Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
SD Card Failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus has already posted an update on the SD card issue. It's hardware and heat which means the reader will eventually fail. Buy only if you're willing to accept this. Otherwise it's a great gaming handheld. I'm actually surprise BB is still selling these given the official state by Asus.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear dakota1996,
We're sorry to hear about the unfortunate experience you're having with your SD card stopped work. All ASUS products undergo intensive quality control, testing, and inspections.
ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. questions:
1. SD card brand and model
2. SD card capacity
3. How much storage capacity has been used on the SD card
4. SD card is first time use?
5. SD card worked on other devices after failing on the ROG Ally?
6. Thermal profile usually used > Silent / performance / turbo / manual
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306018122-0044) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Great device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome device , but with what I payed for I can get a great name brand gaming laptop and with a bigger screen . This device you either need a extra power supply or to be connect to a power outlet .
I would recommend this to a friendGood if you know windows
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great device. But lots of little things you have to do to optomize it. I had to look at alot of youtube videos to figure it out.
I would recommend this to a friendHand held gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome device. But wanted the newer version that came out
I would recommend this to a friend- Cons mentioned:Sd card reader
SD Card not working
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SD card didn't work and customer service response was trying a different SD card smh
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Phantom77anto,
We sincerely apologize for the SD card issue you're facing with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0263" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1051166
- Cons mentioned:Battery life
Asus rog ally
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life isn’t the best, very slow, may return.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ruby,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. Based on the issues described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off the device during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 337
12.12 MB
2023/03/05
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0464" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
Great handheld
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing does exactly what you wouod expect it to do! What i love most is i can if low on battery stream games from my laptop at top tier quality on silent mode.
I would recommend this to a friend- Cons mentioned:Software
Buggy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really wanted to love this device but the software is so buggy and half baked that I couln't make it work and returned it. Mostly it was having to reconfigure the machine for just about every game. Also, the bluetooth wouldn't pair with numerous Xbox controllers. Hope they work it out.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rob M,
It is really unfortunate to hear that you had to return your ROG Ally due to software issues. That is definitely not the norm and is not the kind of quality to expect from ASUS products. We recommend trying to get a replacement as this seems to be a one off issue so the bugs were most likely unique to the previous ROG Ally unit you owned. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0082" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
I love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product seems incredible to me, especially with new generation games like Residen Evil 8, I love the high frame rate, I 100% recommend it
I would recommend this to a friendGreat Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful service staff went above and beyond to man hunt for the open box I saw online great effort I was able to purchase the product and was highly satisficed
No, I would not recommend this to a friendGrab this now
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im a very simple minded person. With that being said this thing was easy to use and i love it. Its a switch on steroids and better games
I would recommend this to a friendAn okay experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't a big fan of the ASUS ROG ALLY. As a disclaimer, I did buy an open box but it had issues out of the gate. I would load games in Xbox Game Pass and it was like the controllers would disconnect. The touchpad would go dead and programs would freeze. I ended up returning it as faulty. I gave it 3 stars because when it did work it was an okay experience. I went with the Legion Go instead.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joseph B,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We will forward your feedback to our Product team for review.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0269" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great but known issues with SD card hold it back
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great but destroyed memory cards due heat issue - submitted multiple times to have issues resolved but known issue that keeps repeating
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear NizarV,
Thank you for your feedback.
We do understand your disappointment with the ROG Ally and the inconvenience this may have caused with the SD card reader. This known issue with the card reader has been resolved with a hardware fix. To avoid SD card from being damaged, please ensure Windows, drivers, BIOS and the Armoury Crate utility software are always updated. Updates for the device are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/. Additionally, always configure the game, video settings and performance mode in optimal settings, not over threshold, inside the Armoury Crate utility. If these were performed to no avail, we recommend sending the ROG Ally and the damaged SD card for service to have the issue resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Gaming on the go
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing console. Having your favorite games in the palm of your hands, what more could you ask for.
I would recommend this to a friendPersonally think its better then steam deck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you use more then just steam on pc this is the handheld for you.
I would recommend this to a friendNot for cod
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for minecraft and fortnite but for call of duty. It needs more graphical power
I would recommend this to a friendIts alright…
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve usually used a backbone but this product is useful and neat especially if you have the proper accessories.
I would recommend this to a friendIdeal handheld
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what Inwas looking for in a handheld unit. Bit of a learning curve, but there are plenty of resources out there. Definitely recommend.
I would recommend this to a friendAll in One! Great Gaming and Emulation Machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how it can run most emulators on silent mode and the latest ones on performance… have not needed turbo mode for emulation yet. I could also run AAA games with no issues. It is amazing
I would recommend this to a friend- Cons mentioned:Heat dissipation
Do not buy! Known manufacturer issues!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS has released a statement that the SD card reader malfunctions if the device gets too hot. My SD card reader is completely fried and even after ASUS replaces it the issue can still happen. There is a design flaw because they put the SD card reader next to the vents. As a result, the SD card reader overheats and breaks. Known issue, everyone is complaining on Reddit about it.
No, I would not recommend this to a friend