Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice design, great gaming interface. Size is perfect to see well the graphics.
I would recommend this to a friend- Cons mentioned:Sd card reader
A hassle to work with! + SD card failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are so many "glitches" even after you do all the updates. Its true the SD card fails due to the proximity of the SD card and the heatsink. I am returning this tomorrow and may purchase it on the second version. For now the Steam deck is "king" of the PC gaming handhelds
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jason,
We sincerely apologize for the poor experience you've had with the ROG Ally. We are sorry to hear that your decision is to return it and hope that you will return to the ASUS family in the future. Also, we would like to hear from you regarding changes that you think would make this a 5-star product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0034" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
best handheld out there!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am blown away that the technology exists that we can play this portable way now. True, things could be better, but its a start. Hopefully we get better tech in the future
I would recommend this to a friendLittle longer Battery Life.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What I like the most about this device is that the battery lasts longer than the X. Also love how cool and quiet it is under silence and performance mode.
I would recommend this to a friendCool piece of hardware
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a handheld PC, there isn't much to say. After you get use to the control layout it becomes second nature. Battery is decent enough.
I would recommend this to a friendLove this device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the device long charging and acts like a cumputer
I would recommend this to a friendAwesome handhelp
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was one of the best purchases i have made. I travel a lot and need things to due why im on the road. Runs windows and can do so many things. Its best for my down time when i log into my games that i have at home and fan play them anywhere i have internet
I would recommend this to a friend- Cons mentioned:Software
Save up for a later model.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not quite there, gaming experience only temporary due to games not working every update. Best to get on sale or Save up for a later model.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear David E,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We value your feedback which will be reviewed by our Product team.
Please note there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0247" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Cool but mine was defective.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool system. Played most of the games i wanted to. Never got to try anything super heavy. Got through most of Lies of P. My unit was defective though. I purchased the geeksquad refurbished but it had some pretty sever problems. The outside looked good but the display would just go to black during play. The joysticks have a bad rubbing problem and slowly shred the plastic as you play. It was returned and I will be looking to get the Legion Go. If you just want easy pc games to play on the go, the you will enjoy it.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matthew,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which will be reviewed by our Product team.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0279" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
100% great item for handheld PC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Value love having my PC in my hand and so many great games to play with Xbox game pass.
I would recommend this to a friend- Cons mentioned:Battery life
Good but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice device, i didnt have any issues running gaming software but found the OS difficult to navigate. Also the battery life is TRASH.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Calebrich1130,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.
Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 334
12.04 MB
2023/11/12
If you already have the latest BIOS version installed, we recommend reaching out to our support team at athttps://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email atcustomerloyalty@asus.comand provide the case number "N2306018106-0277" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Ally > Steam Deck
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Steam Deck Rival. The Steam Deck wins in terms of user friendliness, but the Ally takes the trophy for features and specs without question. I had to tinker a bit and watch a few videos to really figure it out but its worth it.
I would recommend this to a friend
Amazing product, but…
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, except for the MicroSD card slot not working properly. Haven’t been able to get the microSD card to work on it, and it works on my other computers. The microSD is formatted correctly. Waiting for a fix.
I would recommend this to a friendRog satisfied
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came in brand new and in excellent condition and with a great price it's a great steal
I would recommend this to a friend- Pros mentioned:Overall performanceCons mentioned:Battery life
Not worth the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well but the battery only lasts two hours. I took it back
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kevin Far,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the battery issue you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We will forward your feedback to our Product team for review. Please note that there will also be future updates to the ROG Ally that will improve overall system performance and stability.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0238" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
lts awesome but would wait...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had my ally for about 1 week and i had to return it, the right joystick had a strange jerk or click sound whenever i did a full rotation of the joystick and my right bumper was very clicky while my left one was quiet. My second ally i had it for 1 day and it was a working perfectly fine but after the setup the left speaker started to sound terrible and ultimately went out. I would honestly wait a few months to pick up this device feels like it was rushed out and the quality in some units show. If asus can iron out all the quality control issues this could be an awesome device.
I would recommend this to a friend- Cons mentioned:Software
Returned after < a week, dissapointing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS knows how to make descent, if not exceptional hardware. That considered, the ROG Ally bucks this trend. The sticks feel like gum drops on toothpicks, though the center switches are solid; the ABXY buttons on my unit (manufactured May-2022) kept sticking in the housing while also not registering repeated presses, consecutively; the ROG software is buggy even with the latest updates (Jun-22); and the display panel on mine arrived with serious backlight bleed along the top and right-hand side perimeters (as in it was visible in ambient indoor lighting conditions). Mine also arrived with what sounded like several small pieces of broken plastic rattling around inside the housing; noticed it the first time I picked it up out of the box before removing the plastic wrapping. The compute power, display (when not defective) and size/weight of this thing are great--no question that these three features beat the Steam Deck both on paper and in reality. Yet the ROG Ally is really limited by the poor quality of its surroundings from a company that absolutely knows better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear 128kilo,
We are really sorry about the poor experience you had with the ROG Ally and are saddened to hear that you had to return it. This is definitely not the norm and is not the kind of quality to expect from ASUS product. We hope that you will be able to get a replacement unit to resolve these issues as it sounds like you initially received a defective device. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0027" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Gaming portability success
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to try this product out of curiosity because I love my Nintendo switch but the ROG ALLY has many more capabilities. After the set up process I was able to watch videos on how to maximize the usage of this unit. ROG ALLY is a great multipurpose device.
I would recommend this to a friendGood. Make a manuel fan curve.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You need to max out the fan speed with a gradual step up in the Armory crate software. It’s best to gave the fans maxing out at about 75c to be save and continue the 100% max to 94c to be safe. In my own experience my Rog Ally hasn’t passed 68c doing it this way.
I would recommend this to a friendHopping off that Deck.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this far better than the Steam Deck. My only gripe is that the bios updates was annoying. Also, the needing to switch between touchscreen and butons has been a little frustrating. All in all. It's great and I'm excited for the future of handheld gaming.
I would recommend this to a friend