Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9063 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 9,063 reviews
  • Rated 5 out of 5 stars

    For Bed and traveling!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this handheld is great for its size. It’s kinda hard switching from a beast computer to a handheld from time to time cause the graphics and gameplay but I’m sure sooner or later these will be come beasts in the future. Other than that I think this is perfect if you want to lay on the bed and chill or for traveling.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 2 out of 5 stars

    Not worth it

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is not what I expected it to be, definitely not worth the money, overheats quickly, has a lack of adaptability in most cases and like once mentioned in other reviews batter life is not great at all. I was looking for a device that lasted a decent amount of time and could handle the games I play on a regular PC. I was wrong for getting this, definitely would not recommend to a friend.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Thomas C,

      We sincerely apologize for the overheating and battery issues you're experiencing with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. Based on the issues described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.

      https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
      BIOS Update for Windows
      Version 341
      12.19 MB
      2024/09/12

      If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0282" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1008276/ Asus

  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Mobile Masterpiece

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect option for mobile gaming. The screen is pristine and if you like working with Windows then this will be easy for you. You can customize the settings of each game to make sure that it runs smoothly. Do yourself a favor and upgrade the storage and get a good battery pack if your not going to be plugged in so the time. Well worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love the ROG Ally uwu

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this console/computer handheld. I've used it for everything from gaming to high end emulation to simply reading library ebooks. It is an incredible piece of tech, capable of being hardmodded, and despite the many hours of troubleshooting I've sunk into it/the OS, I can say I wouldn't have it any other way!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Handheld, Dont listen to the haters

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a learning curve if you haven’t ever PC gamed before and even if you did especially if you havent ever handheld pc gamed before, there is a learning curve. Dont whine, just google search your issue and a solution will come. Windows is hard to wrap around but with due time you will master it. Getting the device from Best buy was my only issue. Definitely better than my steam deck running windows thats for sure!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Yes i love my ally

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having both steam deck and ally ... i am satisfied with both.... i think the ally performs a little better when it comes to triple AAA games .... my small tiny dislike abut the ally is the analog sticks are a tiny bit to sensitive for me but i got use to it ...

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    I am returning to gaming again

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great PC Console. Battery is very good. Compatible with all Game Clients (I have installed GOG, Steam, Epic, EA, Xbox and Uplay). So far I have zero compliants.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's so amazing for the price and so much power in such a compact form factor

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this mobile pc. Works great and while I can’t confirm I feel like it tops steamdeck

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommended

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is so fantastic and I love it to play Palworld and it similar in my PC gaming. It is my first time ever using! I recommend you purchase it! Easy travels and carry everywhere!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great Purchases very happy with it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this device! Theres been a lot of times that I wanted to take my PC games on the go! I bought the ROG dock also so that I could plug it up to a monitor when I wanted to game by my wife in the living room, couldnt do that with my desktop pc. Make sure to do all the updates once you get it. It does take a min to get everything set up. But it runs windows so its like having a portable computer.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Asus Rog Ally is a Beast!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this device. This has replaced the use of my Steam Deck on a regular basis. The screen is nice and sharp, the controls are super responsive, and the wifi signal is waaaaay better than the SD. If you pair this device with Geforce Now for streaming, you really can't go wrong (just as long as you have a great internet connection). I've even been using it to play my PS5. 10/10 would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    CoD powerhouse

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great because I can COD unlike the steam deck. Wish battery was a bit better though

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Rog ally

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming handheld great performance and gorgeous screen

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Best PC Handheld For The $$$!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really a beast of a handheld! and at that price, there's no other competitors. There are bugs but similar to the steam deck when it was released, issues will be patched and optimization will further enhance gameplay and battery life

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Love PC gaming on the go

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love being able to take my PC gaming on long international flights, but I've found myself using it more than expected when home too. Despite Windows 11 being less than ideal for a touchscreen interface, it hasn't held me back.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Would buy again

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it everyday and I can play high end games on the go. I love it, I bring it almost everywhere with me. It runs my games surprisingly well also. One complaint is that I put a 1tb micro ss card to store games on, but after a week the rog ally ended up frying my sd card. But other than that it works awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best gaming handheld.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have every handheld out there and the Z1 Ally is where it's at. The Lenovo is a close 2nd. Either one you go with you will be happy with. Don't forget to grab a 1tb or a 2tb WD SSD. It's Windows so expect updates out of gate. Also make sure to grab a Jsaux or Skull & Co GripCase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refurbished ROG Ally

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with this product. I bought mine refurbished, and it still looks great, and performs well. Strongly recommend if you’re looking for a handheld gaming system. I haven’t had any issues with it, but I would suggest getting peripherals and additional storage as it improves the overall gaming experience.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome Handheld PC and Gaming Console

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing device. Whether it's recent games or retro it runs well and feels comfortable. Hook it tp a monitor and with my BT mouse and keyboard, it works well with Visual Studio and Spyder for development purposes. Only complaint is 512GB fills fast. Already upgraded it to a 2TB SSD and much happier.

    I would recommend this to a friend