Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Money well spent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it… bought 2 one for me and the other for my son. Since gaming the only con that I see in the future is that the controller sticks will wear down. But that is minor
I would recommend this to a friendKeeps son happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son. He loves it! Picture is clear and it's easy to use. He is in the hospital a lot and this keeps him busy and relaxed. Would purchase again.
I would recommend this to a friend- Cons mentioned:Battery life
ASUS
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing device for gaming but it drains the battery so quickly.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gerardo P,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the battery issue you've faced and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to investigate further the problem or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2306018106-0278" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
Asus ROG Ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for what its meant for, price seems a little too high but its fun to use. Mainly if you travel a lot
I would recommend this to a friendSo good I bought 2
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thing so much, I bought another one for my brother. Both devices with seemingly none of the defects people have been experiencing, although do beware of them.
I would recommend this to a friend- Cons mentioned:Storage capacity
Ok for the first generation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good all around, but the microSD card failed on me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the SD Card issue you've faced and for the inconvenience caused. This is not the quality of service we aim to provide and is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please note that there will be updates for ROG Ally in the future that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0323" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1051166/
Not for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it as a laptop replacement- and to play Cyberpunk 2077. It will play cyberpunk on the lowest settings, but it would crash frequently. Realized 5 hours in that this wasn't for me. I did enjoy the convenience to play PC games anywhere but I opted for an actual laptop.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear MauiSurf,
We're sorry about the issues you're having with the ROG Ally. This is not the quality of service we aim to provide, and it's not a representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue.
If the issue persists, we will be glad to provide further assistance.
We do stand behind our products, and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0280" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1038855/
- Cons mentioned:Sd card reader
WAS 6 STAR, NOW 1! IT BROKE - OVERHEAT + SD ISSUE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this product as a SIX STAR, my favorite product in years.... But it overheated, destroyed the SD reader and now it only shows ROG and the logo when it boots. Cannot enter windows or BIOS. Total brick. Thermals are obviously breaking critical components, and I've only played it mainly in 15-25W mode and in air conditioned environments. They must test these products on different surfaces, maybe it was because I was playing it on my bed and it got hotter? Bad thermals, destroyed.... lets see what happens with Geek Squad, I called ASUS and they recommended to take there. Unfortunately I live overseas so if it takes weeks I will not have a unit. HORRIBLE!!!!!!!!!!! My asus case is N2309000502 I LOVE this product, but it obviously needs a huge improvement to internal thermals even if it doesn't "feel hot" at the joystick areas. -V
I would recommend this to a friend Bought to replace my steam deck
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace my steam deck cause I'm more a windows guy instead of Linux. Works great and allows me to play anti cheat games like call of duty.
I would recommend this to a friendI like it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ROG ally is a good console in your hands but windows kinda ruin the experience, hopefully the company released more uptades and better performance and Windows as well
I would recommend this to a friendAwesome.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thing. It takes a while to really get it optimized. Recommend watching a few YouTube videos on how to optimize beforehand.
I would recommend this to a friendAlly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from a steam deck this thing kicks its butt if your a pc user then you know how to use it the steam deck has alot going for it butt not all the games work
I would recommend this to a friendIt's honestly better than building a PC..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for my girlfriend for valentine's day, we game as much as we can with our little princess in the picture ❤️
I would recommend this to a friendWorks as expected.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took a little time and a bluetooth keyboard but it works well. It stays pretty cool and has had no issues running FFXIV, FFVII remake, MHR, Hogwarts legacy, etc etc
I would recommend this to a friendRyzen Z1 Extreme
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly is the best purchase I ever made and the best handheld gaming consoles. ¡Ryzen Z1 Extreme for better gaming experience!
I would recommend this to a friendGreat for daily use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! I use it all the time and it does not glitch at all. I would highly reccomend with a keyboard & mouse as a main computer
I would recommend this to a friendEpic handheld
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome little handheld with plenty of power. If you have the money and you love gaming on the this is a must have for PC gaming while traveling
I would recommend this to a friend- Pros mentioned:Screen quality
A Strong Potential with a Buggy Mess
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Deadzones in Joysticks. Asus customer service is a joke. Uncomfortable to hold for just a few mins. The UI is horrible and the fingerprint reader didnt work for me and I had a PIN issue with windows not remembering what I just used. However, the screen is nice and 120hz is nice too. Save yourself money and get a Steam Deck.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EliteFreak,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
In regards to your customer service experience, we do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We continuously strive to improve our approach and processes in order to achieve customer service excellence.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that its basically a windows PC with gaming controls. Can play any old school emulator plus newer pc/xbox games.
I would recommend this to a friendGo with new ally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sd card slot burnt out about 2 weeks in unfortunately, go with the new ally
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jesus D,
We're sorry to hear that the SD Card slot on the ROG Ally has failed, and we apologize for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0590" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Memory Card (SD Card)/Card Reader Issues - https://www.asus.com/support/faq/1051166/