Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
The tech just isnt quite there
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for a weekend trip to the mountain. Lobe that you can play games from your steam library, but its just not powerful enough. Framrate just isnt there and can look blurry. Never been a handheld gamer and this was my first attempt. Maybe im just not used the degraded quality of handhelds. I dunno. Its not a 1 star and definitely isnt a 5 star.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear gassyjalapeno,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [ N2306018106-0407] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
Awesome Gaming Device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For anyone considering buying this please note this device needs lots of updates and may need some tweaking to get the performance you desire. This is not for new comers to PC gaming.
I would recommend this to a friend- Cons mentioned:Battery life, Heat dissipation
Great concept horrible issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System kept frying my SD card. Joysticks are too loose. Heats up too much and battery life sucks.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Arob3k,
We sincerely apologize for the issues you're experiencing with the ROG Ally and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. To further investigate the problems or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2409029876-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Love this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Full Windows in a handheld. I can work off of this thing. I can dock it to a thunderbolt dock (single monitor) Full windows allows me to run whatever application I want. Great product great device.
I would recommend this to a friend- Cons mentioned:Sd card reader
Good hardware ruined by software
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return my system due to it disconnecting the sd card after minutes of gameplay. Software is not so good from completely not recognizing the "controller" on xbox game pass, To closing games when you open the software to change the screen brightness or change the power setting. It would be an amazing handheld if it wasn't for these inconveniences.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Frank,
We regret to learn about the SD card issue you had with the ROG Ally. Please accept our humble apologies for the inconvenience caused. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0113" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life, Heat dissipation
Not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor battery life. Wifi disconects constantly and over heats too quickly
No, I would not recommend this to a friend All in one
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, went back and bought the x model when it was released also.
I would recommend this to a friendROG Ally rocks!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the claw...i returned it to get the Ally and have been very happy that I did. I recommend upgrading the ssd though.
I would recommend this to a friendLots of bugs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has lots of potential only if we get continous support from Asus in terms of updates. Also, Windows 11 needs to be refined for handhelds.
I would recommend this to a friend- Cons mentioned:Battery life
No battery life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice video handheld but the battery sucks but everything else good
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joseph V,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the battery issue you've faced and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2306018106-0398" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
Better all the time
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like it. It was a little buggy. The updates fixed that so all is good. Still seams of windows on that small screen
I would recommend this to a friend- Pros mentioned:Screen quality
Steam Deck is just better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Joysticks didn’t feel responsive enough for shooters, the UI isn’t great, lack of Force Exit, multiple games didn’t start on first launch, Windows is clunky. Feels great and the screen is amazing but I can’t justify it over a Steam Deck. Atleast games run through windows. Maybe great for emulators and other games, not great for shooters like Halo and even Portal 2
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael R,
We truly appreciate your feedback on the ROG Ally. Please note that there will be updates in the future that will improve overall system performance, system stability and other features. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0088" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Bad battery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life isn't that great and only charges with charger it came with
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nikki6985,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Please note there will be updates to the ROG Ally in the future that will improve overall system performance and stability. We will also forward your feedback to our product team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2306018106-0343" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
Good for a gen 1 product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buggy armory crate software, but otherwise a good windows handheld. First one I got had a faulty dpad, second one after exchange was good.
I would recommend this to a friendNot What it Seemed to be
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Asus ROG Ally wasn’t what I was expecting. Overall feel of the product felt decent but I wouldn’t stay on it long because the grip felt uncomfortable. The performance wasn’t as good when playing some of the higher game unless it was plugged in on turbo and even then it wasn’t as good. Over all it’s a amazing looking product but wasn’t worth it to me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alex,
Thank you for sharing your feedback on the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Your feedback will be forwarded to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0399" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Save your money and your time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited to purchase this system but have a lot of regret now that I am out almost $800. Within the first day it had tons of updates and I’ve spent close to 3 hours troubleshooting issues. The second time I turned it on there was an issue with my pin and I had to reset it. Finally got some games on it and played 45 mins off the charger before I needed to plug it in. I let it sit on the charger for half an hour and decided to play with it plugged in only I couldn’t because the battery still wasn’t charged enough to power it on. After about 10 more minutes I was able to play again so 40 mins total of waiting. Game play was good. I’ve now owned the device for 24 hours and after the updates last night NONE of the buttons work, only the touch screen. I tried the work around a I found on Reddit and reset the thing a dozen times… nothing. I will be returning it and purchasing a steam deck. So far I’ve spent more time fixing the device than playing the device and I really don’t need an expensive brick at this time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear UnhappyGamer,
We sincerely apologize for the poor experience you've been having with your ROG Ally and the buttons not working. This is definitely not the norm and is not the kind of quality to expect from ASUS products. We recommend resetting your ROG Ally through the Windows settings and then try again, if that does not resolve the issue then we recommend returning it for a replacement. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0040" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Great product when it's charged.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life negates all positive attributes of the game. 30 minutes or less.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. Our sincere apologies for the battery problems you have had with the device and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0318" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
Problem after problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointing. I preordered this device the day it was announced, yet I received my preorder late due to shipping issues. The handheld had an unbearable coil/fan whine noise that drove me crazy; I went to the closest Best Buy to exchange it for a new device... and the second one doesn't even work! This will be my second return! I cannot even comment on the game performance because I never made it that far with either of the devices. Very, very disappointed because I was very, very excited for this handheld PC. I even sold my Steam Deck to pay for the ROG Ally.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chris B,
On behalf of ASUS, we sincerely apologize for the awful experience you have had so far with the ROG Ally. We assure you that this is not the norm and is not the kind of experience we want our customers to have with our products. We recommend returning the defective unit to Best Buy for a replacement unit. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0016" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Hand held gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome device. But wanted the newer version that came out
I would recommend this to a friend- Pros mentioned:Overall performance
SD Card Failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus has already posted an update on the SD card issue. It's hardware and heat which means the reader will eventually fail. Buy only if you're willing to accept this. Otherwise it's a great gaming handheld. I'm actually surprise BB is still selling these given the official state by Asus.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear dakota1996,
We're sorry to hear about the unfortunate experience you're having with your SD card stopped work. All ASUS products undergo intensive quality control, testing, and inspections.
ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. questions:
1. SD card brand and model
2. SD card capacity
3. How much storage capacity has been used on the SD card
4. SD card is first time use?
5. SD card worked on other devices after failing on the ROG Ally?
6. Thermal profile usually used > Silent / performance / turbo / manual
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306018122-0044) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support