Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Rog ally
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great handheld gaming console, would have been better if it came with a complimentary case, also windows touch sensitivity is a bit off but i use it mostly for gaming, the rog ally would have been greater if the display was a bit bigger.
I would recommend this to a friendLook for it on sale
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a windows 11 handheld. The updates that are pushed out could cause issues with the device. What I did was install Bazite onto the device making it a more powerful steam deck. If I could do it all again I would just get a steam deck.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thomas C,
Thank you for sharing your feedback on the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Our top priority is providing our customers with high quality products, and we'll forward your feedback to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0555" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
I just need my PC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is cool but it's better to have a PC. Not enough hardware for performance I have a PC just thought this would give me more time to actually play but the performance is completely off honest review SNS
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Angel A,
Thank you for sharing your comments regarding the ASUS ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0566" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Buzzing sound troubles.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it open box, it is a great item, but had to turn it back to the store because it keept doing an annoting buzzing sound.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Omarvt,
We regret to learn about the sound issue you've had with the ROG Ally. Please accept our humble apologies for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that you have returned the unit, but we will forward your feedback to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2306018106-0304" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Wish it was better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It would be a lot better if x box worked cleanly on it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Phil B,
Thank you for sharing your feedback regarding the ASUS ROG Ally. We're sorry to hear that your experience with Xbox compatibility hasn't met expectations, and we understand how important seamless performance is for your gaming experience. Your comments are valuable and will be forwarded to the appropriate team for further evaluation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0614" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
My greatest purchase
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned several laptops from Dell Asus Alienware Toshiba gatewayFX Razer aswell and this has to be the best windows experience plus gaming experience just some weeks to get to we're u want this at but the machines is great
I would recommend this to a friendBest PC handheld
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best PC handheld in the market. I have had the steam deck and the Ally and the Deck is great but the extra power and compatibility of the Ally lets me look past some of the windows issues.
I would recommend this to a friendGreat once you upgrade the SSD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, once you upgrade the SSD, i bought a converter to put a full-size m.2 in it no more than my girl, and i play it. It does good for a handheld.
I would recommend this to a friendHighly Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best gaming experiences I've had in a long time. First official foray into PC gaming and I don't think I'll be looking back. Optimizing games to get it to run how you want isn't as bad or boring as I'd thought it would be.
I would recommend this to a friendNo one Should have to go through this for free stu
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the rog ally but was put through a whole bunch because they didn’t have the hard case with there was a bundle so I my hopes up for nothing and then they don’t email the Xbox game pass till more than a month later. Don’t recommend buying from the store just go to the website and order it might have less problems.!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NathenS,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience with your vendor and the inconvenience this may have caused. If your product qualifies for the Xbox game pass, you can register your product using the "My ASUS" applications and claim your games pass within the application. If you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Screen qualityCons mentioned:Battery life
Horrible battery life.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In many titles, I was getting <1hour of battery life. Just not acceptable! Build quality is OK.
No, I would not recommend this to a friend Great for gaming.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device all around. Very user friendly. Good design too.
I would recommend this to a friend- Cons mentioned:Sd card reader
Why would they put the sd card reader there?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything but my sd card reader already failed. Sending in for repair. The card reader is next to the fan most likely causing it to melt.
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Sd card reader
SD Reader Defective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOTICE, a lot of units are having the SD card become corrupted or not reading at all. This has been acknowledged by ASUS. If you buy there is a very good chance yours will eventually fail too. The Discord and Reddit pages are filled with defective units. Beyond this, the device does play games will and is a good concept but as of right now shows signs of a massive defect.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Marbleworks,
Thank you for sharing your feedback on the ROG Ally. If you are currently experiencing issues with the MicroSD card reader on your ROG Ally please reach out to our support for further help. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0052" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Perfect for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took me a minute to get used to, but I love this! It's the perfect size for me and not too big.
I would recommend this to a friendNice but so many updates
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great handheld product. But the updates and the messing of the setting i can see that can be an issue for someone not tech savvy. Would recommend for the older PC crowed, and or gamer. 8/10
I would recommend this to a friend- Cons mentioned:Sd card reader
Solid but Micro SD Slot cooks cards
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's good but there is a known issue with the micro SD card slot overheating and destroying Cards. if you aren't going to add storage it's solid.
I would recommend this to a friend - Pros mentioned:Overall performance
Fine but not good enough
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s still a bit clunky to do basic tasks. Many games dont recognize the built in controls and are unplayable without external device which defeats the ourpose. Games do play pretty well at lower settings. Overall, it depends on what you want to play but for me, I’m returning it until they work the bugs out.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tate,
We certainly understand your disappointment and the inconvenience this may have caused you. Which gaming platform were you playing from? Have you tried switching between Gamepad mode from Desktop mode? To help improve your gaming performance be sure to set your Ally to Turbo mode. If you need any assistance, feel free to contact me at cl-adrian@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Amazing handheld
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re looking to get into pc gaming, but don’t have enough room for an actual pc or just looking to get started. Definitely recommend this machine. Takes a bit to learn how to navigate through and learning all the settings but overall it’s worth it
I would recommend this to a friend- Cons mentioned:Heat dissipation
Rog ally
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handheld has heating issues with sd card by the time i figured this out it was allready to late for me to return.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jason W,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the SD Card issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2306018106-0355" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1051166/