Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Battery life shorter than expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome platform for gaming and on the go work. I would give 5 stars, but the battery life is much shorter than expected.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0393" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
Best console
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love!! Recommended for the open box price. Was basically brand new.
I would recommend this to a friend- Cons mentioned:Battery life
Mixed bag
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool idea but the battery is awful. What is the point of a portable xonsole that barely lasts 2 hours.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Devin O,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the battery issue you've faced and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. Your feedback is greatly appreciated and will be forwarded to our Product Team for review.
We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. In the case that the issue persists, please contact our support team at https://www.asus.com/us/support/CallUs so we can further investigate the issue or assist you in getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0469" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
asus rog ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great game system, amazing price, even betterseller. thanks
I would recommend this to a friendGood not Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good but not as Great as they say it is. One thing I’ve noteced about the ally is it struggles to preform as a desktop with windows. I know it’s a gaming handheld but i want to use it as a desktop and that means like a dock. It can handle lighter loads but nothing too complicated. However i wish that the external egpu was cheaper that would change this review by quite a bit. The quality is ok the plastic could feel better but it’s a good handheld. One of my biggest worries for this guy is that i can’t see myself using it in an airplane which is why i bought it.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aidan,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. For continuous improvement of the product line, we will forward your feedback to our Product team.
A number of updates to ROG Ally will be released in the future to improve the overall system performance and stability.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0232" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
I had it day one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great pc of hardward but it need time to cook. Battery life is like a hour playing games. And it was very buggy, so i will try it when asus make a ally rog 2.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GamingWithCosmos
We're sorry to hear about the unfortunate experience you had with your unit battery draining and that you had to return it. Rest assured we will make a note of this review and have it passed on to our team for a review. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306022696-0034) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
It's good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a pretty good product. You can actually replace your desktop pc with this if you dock it. Handles games very well, but will require some know-how to get the best results. I'd only recommend this to enthusiasts who are willing to know the ins and outs of the device.
I would recommend this to a friend- Cons mentioned:Sd card reader
Micro sd
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the console but micro sd dont work anymore and they not doing nothing about it
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear GilbertoP,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. Please confirm the following information for us to best assist you with resolving your issue.
Questions check:
1. SD card brand and model
2. SD card capacity
3. How much storage capacity has been used on the SD card
4. SD card is first time use?
5. SD card worked on other devices after failing on the ROG Ally?
6. Thermal profile usually used > Silent / performance / turbo / manual
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306022696-0040) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Rog Ally
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great handheld. Bad timing when I purched because shortly after i I purchased this in January 2024, the new one came out.
I would recommend this to a friendGreat Feel good if you now windows well
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been a great machine battery life is decent but i did invest in a large powerbank to make it easier to justify.
I would recommend this to a friendGreat… But Flawed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a wonderful time out of the box, but it comes with the issues that Windows 11 has. And while it is a bit more powerful than the Steam Deck, I took that over the Ally because it kept crashing and even blue screened 4 times over the period of time I had it. I didn’t even run graphically intensive games on it, but it kind of crippled itself under the weight. If you know the risks of a windows platform and are serious about getting into portable PC play, I think this would be a great choice, but if you are new to things and need to learn a thing or two, take a Steam Deck, which also has cheaper skus.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear ZachZ,
We appreciate your feedback on this product. We are committed to providing our customers with the best possible experience and will be letting the related department know about the issues you were experiencing for continuous improvements to the product line. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0098 " for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Greatest yet smallest PC *imo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice machine. It's the best I've ever seen although I prefer using a regular controller with it....I have yet to do so. More people should by this product. I'm not sure if there is anything like this on the market 120fps and run full windows 11.
I would recommend this to a friendheck yeah
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I freaking love the Ally. I have a mobile gaming setup whenever I need it. It's super easy to control. I have modded mine with low profile M buttons, which is freaking amazing. It is a COMPUTER. if you're looking for a console, this ain't it chief.
I would recommend this to a friendI absolutely Love this!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, Asus! What a great job. I live the synesthesia work the dock. I can take my Ryzen GPU turn it into a NVIDIA GPU. I love the aesthetics and feel of the service in my hands. The spiffs was a bit wonky when they didn't am update, but now it is awesome to play.
I would recommend this to a friendSpeaker issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had two of these and both have speaker issues. Very nice hardware that shouldn't have problems like that out of the box. If Asus put some effort into preventing simple issues like this, they would have a home run product. I know that there are some possible fixes that worked for others, but none worked for me. Gaming experience was good, but you can't play around other people when the speakers are making the loudest possible static noises constantly. I'll be waiting (im)patiently for the second gen model.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the speaker issue you've faced and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability. We will also forward your feedback to our Product team for review.
Please allow us to make your experience with ASUS a better one. If you still have the device, we recommend following the steps in the FAQ below to troubleshoot the issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0316" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1015070/
Nice concept, not worth the steep price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow, lots of bugs. Would wait for them to get worked out. Maybe if it was cheaper than the steam deck it would be worth it. But not at this price.
No, I would not recommend this to a friendGood device, but mine stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good device, but mine stopped working after 2 weeks, sent it for service and waiting for repair. But when it was working it has a good performance for a handheld, the design is very nice and ergonomic.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lucas N,
We are sorry to hear that the ROG Ally stopped working, and we apologize for the inconvenience this has caused you. This is not the kind of quality to expect from our products, and it's not the norm. We understand that you have sent the device in for repair, and we hope that repairs will be completed as soon as possible so that the product can be returned to you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0574" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
I’ll stay with console gaming
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great handheld if your into settings.. I’ve always been a console gamer and figured this would be a nice way into the pc gaming world. For now I’ll stick to consoles, it’s much easier to jump in and start gaming!
I would recommend this to a friendReviving tech joy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Ally is a fun powerful machine. Greatly appreciate that it runs a full version of Windows 11 for high versatility. Coupled with Best Buys solid preorder experience this has been one of my better new tech purchases in recent memory. Would def rate a 10/10 would buy again.
I would recommend this to a friend- Cons mentioned:Storage capacity
Trigger went out first day
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problems with keyboard and right trigger It’s overall not a bad device, it will run out of space pretty quickly. And takes long to download games since it’s only wifi. I will be returning it as the trigger isn’t working and also some files keep on having to be updated. When they improve this I’m sure it’ll be a great device
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Iggy,
Thank you for sharing your feedback on the ROG Ally, and we apologize for the problems you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
Although you have returned the Ally, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018122-0268" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support