Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Sd card reader
Sd card issues plague this device .
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sd card being borked is hella disappointing.Watch out Buyers .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Stormy S,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the SD Card issue you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and include the case number "N2306018106-0363" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1051166/
Functional
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for on the go gaming but don't expect to play EVERYTHING a pc can play
I would recommend this to a friend- Pros mentioned:Overall performance
Fun
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one was a lot of fun a few bugs that I would get rid of but still fun to play
I would recommend this to a friend Steam deck competitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, it’s a product that’s still on its infancy. It may look like a console but it’s actually a portable computer. If you understand windows you should be right at home.
I would recommend this to a friend- Cons mentioned:Sd card reader
Not recommended
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead sd reader, bad joysticks and a pain to get in contact with asus over it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nick,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Allow us to make your experience with ASUS a better one.
Based on the issue described, we recommend getting the device repaired. Please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0246" as a reference so that we can further assist with providing a Return Material Authorization number (RMA) to get the device repaired as soon as possible. We want to assure you that we can help you resolve this issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Maybe the Ally 2 will be better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While i'm enjoying the Ally (when it works), so much needs to be done. Its not difficult to tell if its the ASUS software causing the issues or Windows 11. Its definitely Windows 11. Going to have to return this thing. Stability is wonky.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Junebug,
Thank you for bringing this to our attention and I certainly understand your frustration. Please elaborate on the issue you've encountered with your ROG Ally. Please reach out to me at your earliest convenience and I'll be sure to provide any answers and/or resolutions to your product issues as quickly as possible. You can reach me at cl-adrian@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Not Ready for Prime Tiime
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ROG Ally is only for a certain type of gamer. If you're buying this expecting your games to play as soon as you install them, you're going to be disappointed. Be prepared to spend a great deal of time setting up just about each and every game you install. Games that don't require tinkering on the Steam Deck will need to be "dialed in" before they work on the Ally. The hardware in the Ally package seems to be pretty good, but Windows just isn't designed with gaming handhelds in mind which made for a very frustrating experience. IF you don't mind playing with settings constantly, and putting up with a laggy mess of an OS (Windows 11) then the ROG Ally may be worth your time. But if you just want to play games you may want to check out other handheld options.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jamietmob,
It's unfortunate to hear you're not completely satisfied with your ROG Ally. Please know that with how PC gaming is, there are a few settings that need to be checked as every game has different ways of working with different types of controllers. If you're using Steam, you can try running Big Picture mode and making sure you've enabled the controller support. If you’re experiencing issues, feel free to contact me if you have any technical or general questions. You can reach me at cl-adrian@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
ROG A okay
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my ROG Ally the updates that they have made have been great and it’s a gaming pc in the palms of you hang
I would recommend this to a friendbattery case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It feels good quality but the battery life is poor.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CarlosV,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2306018106-0601] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
Great handheld machine
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sd and headphone jack stops working due to heat but it's still an amazing gaming pc
I would recommend this to a friendLove Asus on the handed wars.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you always want a steam deck. This is the chance to get one a little more powerful, it came with OS windows so you can say to your parents thats also will help you with school.
I would recommend this to a friendEXCELENTE !!!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente price formopen box, irá clean and brand new
I would recommend this to a friendBetter then the Steamdeck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Being a Steamdeck owner the Ally in comparison is far easier to use, generally a better experience and the game library is so much bigger the the Steamdeck and no real issues.
I would recommend this to a friendLove this little guy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is like a mini computer! Its such a beast. The sides are so comfortable to hold. Easy to set up and use. I cant get ebough of it.
I would recommend this to a friendAsus big flaw
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to send it out for repair i think they should have taken a bit longer to make it for context it shutdown on me and would not charge i would have giving it a 4 if it did not do what i said above
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Findlay,
We're sorry to hear that the ROG Ally was unable to reboot after shutting down. This is not the kind of quality to expect from our products and it's not the norm. We understand that you have sent the device in for repair, and we hope that the issue gets resolved as soon as possible and that it will be returned to you in a timely manner.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0534" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Nice
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendReview
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good concept, complicated if you’re not a die hard gamer. Not for me but great!
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear GGMM,
Thank you for your feedback on the ASUS ROG Ally 7. We're glad you found the concept strong, even if it wasn’t the right fit for your needs. We appreciate you sharing your thoughts as they help us continue to improve and support a wide range of users.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0594" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Best handheld on the market.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and setup out the box. If you plan on upgrading the memory should try to get that done before already setting up the console. Great console!
I would recommend this to a friendLots of potential, yet a ton of drawbacks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is extremely awesome in theory, but there are a ton of drawbacks that took us a long while to set it up. We didn't look into the reviews before purchasing it and we kinda rushed into getting it as my husband needed to go on a work trip. I still wanted my husband to have some type of portable device he could use on his travel, but the entire set up is not user friendly at all. The instructions are very confusing as well that explain how to set it up. We're very thankful it works now (we followed an instructional video on youtube), but there seem to be issues many people run across when it comes to the memory disk which means we probably won't get a memory disk for this device ever. Half a star for it working, another half a star for the beautiful eye catching design of the device.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Raquel S,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0216" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Sd card reader
Flawed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This hand held PC has so much potential, but the SD card readers crap out in them.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Xbox,
We sincerely apologize for the issue you're having with the ROG Ally SD card reader. This is not the experience we want our customers to have with any ASUS product. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability. Please verify if you currently have the latest BIOS installed:
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 323
12.15 MB
2023/07/20
If you already have the latest BIOS version installed and you are still experiencing the issue please provide us with the following information:
1. SD card brand and model
2. SD card capacity
3. SD card is first-time use?
4. SD card work on other devices after failing on the Ally?
5. Thermal profile usually used > Silent / performance/turbo/manual
If manual, please provide us with the fan curve.
6. How much storage capacity has been used on the SD card
To further investigate this issue, we would recommend that you send the device to our repair center for further inspection, and kindly include the SD card if you are comfortable doing so. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0196" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support