Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Practically Perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am beyond happy that I picked up the ROG Ally. It seamlessly plays my steam and blizzard libraries and supports my day to day needs, as much as a computer can fulfill, of course. I was pretty skeptical but I'm definitely a fan!
I would recommend this to a friend- Cons mentioned:Battery life
Save yourself time & money. Don’t purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was between this and a steam deck. I didn’t want to get a Steam Deck because I wanted to play the sims on a portable device SO BAD one day. I wish I would’ve waited to get a steam deck. I’ve only had this for a few months and I opened the sims for 20 minutes. My battery went from 65% to 15%. I have to constantly have it on the charger. I don’t understand. This is ridiculous.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Natalie D,
We sincerely apologize for the battery life issue you're experiencing with the ROG Ally and for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0425" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
ROG ally is DA best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my ROG. If you are a computer geek like me this is right up your alley (or ally :) ). If your looking for counsel gaming, I suggest you get a PS5 or Xbox. WARNING: There is a learning curve if you at are not used to PC gaming. Jus saying
I would recommend this to a friendMy boredom saver
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thing take it with me when ever I go to the doctors or when the wife does
I would recommend this to a friendGreat handheld. Has some quality issues.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great handheld. However, 3 weeks after having it and 3 BIOS updates later, my left joystick stopped registering left and right in Windows. Working on hopefully getting a replacement.
I would recommend this to a friendGood but….
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was going good for a little while up until it now randomly blue screen saying there’s a problem and restarts. Not even a year yet. Got it August 2024 and it’s now May 2025.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kodi N,
We sincerely apologize for the blue screen errors you're experiencing with the ROG Ally and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0578" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Blue Screen Errors in Windows (BSOD) - https://www.asus.com/support/faq/1042499/
Best in my opinion
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty sweet system! Love that I can play steam or windows games
I would recommend this to a friendEnjoyable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Power is a problem, but if you dont mind, it perfect. I think its grate for what it is. i have been happy with it since i bought it haven't given me any problem runs really well. I play for 4 hours on it before setting it down
I would recommend this to a friendAmazing if you get a working one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alot of people have had hardware issues. So far mines been a delight other than corrupting 1 of my sd cards due to an improper default setting in windows. Overall im happy with my purchase
No, I would not recommend this to a friendRog ally
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been a good product for me o I don’t have a lot of games downloaded to it only like 10 games + I upgraded the internal memory to 2tb
I would recommend this to a friendAmazing little rig
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this thing the only complaint i had was using the controller for a mouse but that was just me not knowing how it works seriously watch the youtube vids short cuts for everything
I would recommend this to a friendLove it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My hands normally go numb on hand helds that are too thin (switch) or too bulky (steam deck), so this was my goldilocks moment to shine! I love my Ally!
I would recommend this to a friend- Cons mentioned:Heat dissipation, Sd card reader
Never buying an Asus again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thermal issues and won't read the SD card. I sent it back to Asus for repair and it came back worse. They installed a nonactivated version of Windows 11, but the joystick is not responding. The fan is loud and the ROG is burning. This is my last time ever buying an Asus product.
No, I would not recommend this to a friend Gave me a Dirty Unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself is fine, but the condition Best Buy sold me this open box return was unacceptable. The handheld was absolutely filthy and disgusting, I had to wipe off all the dirt and grime myself out the box. And I payed for excellent condition! I will be making a return.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear IvesN,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of the open box product you received from your vendor and the inconvenience this may have caused. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Ally while Travelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome hand held for on the go gaming. The windows build makes it easy to use and navigate menus, while the built in software from Asus allows for a central place for all games (Steam, Xbox, and Windows) to launch
I would recommend this to a friend- Cons mentioned:Heat dissipation
It okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is okay, i had ut fir like a month now and let say that it get really hot, and sometime havy game crash!
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Stanley,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 336
12.05 MB
2024/01/09
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0379" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
Awkward to hold but packs a punch
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very potent handheld gaming pc, I only wished the body wasn’t so awkward to hold for prolonged periods of time
I would recommend this to a friendOkay device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Performance was okay, operating system should be steam instead of windows
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear DemarcoM,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018106-0606) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
10/10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the rog ally is an amazing product and it can be also be used as a gaming pc if you connect it to a monitor using a docking station. 10/10
I would recommend this to a friend- Cons mentioned:Sd card reader
Open-box, a whole bunch of problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the extreme model open box (happened to be one of the models used as a store display). Out of the box, the SD card was finicky, sometimes not working, slowing down the system, and sometimes just corrupting my SD card. After having it for about a month, the software used for the controller started to go out. The system would constantly register the device moving right. I know it’s not a physical problem because testing the stick in the calibration software shows it working. The control panel used for lots of the features also doesn’t show up half of the time. So atm this thing feels like a $500 paperweight. Only 14 days to return an open box item is crazy, especially when it’s ridden with problems. Im gonna try to plead my case and maybe I can get something worked out. I barely even used the thing in the month, maybe like 20 hours of actual use. Most of the time was spent actually troubleshooting the thing. Im just hoping for my money back.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kody W,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. Considering the description, it appears that the issue is hardware-related, so we recommend repairing the device. Repairs typically take 7-10 business days, not including weekends or shipping time. We recommend contacting our support team at https://www.asus.com/us/support/CallUs for assistance with the repair process.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0279" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support