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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9062 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 229 Showing 4,561-4,580 of 9,062 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Its pretty neat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this thing is amazing! But you do have to tweak a few things for certain games to run well but overall its great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great for mobile gaming!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very nice to have, it is new and unique so if you cam handle pcs then this will be great for you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Game concle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband love his game he won’t put it down , that all he play with

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome device!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product. Best buy is such an amazing place to fet the latest technology.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Incredible System

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ThexAlly is so much fun you wont be disappointed. Its amazing how much they packed in to a handheld. Only downside is somewhat short battery life depending on what youre playing. On turbo mode an hour goes by very quickly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but a first gen device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly I love this thing but it is a first gen device with all the bugs that entails. I returned it and will be revisiting this in a year or two after theyve refined the product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best handheld I have had yet.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Asus Rog Ally is everything ai expected and more. I am able to play all the games that I want now without restriction. The system itself is responsive and provides a quality gaming experience.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Versatile product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to take around and pull out if I want to game or connect to my desktop dock for work.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best handheld on the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG ALLY is absolutely amazing. Love this device. It has its issues but it is definitely a nice alternative to the steam deck and other handhelds especially at this price point. Definitely would recommend if your into the handhelds.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Favorite gaming handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent device, the only complaint I truly have is battery life and even that isn't an issue as it can be played on a dock and connected to a monitor.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Great system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am loving this device. My only gripe is that using the SD card slot is out of the question and installing a new SSD can be finicky

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent handheld experience whether playing games locally installed or using remote play with my Series X. Screen looks great and it’s very comfortable to hold and play for extended periods of time.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Pretty Good But

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good portable pc the only issues is that the battery life is terrible, and the analog stick arent the most comfortable or accurate.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 1 out of 5 stars

    ROG Ally: I wish it was a finished product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s unfortunate I have to give the Ally One Star because I was looking forward to it so much. They hyped it up beyond belief and honestly it was a blast while it worked for a week. If you want to have a handheld device with the standard 512gb of storage and run AAA games or emulators, you may have to offload and load a few games at a time but this will do it for you. It was great while it worked. It was a real shame when I took all the time setting up my emulators, even bought a very expensive 1tb SD card, and then after a few days of playing, the Ally fried my SD card and everything on it. Completely FUBAR. Not only that but Asus support was no help and told me I am SOL on the SD card despite them admitting the Ally has thermal issues doing this to a majority of users. This isn’t just my unit, EVERY ROG ALLY DOES THIS. If you play a game off your SD card and use a higher Watt power profile, it will destroy your SD card. So now what, I am out the 100$+ on my SD card, and Asus will RMA my device but it’s still not going to fix the failure every device has. Such a bummer because I was truly looking forward to using the Ally but I might as well return it and get a Steam Deck which I know works. And the customer support of Steam is actually helpful. Don’t get me wrong, it’s a cool device and I was willing to look passed all the software glitches and imperfections but Asus may want to cut their QA department after this one because they didn’t test the Ally well. They relied on paying YouTubers to test and review it for them, who obviously missed some key issues. My advice if you’re keeping the Ally, get a 2TB m.2 to upgrade because Asus completely neglected the SD slot and there is nothing they do to fix it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JRussell,

      It is really unfortunate to hear that your SD card got damaged after you used it with the ROG Ally. This is definitely not the kind of experience we want any of our customers to have with our products. We recommend following through with the RMA to get the issue resolved. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0059" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fun and productive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome piece of tech for both games and productivity. With windows 11 as the os it is capable of running the programs I need to do remote work and with the integrated controls it plays well too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great Handheld For Gaming -

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still have my steam deck- first game on the Rog Ally - MW2 - ran at 90-100 fps 1080p Turbo mode. Setup is not that bad- relax people.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good Concept… Needed some more work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good concept, I liked it till the left joystick wasn’t working properly. Then comes the updates like Microsoft updates and driver updates were so many in the time I had it. Plus I feel like it had to be perfected a bit more. And then comes the external GPU that is proprietary which is such an apple move, they could have just given an egpu option without the astronomical price. The battery life is not that great. As I said it’s a great concept but needs to be perfected. Might be better on the 2nd or 3rd gen.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Kratosbuy,

      It is really unfortunate to hear about your disappointment with the ROG Ally. This is not the kind of experience we want our customers to have with any ASUS product. We understand how frustrating it must be to experience a product not performing as expected and we would like to make it right. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0088" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      ​Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a nice portable gaming console.I definitely recommend this item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gamepass goodness

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have patience with config and profile testing. Try not to touch screen while playing. Stick grips help. Hardware case with stand is a must. If you want a portable xbox this is perfect

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Game changer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last handheld console was the PSP and I thought maybe handhelds are a thing of the past, until I got this bad boy. I did not realise what I was missing out on. I travel a lot, and let me tell you this has been a game changer for me.

    I would recommend this to a friend