Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- |
- SKU:
- 6542964
Customer reviews
Rating 4.4 out of 5 stars with 9063 reviews
(9,063 customer reviews)Rating by feature
- Performance4.6
Rating 4.6 out of 5 stars
- Storage Capacity4.0
Rating 4.0 out of 5 stars
- Controller4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Works great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of issue surrounds ally since it came out but mine works flawlessly! People should remember that this is a mini pc so a litle bit of tinkering is needed. Would highly recommend for someone who likes gaming on the go
I would recommend this to a friend Rated 5 out of 5 stars
Read the instructions.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a champ. Bought a docking station and the Ally feels faster than my desktop. On the advice side: Spend the time to learn all the hot keys. Can be a little frustrating if you are just using the touch screen.
I would recommend this to a friend- Pros mentioned:Screen quality
Rated 5 out of 5 stars
Beautiful and flawed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The asus rog ally is absolutely beautiful but it isnt perfect. It has windows which is fine and the battery is fine just like the steamdeck but the screen is absolutely gorgeous and if you like windows this is for you!
I would recommend this to a friend Rated 5 out of 5 stars
This ASUS ROCKS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best portable handheld on the market at the current time the games are bright and vivid look amazing in handheld and look stunning on dock mode to the tv its a portable pc with taking on the go
I would recommend this to a friend- Pros mentioned:Portability
Rated 5 out of 5 stars
Nice for the hand held collection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grew up with handheld devices like Nintendo and Sony. Glad to be able to play AAA games while on the go. Cant wait for the library of playable games to grow.
I would recommend this to a friend - Pros mentioned:Portability
Rated 5 out of 5 stars
Excellent handheld
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For what i got its great. Wont be a daily driver, but perfect for my older games on the go.
I would recommend this to a friend Rated 5 out of 5 stars
Rog a Ally:Beast of a machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming form a guy who owns a ps5 and xbox series x..i was a lottle nervous about getting this machine and more since has windows 11 i know basics about computers but not much buy i decided to pick it up and at first takes a little bit of tike to getvused to it and espacially since is of conputer...dint take me much long amd doing research on how to use it got the hang of it....let me tell inwas blown away on how good this is graohics are amazing and its really comfortable, i have big hands.....overall u need sometime ti get used to it once u do its juts amazing machine....sure theres issues with it but what doesnt hage issues at launch over time with the right updates im sure this will het better and better...give it a shot u will not be dissapointed.
I would recommend this to a friend- Cons mentioned:Sd card reader
Rated 2 out of 5 stars
Great possibilities but falling short on quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For 14 days i have really enjoyed my ALLY. If you can get past all of the windows updates and overall lack of accessories available this is great. It plays all the games i normally play and plays them well. But ASUS needs to step up on much needed updates to fix some issues. Especially issues with the SD card reader. Day 15 my sd card stopped working and i figured it failed. I installed another SD card, brand new 512g and it saw it for a second and then was gone. Neither of my cards are visible on other machines.... dead as can be. I figured after 14 days of no issues since i had a sd installed on day one that i wouldn't have issues but nope! Killed 2. Took my Ally back to best buy for extended Geek squad warranty and lets just say this is a joke too. I will be without my Ally for 2 to 3 weeks as they will not exchange after 14 days unless you purchase the 179 dollar warranty. So good thing you get3 months of game pass because chances are you will lose a whole month to returning for a replacement. Oh and there is no guarantee the replacement will not be a card killer either. Really disappointed in spending 700 bucks to have it have issues in under a month. By the way ASUS is aware but seem to not really give a hoot at this point as they state they havent had this issue on their test samples. As the internet is lighting up with the sd reader issue i find it hard to swallow they havent had this issue. At this point kind of wish i could return.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mercdoc,
We are sorry to hear about the poor experience you've been having with your ROG Ally. This is definitely not the norm and is not the type of quality to expect from ASUS products. Regarding the SD card issue, we would recommend that you return the ROG Ally directly to ASUS through an RMA after providing the following information:
1. SD card brand and model
2. SD card capacity
3. SD card is first time use?
4. SD card worked on other devices after failing on the Ally?
5. Thermal profile usually used > Silent / performance / turbo / manual
If manual, please provide us with the fan curve.
6. How much storage capacity has been used on the SD card
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0035" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Rated 2 out of 5 stars
Fun but issues.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is very complex to set up. For gaming use at first. Rune slow but once you configure it, it becomes a more enjoyable experience. But I’ve had the SD port break on me twice now and it’s very annoying. Take that into consideration before buying.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jmac,
Thank you for sharing your feedback on the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. Based on the issues described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off the device during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 339
12.13 MB
2024/07/10
If you already have the latest BIOS version installed, please get in touch with our support team at https://www.asus.com/us/support/CallUs to further investigate the problems or assist with repairing the device.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0275" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Omg, this console is really amazing, the grafics are really good, no frozen game, is super fast, we can play whatever that we want, Diablo, call of duty, fifa, all that you want… you really need buy it if you are a gamer..
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
Great Steamdeck competitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great performance and excellent feel. There are some issues with sd cards overheating. A new bios update was just released, but not before it cooked my 512gb card
I would recommend this to a friend - Cons mentioned:Battery life
Rated 5 out of 5 stars
ROG Awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Chose this over steam deck. Battery could be better, but it’s an amazing piece of hardware tbh. After getting emulation, ps cloud gaming, remote play, steam and Xbox gaming all setup, this is an absolute beast.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Yuuuuuuup
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top notch dawg. Not a cumplaint in my opinion. Poped my pC cherry
I would recommend this to a friend - Pros mentioned:Portability
Rated 5 out of 5 stars
Best hand held console for a while
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a big fan of PSP growing up. Sad they stopped making it. This by far highly recommended for people on the go. Very powerful. It runs at windows 11. You can pretty much play anything on steam, blizzard and fornite!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Its a fun experience!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No device is perfect. If you have the patience to deal with the windows OS you will be able to get more out of the device. I run it at 18W and a different fan curve when handheld. Performance is pretty stable.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Best investment
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, worth every penny. Will definitely recommend this to my friends.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great handheld
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's perfect for retrogaming. It can play all the systems perfectly. I find myself using this instead of my actual pc to play current pc games also.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Steam deck killer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own a steam deck and i prefer the rog. It runs must games at 60 fps while deck struggles for 30 fps. Downloaded hogwarts legacy and it runs at a smooth 60 fps. Great handheld.
I would recommend this to a friend Rated 5 out of 5 stars
Compact gaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good. Worth the money. Compact and easy to bring.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Portable gaming beast!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to use in place of my gaming laptop, since I would now have my work laptop as well. Great replacement, loads my games up effortlessly. I will be expanding the internal memory, definitely a great purchase.
I would recommend this to a friend


















