fluidity of the this one is miles ahead. I can now play my ubisoft games and download game pass games.
I would recommend this to a friend - Pros mentioned:Screen quality
totally recommend for gamers
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my boyfriend is a gaming nerd and a collector. he wanted one so i got him one for our one year anniversary :) he loves it!! says the screen is nice and big. the fans are good. and the led lights are cool
I would recommend this to a friend - Pros mentioned:Overall performance
It's great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So fire, no longer do I have to suffer trying to game on a mac yipeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
No, I would not recommend this to a friend - Cons mentioned:Battery life
Fun handheld, not for the weak
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a pc that’s able to be used in handheld mode. It not a plug and play and you do have to adjust settings but when you get the hang of it, it truly is fun. Battery life is expected to be short, like a laptop or anything else. It’s fun and worth if you’re on the go
I would recommend this to a friend - Pros mentioned:Overall performance
Great device, with software flaws
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Device, much better than the Steam Deck in my opinion. only thing holding it back from 5 stars is Asus's lack of support so far, We've only seen one bios update and it actually made performance worse.
I would recommend this to a friend - Pros mentioned:Portability
Great portable PC option
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some pc knowledge is required for optimal set up. Other than that, yhis is a great portable pc option.
I would recommend this to a friend - Pros mentioned:Overall performance
Great but needs work!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for what it is, definitely tweaks and bugs that can be worked out. Could never get my bios to update correctly through MyAsus app.
I would recommend this to a friend - Pros mentioned:Overall performance
Rog Ally Extreme Processor.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Specially if you can mess with the setting it'll run even better.
I would recommend this to a friend - Cons mentioned:Battery life
Decent Enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful handheld, but I would rather just play on a monitor because of the screen size. Also, the battery life is not very good. Useful for gaming on the go.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dexter G,
Thank you for sharing your comments regarding the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0586" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
- Pros mentioned:Screen qualityCons mentioned:Software
It was ok, but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controls were not comfortable in my hands. Software was buggy and hard to navigate. Great screen and seemed very fast. In the end I returned it to the store.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chris,
It is really unfortunate to hear about your disappointment with the ROG Ally. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. Please accept our humble apologies for the inconvenience caused. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0115" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Top Tier Portable Gaming Device
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this device. Granted it can’t play super new AAA titles in max graphics but gets the job done when on the road. It’s windows based so any game from any launcher will run from this without any additional modification.
I would recommend this to a friend - Pros mentioned:Overall performance
Great for Tech Savvy Individuals
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think this device has a lot of potential if the user experience is improved by the windows 11 handheld OS roll out. I enjoy playing xbox cloud games on this device and look forward to using it on vacation.
I would recommend this to a friend