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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.4 out of 5 stars with 9060 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 365 Showing 7,281-7,300 of 9,060 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    ROG Ally Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems so far. Perfect portable gaming gadget.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system but horrible experience with the store literally sold me a returned one that wasn’t even in the box it was wood in the box with the plastic wrap sealed I literally had to argue with management because they try to say I was the one doing the funny stuff

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best windows 11 experience ever!! Games run smoothly

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    Good machine, Bad memory

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine itself was good but with the SD card issues and it being discovered outside of the 90 days i was really upset.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Travis K,

      We sincerely apologize for the SD Card issue you've faced with the ROG Ally and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.

      To further investigate the SD Card issue you're experiencing or obtain assistance with getting the ROG Ally repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0479" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it it the best handheld pc yet would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good.................................................

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best window pc handheld gaming system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best windows pc handheld gaming system this year

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Super nice sexy time.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice. Super amazing playing Diablo 4 in my bed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gr8888

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically a computer!!! Basically a gaming system !!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beast of a machine! The battery is my only complaint

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    awesome product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great. if you are good with windows pc gaming

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was my first time using it. So nice and enjoy it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super easy to use can run most games pretty easily.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Mobile

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for mobile PC use! Now I can ame on the road

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    No regrets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has replaced my all my consoles and handhelds.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability, Weight
    Cons mentioned:
    Battery life, Heat dissipation
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good On-the-Go Gaming Device Especially with Power

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Opening: Box design is compact and inserts make for a form-fitting puzzle of protection. Plastic wrap around device is odd and weird to remove. Watch for it getting stuck on thumb sticks when attempting to remove. Design: Symmetric mostly rectangular shape. Macro buttons on back where fingers naturally rest. Thumb sticks and buttons/d-pad ergonomically placed. Power button/fingerprint in odd location. White device color terrible choice. Touchscreen but lack of stylus device. Device has a decent weight to it; not too heavy that it’ll cause strain or fatigue, not too light that it feels flimsy. General ergonomics decent but not great for those with hand issues like arthritis or carpal tunnel for longer sessions. Initial startup: Slow startup, couple minutes to get to be able to start setting up. Updates automatically, blocks you from being able to choose updates, which was required for startup. Initial setup took hours to complete, and trying to follow the update doc sent along with the device didn’t work properly as the device kept choosing its own updates to make and when to make them. The device calls itself a handheld computer, but doesn’t want to give you the manual control a computer does. Usage: Battery life isn’t spectacular; roughly 2 hours of play time, so maybe it’ll work for a road trip to grandma’s, but it would run out in the terminal before even getting on a plane. Power brick gets hot to the touch if gaming while charging. Device does not default to game pad mode, which it really should as a handheld gaming device. Device goes to sleep in the middle of cutscenes; when something is running it should know to override standard power settings. No screen stutter or freeze when a lot is happening; a lot of power and stability for a handheld running heavy games. Colors, sounds, and motion are smooth and crisp, very high definition. Very generous amount of memory for a handheld device. Has more RAM than many standard computers/laptops. Decent customization options for the LEDs under the joysticks. Overall: Despite its flaws, it’s still very good for on-the-go and/or relaxed gaming. As essentially a computer, also functions well for video streaming. Device also has options for docking station and external monitor usage, but as these peripherals were not provided, those functions are not included in this review. Integration of Steam, Game Pass, etc. mean you can take some time away from your desk or home and still keep up to date on your gaming, especially those that save progress server side.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice system loving it having playing madden 23 great.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Super

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is amazing nice very well made and worth every penny

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Great product

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for use in gaming needs to use! Aaaaa

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Buy it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing! Sold my steam deck for this.

    I would recommend this to a friend