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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9063 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 223 Showing 4,441-4,460 of 9,063 reviews
  • Rated 5 out of 5 stars

    Great gift for a gamer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband just got into PC gaming, and he got this as a wedding present. He has not left the game alone for lomger than a few hours since we got it not including sleep.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    G

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best windows 11 and Xbox on is really perfect

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    You need this in your life

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best portable gaming device EVERRRR!! I highly recommend this as a gift for any gamer in your life

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Amazing handheld.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its got a 1080p VRR screen and it has the Z1 Extreme APU. It does whatever you want, you want AAA games? Change it to 720p or use the 900p mod thats looks just like 1080p but can run games faster. Ive had it since release and i love it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Not a steam deck

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But for all you tinkerers this is pretty fun. You can jame a 2280 SSD into it. Not sure on the thermals but with a little cutting it fits. It is buggy out of the box so I wouldn’t recommend it to everyone, but I have personally enjoyed playing with it

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    Great Performance, significant issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being aware of the SD Card issue I was cautious with the fan curves and keeping an eye on temperatures. I played in the high 60s low 70s deg with aggressive fan curves. Still it cooked my SD card. Granted I can just upgrade the NVME, ignore the sd card port and move on. Acceptable if this was some cheap device, which is not. Is a pricey handheld with significant flaws and to my knowledge this has not been officially resolved. Unfortunate as I truly enjoy using the Ally.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We sincerely apologize for the SD Card reader issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.

      To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0294" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1051166 Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ally rog

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent hand held PC love it. Game play is good no freezing or slowing down loads fadt and easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 4 out of 5 stars

    My experience

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device handles a lot of games well cyberpunk Star Wars Jedi survivor even dead island 2

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing and fun unit. I find the tinkering and setting up aspect more fun than actually playing games. I've had zero issues with my Ally outside of things dealing with software updates. If you're reading reviews on the Ally, just get it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    First handheld

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    And it is a blast... Plays everything i throw at it... If you know windows and are comfortable with that operating system, this is your handheld... If Windows is a big confusing thing to you, a stream deck may be a better choice and more console like...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better then SteamDeck!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a steamdeck prior to purchasing the Ally. I really enjoyed my steamdeck, but i decided to try this out and fell in love. I was easily able to access my xbox and ps account without issue. All in all this is a fantastic handheld device!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got it 3 days before it cameout somehow, amazing!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for emulation and diablo 4 in bed. Does exactly what it supposed to do. Yeah windows is a little janky to set up, but jf you play pc long enough you will get used to it real quick. Unlimited potential with external graphics card. Simply in love

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Versatile Gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great power in a small package. I’ve been playing Starfield on it with no issues. Connects easily with Bluetooth to Apple AirPods. Im thinking about using it for Rosetta Stone when traveling. It is a PC after all.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best purchase to date over steam deck

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my ROG ALLY. I was a day one purchase, followed all the instructions via YouTube reviewers and never had an issue. I use this on the go and at home when the kids are watching the TV. Used with external monitor. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    For the price it worked well

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well, only downside was the X released 2 weeks after so I immediately returned it for the X

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Does well enough

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a few problems with it continuously turning off at first but my husband was able to fix it. Otherwise it runs well

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great Device if you're Willing To Put In The Work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing! Takes some time to change some settings and learning how to use it, but it's amazing once you get the hang of it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is what every man needs. You can watch movie's, sports or play games. I would recommend this to anyone who wants the PC games or Xbox without a PC price. Its very comfortable in your hands and full touchscreen support as well as bluetooth K&M support you can even use your XB or PS5 controller with it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld!! Was looking for a windows based handheld gaming console.. love the way it feels, easy to hold. The only draw back is the battery life. If you plan on playing for long periods make sure your plugged into an outlet or external battery.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, nice addition to my gaming collection I use it as an emulator: perfect for that

    I would recommend this to a friend