Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Honest review
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fact my child was able to play with it too
I would recommend this to a friendNice unit they will need to improve it a little
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the unit but it needs inprovment. They have others out therr that are a little bit better. So in time it will be worth what i need
I would recommend this to a friendROG Ally Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase, but the controller doesn’t support all games and can be annoying for the mouse feature to maneuver each time.
I would recommend this to a friendOpen box Rog ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased an open box one and My joy stick only goes up and down and I didn’t receive the 3 month game pass nor a dock but an amazing device overall
I would recommend this to a friendDoes exactly what I want it for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to play games a few hours at a time in between breaks and flights. So far the only con I personally have is I had to put in effort to find a dock. I dont think asus has a dock made for this yet
I would recommend this to a friendSimple start up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was very easy on this & my grandson had very little problems using it
I would recommend this to a friendGreat device.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this device. I had a steam deck. But wasnt enough power for me. This thing is powerful, and asus is doing a good job with the bios updates. I use it just about every day for some street fighter 6.
I would recommend this to a friend- Cons mentioned:Heat dissipation
Overheating and tons of updates required initially
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My unit seems to have an overheating problem. On any power mode beaide silent the cpu and gpu are saying they are running at 90c and the unit is extremely hot. This wasnt obvious at first though as the first 3 hours we spent updating all the asus software and windows updates. I am adding a star for ergonomics and build quality though. The unit feels nice in the hands and comfortable to hold.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Stev3french,,
We do understand your concern about thermal issues.
It is normal for the device to generate more heat during the initial setup and Windows update since system resource utilization is high. The heat or temperature does decreases or normalizes once system resource utilization goes down.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Awesome and totally worth it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love mine! It’s a Windows PC in a game controller form factor. I don’t know if it would be good for kids as I’ve needed to navigate around windows, and multiple interfaces, but for what it is, it’s awesome!
I would recommend this to a friendDon't
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Ally's premise was great at first, but the lack of Quality Assurance and the major design flaw where the SD Card slot is right next to the charging port and the exhaust vents, it's just a gigantic disappointment. Windows 11 as a portable OS is a pain, Armoury Crate is still a buggy mess, and the Price per performance in comparison to the cheapest steam deck really isn't worth it. I'd rather spend the $400 for the base steam deck, spend an extra $80 for 1tb of ssd storage, and it still runs great for the money. If parts break, there is a direct collaboration with Ifixit for parts availability. Tearing the unit down is really easy to open and access as necessary. It goes to show that Valve cares about their product while Asus just churns out devices left and right, hoping something sticks. If anything, they should have recalled their product for all its faults. I've returned and exchanged two Ally's already and their SD cards failed. I'm done giving it a chance and I'll just stick to my Steam Deck.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Fritz,
It is really unfortunate to hear about your disappointment with the ROG Ally. This is not the kind of experience we want our customers to have with any ASUS product. We understand how frustrating it must be to experience a product not performing as expected and we would like to apologize for the inconvenience. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0163" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty cool device. Has some issues with the sd card reader though but other than that its been great to use.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Forenzix,
It's unfortunate to hear that you are having issues with SD card reader. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306018106-0047) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
powerful, compact and great performance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, have been playing some AAA titles on it at medium to high settings plugged in and on turbo, LCD is one of the best I have seen, also have the steam deck and this is a notch above.
I would recommend this to a friendAmazing Handheld and amazing software support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They kept improving the software to the already powerful hardware. The gamming experience is something I had never imagined. I dont really use my gamming laptop anymore....
I would recommend this to a friendThat good good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived quickly, bought used, no problems with it, and on top of that got a percent back to be used at Best Buy, put it towards more memory. I am happy with my purchase
I would recommend this to a friend- Cons mentioned:Heat dissipation, Sd card reader
Tons of flaws
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Internal storage is wonky after a month of use and the microsd card slot does not work at all so dont even try it. Overheats like crazy. Would not recommend until Asus fixes all of the issues with it and works out the ongoing design problems with the device
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Trent,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We appreciate your feedback which our Product team will review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the SD Card issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0244" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1051166/
Love the Ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While its not as straightforward as a steam deck its, exactly what I wanted in a handheld, power and comfort, brings back those psp days, especially with all the available emulators this can run no problem.
I would recommend this to a friend- Pros mentioned:Overall performance
Probably best not to purchase it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system is great but has major hardware issues. If you are familiar with Windows 11 then you'll be fine, most games run flawlessly with little to no configuration. The problem is the hardware, I am now on my fourth service appointment in 8 months. The Mirco-SD card reader has now failed twice. Also the fans blew out and broke in to tiny pieces, you could hear the fan pieces rattle when moving the system. Now the fans they replaced sound like jet engines. The issues with the system mean taking it Best Buy for them to ship it off to an ASUS repair center to fix. This may take up to a month. Currently, by my count, in my 8 months of ownership 2 months of it have been waiting on it to return from being repaired. I am writing this review because my Micro-SD Card reader has failed again and i am preparing to lose another month to repairs.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KelAZ,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
You sent the device in for repairs, and we hope that the issue can be resolved soon so that you can continue using it.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0269" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Amazing on mostly all ends
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have both the Steam Deck the Asus Ally and hands down I prefer the Asus Ally. Look wise, power wise and the fact that it is more versatile. Only down side is the heat output but that is to be expected.
I would recommend this to a friendGreat Device while it lasts...
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for Christmas for my son but the card reader has failed or maybe it never worked. My son recently tried putting in an SDHC card to expand the memory and it won't read it. After spending over an hour on the phone with Asus, they sent me an RMA form. The only problem is that the RMA link takes me back to Best Buy's website because I purchased it here. Now, I live 25 miles from the nearest Best Buy and the device is still under manufacturer warranty. Why should I have to make a special trip to take it to Best Buy when there is an issue... My son loved the Rog Ally while it worked but both Asus and Best Buy's customer service leave something to be desired. Buyer beware!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issue you've faced with the SD Card slot on the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0348" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Convenient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this thing. I have a desk job during the day. So when I get home I don't want to sit at a desk to play games, now I can play games from the comfort of my couch.
I would recommend this to a friend