Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Sd card reader
Rog ally z1
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a great device come witg 500gb got it for my son everything is good e ep that sometimes dows t read the sd car had to restart it and will work again i try 3 difenet one while reading online looks.like an actual.issue with the device the sd car gets burn and stops.working no sure if bestbuy aware of theis buth before tou buy i think will be good that they lets us know cause i also read the reviews on myasus even do is a problem that a lot of people have seems.like they dont take.responsability
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Elvis,
Thank you for your comment.
We certainly understand your disappointment with the ROG Ally and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, and are built to last. ASUS provides warranty coverage for the product. We recommend you send the device in for service to determine if the card reader is faulty so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Battery life, Heat dissipation
Ehh wait for the new one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plays some things well, others not so much. If i wanted 30 fps id play my switch.. also gets pretty hot and only has a battery life of 90 minutes
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Timothy,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 336
12.05 MB
2024/01/09
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0224" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
- Pros mentioned:Screen quality
Better than steam deck
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is awesome! Better than steam deck. Love the screen.
I would recommend this to a friend - Pros mentioned:Overall performance
ROG ally
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product one of a kind Easy and convient
I would recommend this to a friend - Pros mentioned:Game compatibility
Easy to play games
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS ROG All 7 makes it easy to play the games I like with buying an expensive PC.
I would recommend this to a friend - Pros mentioned:Overall performance
Awesome with bugs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's still kinks to work out but it's been fun to play with and retro game on too!
I would recommend this to a friend - Pros mentioned:Overall performance
Awesome console
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a very good console I love it and no lagging either.
I would recommend this to a friend - Pros mentioned:Overall performance
Just get it, you won't regret it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceeded all my expectations. Who could be upset with Baldur's Gate on the go?
I would recommend this to a friend Fast Shipping and good conditions items
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast Shipping and good conditions items all the time.
I would recommend this to a friend- Pros mentioned:Overall performance
The best handheld out there.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing, plays everything. Loved my steam deck, but this blows it out of the water.
I would recommend this to a friend - Cons mentioned:Battery life, Heat dissipation
Needs improvement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice in a computer kind of way, but it gets way too hot in a short space of time Plus the battery doesn't last long.. 25 to 30 minutes
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Orane E,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. Based on the issues described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 337
12.12 MB
2023/03/05
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0239" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
- Pros mentioned:Overall performance
wow!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very satisfied i am beyond impressed on what this thing can do.
I would recommend this to a friend - Pros mentioned:Overall performance
Great machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, as fast as a computer, and the games are great!
I would recommend this to a friend Best handheld computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can run every game you can think of.the controller on the system is great.
I would recommend this to a friend- Pros mentioned:Overall performance
Works like it is supposed to
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no complaints and have not had any of the issues people have reported
I would recommend this to a friend - Pros mentioned:Overall performance
Good handheld pc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it great way to have pc game in the palm of your hands.
I would recommend this to a friend - Pros mentioned:Overall performance
Buy This!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this machine! I have not been able to put it down since I got it.
I would recommend this to a friend - Pros mentioned:Overall performance
Good choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase, I’m glad I chose this item. I’m throughly happy with it.
I would recommend this to a friend - Pros mentioned:Screen quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is very well made and I was happy to find it in stock at best buy.
I would recommend this to a friend - Pros mentioned:Overall performance
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way better than previous handhelds I’ve had I love this thing still learning
I would recommend this to a friend