Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
This thing is a hand held beast
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it for older games like Fallout and indies. I have no issues once you figure out all the things you can customize to get a game runnig good for you. Finally Emudeck is now so rasy to install this thing is perfect.
I would recommend this to a friendIt is what I expected.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had a few issues, but it is to be expected when you adopt new equipment upon release. You are basically a paying beta tester. This dose not bother me and I actually don’t mind. I highly recommend it if you don’t mind tinkering a little.
I would recommend this to a friendThis was my last Asus device ever.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was torn between the Steam Deck and this one, but for the price, you get “better specs” and it’s “Asus!” I bought it when I was about to become a father, hoping I could sneak in some gaming time while watching the baby. Never happened. Barely touched it for months. Then I added a microSD card—dead in 10 minutes. Tried another—same thing. Googled it, and sure enough, Asus placed a CPU heat pipe directly over the SD card slot, essentially cooking every card. They offered a “free repair,” but Reddit posts showed that after waiting a month, all they did was slap some aluminum tape between the pipe and the slot. The cards still burned, just lasted an extra five minutes. I hardly used it until one day I installed Stellar Blade. Finally thought I found a use for it since I love that game. Played 20 minutes, turned it off. Next day: random colored pixels on screen, forced shutdown, and it never booted again. Only the Asus logo. No BIOS, no OS. Asus support said, “Send it to a repair shop since your warranty expired… four days ago.”
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Natu,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if you are experiencing issues with the SD card reader on this ROG Ally. We are fully aware of this issue with the SD card reader and it has been long resolved.
We recommend you send the product in for service so this issue with the SD card reader may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Almost Perfect....
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs ALOT of patches/updates. Crashes ALOT. BUT, once Asus fixes all of this, you will have one of the best handheld devices to date. If this thing had an OLED screen...it would've scored a 10 from me, even with the bugginess.
I would recommend this to a friendGreat handheld
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a little heavy for multi hour long sessions, but it's always up for the task
I would recommend this to a friendSolid device
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this for about a month and i can say “so far so good”. Understanding that it is a newer device (1st gen) there will be some ups and downs with it but as of now im very pleased with it. Set up was a bit of a pain but a little research got me through.
I would recommend this to a friendI love this thing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is great. My wife uses it plugged into a hub for an actual desktop PC. The kids can bring it with them on trips as well.
I would recommend this to a friendRog ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way better than the steam deck interms of everything. The controlls for surfing the web is like using a phone and not to mention how easy it is to just download a game launch it and switch to controller mode. All the reviewers on youtube who say windows sucks are just a bunch of nerds looking at 4 fps difference
I would recommend this to a friendI'm in love
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this device more than I love myself sadly. Ever since I got the rally life been so great to me. Everybody thinks I'm the ultimate geek and I love it. Definitely highly recommend.
I would recommend this to a friendDefective buttons & overheats and shuts down
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Massively disappointed with Asus. I own multiple ROG products and this one in particular was a huge letdown. I don't know what happened with Asus's quality control, but they need to seriously revise this product. When I unbox the Ally, the B button was popping out and I had to pop it back into place and I though that was the end of that. Then I noticed that the right bumper was defective, as it would not click or push down no matter how hard I tried. I made sure that nothing was stuck in between but it seems that it was just broken. From here I went back to BestBuy to get it exchanged. Now with my second unit in hand, all the buttons and controls were fine. After a few hours of making sure it was fully updated, I booted up Naruto Shippuden Ultimate Ninja Storm 4 to test out the performance. Long story short, the Ally *SHUT DOWN* without warning in the middle of gameplay. When I tried to turn it back on it would not let me until some time passed. This then happened AGAIN A SECOND TIME. Based off the behavior, it seems that the Ally was overheating and shutting down to prevent damage to the components. It is crazy to me that this was happening considering that the fans were working fine and the air vents were not being blocked. At a price point of $700, it seems that Asus needs to better optimize this device, as shutting down midgame is completely unacceptable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment and the inconvenience this may have caused.
If you are having issues with the Ally, we recommend that you send the product in for service in order to resolve the issues immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Overall performance
good but
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.device is powerful good looking but windows not so much so rather use my steam deck everything easy on it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tykat,
It's unfortunate to hear you're not completely satisfied with your ROG Ally. What are the issues you're experiencing that would reflect the 3-star review? Please provide us with any details so we can further assist. If you have any product inquiries you can reach me via email at cl-adrian@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Great but not user freindly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The options to mod this thing is endless. Panel is beautiful as well. But you gotta have the time to tweak it the way want it. Ultimately a hassle unless you're moderately tech savy and have the time
I would recommend this to a friendBroken joystick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunatly i didn not get to use this since the joystick came broken out of the box.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GarrettK,
We are sorry to hear that your ROG Ally arrived with a broken joystick out of the box, and we sincerely apologize for the inconvenience this has caused.
If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you're unable to resolve the issue through the retailer, our support team will be glad to provide further assistance.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0306" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great if you're used to PC gaming
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this device. The Ally is a great device with the understanding that it is literally a pc which means you must update drivers and config settings to work properly. Ots definitely not a Gameboy in which you just plug and play. Outside of that i love this device.
I would recommend this to a friendRog Ally
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is cool and it works as well as you’d think. I play a lot of games and I enjoy molding them like New Vegas. It runs them all really well it even plays starfield not on its highest settings but it’s very playable
I would recommend this to a friendAverage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works average, better options outside though......
No, I would not recommend this to a friend- Pros mentioned:Overall performanceCons mentioned:Battery life
Sadly bad experience
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs games better than the steam deck but the battery life and OS is terrible. Would definitely not recommend.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kareem,
Our sincere apologies for the problems you have had with the ROG Ally and the inconvenience this has caused you. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. With us, customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience. We appreciate your feedback which will be reviewed by our Product team. Please note there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018122-0185" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
I LOVE THIS CONSOLE, HATE BEST BUY
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just like so many people my gripe is with best buys “excellent condition” open box policy. I got it, runs fine, plays fine, it may hwve a faulty SD reader but i havent checked. Anyways, my issue comes with my right joy stick, that literally DOESNT WORK. How is best buy going to sell a HANDHELD gaming PC in “excellent” condition without even testing the joysticks? One of the issues with the joystick is that it made the mouse go left completely without any inputs even being given so I THINK they didnt even test it ar all. I am now having to spend an extra $70 (the ammount I saved on buying used) to get it repaired. Lost over $500 dollars that wont be back for another month or so. Not to mention when I called best buy they said it wasnt their problem.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pika,
We sincerely apologize for the issues you've experienced with both the ROG Ally and the reseller team and for any inconvenience you may have experienced. This is not the quality of products or services we aim to provide. To further investigate the problem with the Joystick or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0384" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good handheld
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rogue ally is a pretty good product battery is decent
I would recommend this to a friendSD card
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great all around but the sd card port overheated almost in a week. It's a known issue with no fix at this point.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Omega,
We sincerely apologize for the SD card reader issue you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. Alternatively, if the issue persists, you can contact our support team at https://www.asus.com/us/support/CallUs to further investigate the issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2306018106-0266" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1051166