Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! So happy there is a system that can play just about anything
I would recommend this to a friend - Pros mentioned:Portability
Great product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fire. A way to play ps5 and Xbox on the go smooth.
I would recommend this to a friend Ally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the system and software to run all my games. This is worth 700 dollars.
I would recommend this to a friend- Pros mentioned:Overall performance
Great Handheld Pc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thing great birthday present for myself.
I would recommend this to a friend - Pros mentioned:Overall performance
An excellent laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent laptop It runs most of the games efficiently, with good quality
I would recommend this to a friend - Pros mentioned:Overall performance
Best handheld gaming device
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is amazing i love this product. Definitely recommend.
I would recommend this to a friend I love mine!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it!! It’s comfortable to hold for long periods, I can access multiple gaming libraries that I use the most such as steam and game pass. I’ve purchased the “dock” separately to play some games on my TV and that works nicely too. I sold my steam deck for this and I have no regrets :)
I would recommend this to a friend- Pros mentioned:Overall performance
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the device it plays all the games like league of legends
I would recommend this to a friend - Pros mentioned:Overall performance
The best gaming handheld!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device! Delivers as promised. No issues at all
I would recommend this to a friend Not great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device if plugged in otherwise terrible performance while using battery. Doesn’t last and doesn’t run high performance when on battery.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pete D,
We sincerely apologize for the performance issues you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off the device during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 337
12.12 MB
2024/03/05
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0490" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
- Pros mentioned:Overall performance
A+
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent experience so far. Asus has been keeping up with the updates.
I would recommend this to a friend - Pros mentioned:Overall performance
Rog ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome device. Really worth giving a try if you like handheld devices.
I would recommend this to a friend - Pros mentioned:Overall performance
Love this thing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That is the coolest thing I’ve ever purchased. It works amazingly well!!
I would recommend this to a friend - Pros mentioned:Portability
On the go gaming top tier.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love to is thing. A mini pc/ cloud gaming machine.
I would recommend this to a friend Handheld beast!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its very compact and a major powerhouse for games.
I would recommend this to a friend- Pros mentioned:Overall performance
Simple
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Play everything I want, easy to use, looks good 10/10
I would recommend this to a friend - Cons mentioned:Battery life
Computer in your pocket
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great machine. Only thing wrong with it is the battery life
I would recommend this to a friend Best purchase yet!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very convenient to have the power of a pc at your fingertips!
I would recommend this to a friend- Pros mentioned:Overall performance
ROG ALLY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice gaming handheld, runs almost every game that exist right now
I would recommend this to a friend - Pros mentioned:Overall performance
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product! If you are pc savvy, this is the perfect product for you
I would recommend this to a friend