Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Okay device with some issues.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm on my third unit, 1st one I had to return due the 0 input from the LB button, 2nd unit returned due to A button constantly getting stuck right out of the box. I feel as Asus should have waited another couple of months before releasing this device. Has a bunch of software bugs constant crashes, bunch of performance issues (which are being adressesd). But with me being very familiar With PC gaming I can get around most of these issues. I wouldn't recommend this device to the first time /casual pc gamer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jayjack,
We are sorry to hear about the unfortunate situation where you had to get multiple replacements. That is definitely not the norm and is not the kind of experience we want any of our customers to have. Please note that there will be future updates that will improve system stability and performance. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0029" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Not good for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality but, it isn't working with many games, sometimes it was too slow. The battery run out in 1 hour, it's beautiful but just that.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RoggerB,
We regret to learn that you are experiencing issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018106-0310).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1050046/
Better than Deck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So much better than the Steam Deck! I got the Steam Deck on release, but ended up not even using it that much. Since I've had the Ally, I use it almost daily! It has higher resolution and more power than the Deck and I love that you can play any Windows games (not just Steam games)
I would recommend this to a friend- Cons mentioned:Battery life
Just fine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While it works just fine, battery sucks, games lag, and my joystick had ghost inputs.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Richlegrand,
We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. Based on the issues described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 339
12.13 MB
2024/07/10
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs to further investigate the problems or assist with repairing the device.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0501" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
Pretty cool device ya know
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device is Cool , Ya know Like there was no overheating In my asus at all , it ran all PS3 emulation SO GOOD could not stop playing skate 2 and skate 3 and it ran modernwarfare crazyyyy , but I only returned mine due to the buttons being so far apart
I would recommend this to a friend- Pros mentioned:Overall performanceCons mentioned:Battery life
Absolute Garbage
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The upgraded display, when compared to the Steam Deck is nice on paper, but it doesn't state the terrible batter life. The right trigger only registers up to 92% under a complete press, which makes it useless for racing games. At the very best, it compares to a Mac mini but has a built in display. If you want to play anything mobile and hand held, buy a Nintendo Switch, much better build quality.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment with the product ,We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [N2306018159-0149 ] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life, Heat dissipation
Don’t buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a waste. It over heats pretty bad, the battery life is atrocious … would get maybe 1 hour before it got really hot
No, I would not recommend this to a friend Awesome!! Windows knowledge required!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are a PS5 owner and you can’t afford a PC this is for you. You can do anything with it, cloud gaming, offline gaming, run emulators, bluestack for android games, run more than one game in the background etc. This is not a console for children since they requires tinkering.
I would recommend this to a friendRog Ally
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rog Ally can do 120 fps , has 16gb of ram, and a 40wh battery . I loved it so much and they are a lot cheaper now .
I would recommend this to a friend- Pros mentioned:Overall performance
Overpaying for mine and upset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing handheld and perfect for me. Sadly paying way more than i sjpuld of cause its now on sale and Best Buy wont price match me.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
We certainly understand your disappointment with the price of the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2306018106-0368] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
Bom vídeo game
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amei o vídeo game, muito tecnológico, rápido e bonito design
I would recommend this to a friendShipping is extremely delayed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still haven’t gotten it and ordered it at the beginning of December. Currently Dec 16th and the track said it was supposed to arrive on the 10th. Hoping it gets here before christmas
I would recommend this to a friendBest console
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love!! Recommended for the open box price. Was basically brand new.
I would recommend this to a friendasus rog ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great game system, amazing price, even betterseller. thanks
I would recommend this to a friendRog Ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Rog Ally through an open box deal, and this honestly everything I hoped for and more. If you're looking to get one of these but can't afford the full price, open box is the way to go.
I would recommend this to a friendKoool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asome. product user friendly. Windows installef. Alot already there that you done have to download. Cool lights on system. Needs more internal memory tho
I would recommend this to a friendThis is my fourth Unit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Listen. The device is great when it’s not constantly needed to be repaired or replaced. 2 units have failed with the SD Card slot and the third unit refused to charge and the same problem with the SD Card slot. If you’re still dead set on getting this just make sure you’re ready to have these components fail. I have not dropped any of my units and they just failed within 1 month of normal use.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Darell S,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the SD Card issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2306018122-0225" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1051166/
My top gaming console!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This handheld device is just awesome! I love how user-friendly the Rog ally is and how easy it was to upgrade my SSD. They really thought aboht how to make a PC compatible handheld for your everyday gamer. I really recommend that if you don't have one get this over the Steam deck.
I would recommend this to a friend- Cons mentioned:Battery life
Battery life shorter than expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome platform for gaming and on the go work. I would give 5 stars, but the battery life is much shorter than expected.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0393" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
- Cons mentioned:Battery life
Mixed bag
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool idea but the battery is awful. What is the point of a portable xonsole that barely lasts 2 hours.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Devin O,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the battery issue you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. Your feedback is greatly appreciated and will be forwarded to our Product Team for review.
We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. In the case that the issue persists, please contact our support team at https://www.asus.com/us/support/CallUs so we can further investigate the issue or assist you in getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0469" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/