Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Bye Bye Switch!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The capabilities of this device ia roofless. Its windows on the go, so anything tou cam do on your windows deaktop is more than capable of being done on this device. Every gaming app can be installed and configured to your liking. Rom emulation is a beast on here. Highly recommend thua device!
I would recommend this to a friend- Cons mentioned:Battery life
Great device, not made for long distant travel
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really fun to use for desktop gaming. Could have a better battery life and need to optimize some settings to reduce lag do to certain limitations.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear AlexanderB,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2306018106-0312] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Good not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, plays everything i want it to. Needs better right stick placement, also temperture is concern. But plays streamed games like a dream
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Damu A,
Our sincere apologies for the problems you have had with the ROG Ally and any inconvenience this has caused you. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. With us, customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience. We appreciate your feedback which will be reviewed by our Product team. Please note there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. To troubleshoot the temperature issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0325" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1015064/
Fix triger delay(mouse left click)at Battlefiled 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Launch the Regedit and go to: HKEY_CURRENT_USER > Software > Microsoft > Windows > CurrentVersion > PrecisionTouchPad Change value of a key AAPThreshold from 2 to 0 then restart Rog Ally, it should be able to remap the controller keys(make sure use controller Auto mode) and play Bettlefield 2,3 etc.
I would recommend this to a friend- Cons mentioned:Battery life
Good, but my SD card slot and biometrics stop work
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice device overall. Battery is not good. 2 hours max. My SD card and biometrics died 6 months later. Bad Luck.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hernani,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review. Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot both the battery and SD Card issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0444" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
https://www.asus.com/support/faq/1051166/
Excellent product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent machine and arrived in perfect condition, with its box and accessories. Practically new for being an Open box. Excellent
I would recommend this to a friendPlay time!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent means of entertainment for my grandson. He loves it!!!!
I would recommend this to a friendLot's of fun
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little handheld. Easy to turn it into into a old console emulator with Emudeckt!!
I would recommend this to a friendTop notch portal pc gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A buddy of mine was recommending this for my on the go gaming and its been nothing but amazing! The graphic quality is great, the funcationality of it is great. I recommened it to all my pc gaming friends with kids or are constantly on the go!
I would recommend this to a friend- Pros mentioned:Screen quality
Not for the casual user
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great specs and hardware quality. But it's too large and uncomfortable to use. The user experience isnt great either, needs a better way of using Windows 11.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shazard,
Thank you for sharing your feedback on the ROG Ally. We understand that the product didn't meet your full expectations and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. We appreciate your feedback which our Product team will review.
Please note that a number of updates to ROG Ally will be released in the future to improve the overall system performance and stability.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0254" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Won’t power on unless plugged in
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really looking forward to picking this up. The device itself works exactly as advertised when it’s plugged in. There are some minor issues with the right stick dead zone, but everything else works great. Unfortunately, my ROG Ally will not power on unless it’s plugged in. I have been going back-and-forth for weeks with Asus support and still have no resolution to the issue. I’m assuming that at some point my device will get returned either for a repair or a new one but at this point it’s very frustrating
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DanielM,
It's unfortunate to hear that you are having issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2306018122-0048) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Very Enjoyable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the rog ally - my first time with a game system - still learning somethings the movies are excellent sound is great the games are a lot of fun only if you know what you are doing I enjoy anyway it does so much more driving games war games words with friends looking up info very helpful
I would recommend this to a friend- Pros mentioned:Screen quality
Need improvement
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus did good job building this system. Everything looks good and feel right when holding it. but system some need improvement specially cooling it and proper location of SD card
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Omzki,
We appreciate your valuable insight on this product. Your feedback matters to us and helps us to improve our products. We are committed to providing our customers with the best possible experience. We will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0095" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
not so bad handheld
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good handheld, not so friendly upon setting it up since it’s windows. But overall great device runs games pretty good.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JordanM,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306018106-0077) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Good but gamepass or steam, choose wisely.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely an amazing device. Plus, you only need the cheaper pc game pass. However, game pass cannot be shared with multiple users even on the same device so you're better off buying games on steam if you plan to share it with your family members.
I would recommend this to a friendRog ally review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but still in the works on the software just small problems with it in terms of running specific games like black ops 3 wouldn’t run at all I would like to see more settings for the controller and sticks but good product
I would recommend this to a friendROG Ally Z1 Extreme Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got mine with a joystick defect right out of the box on the right stick. other than that, it is a good product brought down by ASUS's warranty BS. Thankfully Best Buy handles the warranty when you buy through them. Another downside is the periptery XG mobile connecter that only works with the $2,000 RTX 4090 Mobile. ASUS should sell a dongle/docking station that uses the XG mobile connector to allow us to have a thunderbolt 4 port.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carson R,
We're sorry to hear that you received the ROG Ally with a defective joystick and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
As we understand, Best Buy is assisting with the repairs, and we hope you are able to enjoy the device moving forward once the issue is resolved.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0485" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great but you have to buy OS software license and therefore took back. Didn’t work out for us. Works nicely though everything else.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Linda H,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0356" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Must buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, 5 stars. Easily upgradable little powerhouse for the price.
I would recommend this to a friendPoor Build Quality and Software
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Proprietary OS software is not good. I even had to restart/reset the device while setting it up for the first time. If you want this for small scale indie games, it’ll do the job but honestly, just get a laptop if portability is a must
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RSas,
Thank you for sharing your comments regarding the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0567" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support