Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Love my Ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best handheld system out today. So glad i got it!!
I would recommend this to a friend - Pros mentioned:Screen quality
Amazing product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an mazing device and the screen is awesome!
I would recommend this to a friend Impressive for a portable gaming PC.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming handled that is daily thanks to it supporting Steam, Epic, EA, GoG and the Xbox stores.
I would recommend this to a friendCustomer Service & Product Quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I picked this product up at curbside service and employee professionalism and service is on point! The product itself was not damaged or anything wrong with it and as I am very happy with the customer service and product quality at best buy! Would recommend to anyone!
I would recommend this to a friendTop Handheld Gaming Console Today!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very powerful gaming handheld. Ergonomics are great, stays cool to the touch even when gaming for extended periods of time. More graphics power than SteamDeck or similar handheld consoles. Glad the internal storage can be upgraded up to 2TB to fit all your games!
I would recommend this to a friend- Pros mentioned:Portability
ROG ally
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this gaming handheld it great for on the go
I would recommend this to a friend - Pros mentioned:Overall performance
Great windows Handheld
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Love this Handheld. Works great with windows 11.
I would recommend this to a friend - Pros mentioned:Overall performance
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This console is the best in the world I very happy
I would recommend this to a friend - Pros mentioned:Overall performance
The best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.La mejor inversión que pude hacer la recomiendo…..
I would recommend this to a friend - Pros mentioned:Overall performance
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great i love it. Runs nice, no problems. Yeeyee :|
I would recommend this to a friend - Pros mentioned:Overall performance
Best Handheld
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best pc handheld, blew my steam deck out the water!
I would recommend this to a friend - Pros mentioned:Screen qualityCons mentioned:Battery life
Lasted one day
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As the title states it lasted me one day before the right stick started poping and grinding and making clicking noises. It also froze up lagged quite a bit along with the horrible battery life ill never buy another one of these again was offered an exchange but decided to but a steamdeck much better bulf quality and way better battery life.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers receive the best products and services. We will forward your feedback to our Product team for review. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0303" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
This was my last Asus device ever.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was torn between the Steam Deck and this one, but for the price, you get “better specs” and it’s “Asus!” I bought it when I was about to become a father, hoping I could sneak in some gaming time while watching the baby. Never happened. Barely touched it for months. Then I added a microSD card—dead in 10 minutes. Tried another—same thing. Googled it, and sure enough, Asus placed a CPU heat pipe directly over the SD card slot, essentially cooking every card. They offered a “free repair,” but Reddit posts showed that after waiting a month, all they did was slap some aluminum tape between the pipe and the slot. The cards still burned, just lasted an extra five minutes. I hardly used it until one day I installed Stellar Blade. Finally thought I found a use for it since I love that game. Played 20 minutes, turned it off. Next day: random colored pixels on screen, forced shutdown, and it never booted again. Only the Asus logo. No BIOS, no OS. Asus support said, “Send it to a repair shop since your warranty expired… four days ago.”
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Natu,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if you are experiencing issues with the SD card reader on this ROG Ally. We are fully aware of this issue with the SD card reader and it has been long resolved.
We recommend you send the product in for service so this issue with the SD card reader may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
This thing is amazing.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally had the Steam Deck, but after leaving the store and seeing this I knew I had to have it. After a month I still have no regrets and love the flexibility of this thing. I’m able to play emulators and just random games I’ve downloaded from the internet.
I would recommend this to a friendBroken joystick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunatly i didn not get to use this since the joystick came broken out of the box.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GarrettK,
We are sorry to hear that your ROG Ally arrived with a broken joystick out of the box, and we sincerely apologize for the inconvenience this has caused.
If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you're unable to resolve the issue through the retailer, our support team will be glad to provide further assistance.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0306" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Just Shy of the Best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ALMOST BETTER than the Steam Deck, but its OS (Windows) holds it back. If it came with SteamOS, it would be the best handheld on the market.
I would recommend this to a friend- Cons mentioned:Battery life, Heat dissipation
Cool but needs improvement
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall very cool but battery life was horrible and the product gets very hot very fast.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thomas V,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. Based on the issues described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your device during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 337
12.12 MB
2024/03/05
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0245" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
Portable Fun
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my eyes are not as good at seeing small font as when I was younger. only 1 USB-C port, unless you connect a USB-C HUB to use a mouse and keyboard. I have also added XReal Glasses to assist with my reading.
I would recommend this to a friendThis thing is a hand held beast
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it for older games like Fallout and indies. I have no issues once you figure out all the things you can customize to get a game runnig good for you. Finally Emudeck is now so rasy to install this thing is perfect.
I would recommend this to a friendIt’s awesome and a let down all in one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried with all my might to love this thing, but unfortunately it didn’t quite meet my expectations. Don’t get me wrong it’s amazing what it can do, but unfortunately still wasn’t powerful enough. I even paid $100 to subscribe to GeForce Now Ultimate to Virtually use an RTX 4080, but unfortunately my main games were purchased on Battle.Net which isn’t currently supported of GeForce Now. Hopefully the next Ally will have more CU’s on the iGPU and they give options for 32gb LPDDR5X so you can allocate more RAM towards the GPU with starving the CPU.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Benjamin G,
Thank you for sharing your experience with the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We appreciate your feedback which our Product team will review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0382" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support