Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Players play game
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Grandchildren loved and your Employee was Great and patience and understanding.
I would recommend this to a friendGift, my con loves it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you sign up the steam account. Some of the content is not for youngsters. Great platform and got it on sale so very happy with the purchase.
I would recommend this to a friendChristmas present
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven;t opened it yet because it is a Christmas present for my son. We are very excited for the big day to come and to see his face!
I would recommend this to a friendTime to buy a man purse.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When i purchased this, i bought it specifically for Destiny 2 on the go. I'll be honest. Tech has come a longgggg way, it's crazy to think 1080p gaming in your man purse is possible. Unfortunately I did end up returning it, only because the games I main are comp fps games which i think the v2 with a better ryzen cpu will be the goldmine.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Christian,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We will forward your feedback to our Product team for review. Please note that there will also be a number of updates to the ROG Ally that will be released in the future to improve the overall system performance and stability.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0284" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Unimpressed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn’t impressed with the ROG Ally. The in-game text was way too small, which made playing frustrating, and I ran into frequent freezing issues with multiple games. For the price, I expected a smoother experience, so I ended up returning it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JessicaO,
Thank you for your comment.
We do understand that your are unimpressed with the ROG Ally, and the inconvenience this may have caused if you are experiencing system freeze while playing games. To resolve this issue, update Windows, drivers, BIOS and the Armoury Crate utility software if outdated. Updates for the device are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/. Configure the system, game, video and performance mode settings inside the Armoury Crate utility. Additionally, if you are playing these games online, please ensure this device has access to an established router and internet service is working properly since this will definitely affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Great Father's Day gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this fof my husband as a fathers day gift and he can not put it down. Thanks to this device, my husband doesn't stay in his office and we speak more. Love it
I would recommend this to a friend- Cons mentioned:Sd card reader
Not a steamdeck but ok
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has issues, need to rma it for the sd card reader but not bad
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Edwin,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the SD Card Reader issue you've faced and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We will forward your feedback to our Product team to review and improve our products and processes. Our goal is to ensure every purchase is a positive experience. We understand that you have sent the device in for repairs and we hope that the issue gets resolved and the device operates normally going forward.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0267" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus Rog
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great item once you learn how to operate it. definite recommendation
I would recommend this to a friendSweet console pc
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a cool system i bought for my husband. He can game on there instaed of his pc. The only thing he did not like about it was it was on the heavy side
I would recommend this to a friendGreat handheld
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great handheld PC with a beautiful screen and solid performance. A bit on the heavy side, and does come with the advantages and disadvantages of running Windows
I would recommend this to a friendGreat device but quality is hit and miss
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product aside from the right joystick feels loose and is popping makes me sad since everything else is perfect
I would recommend this to a friendthe goat handheld
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one of my favorite devices ever. if you are a windows power user this is for you.
I would recommend this to a friendAwesome!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 512gb come in handy with games. But make sure to buy a 512 or 1 TB MicroSD card to enjoy all your games on the go
I would recommend this to a friend- Pros mentioned:Overall performance
Hardwares problems overwhelm all else.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, i had too many problems to actually have a good time with this. My issues were all hardware related from the touch screen not working some of the time to it not working on specific letters. While trying to install updates, i need to reset but whenever i tried to reset, it would shut down preventing the update from going through. At one point, it wont even turn on when it was full charged and i ended up figuring out that i need to keep it on the charger to turn it on and then i was able to unplug it. With all these issues, i couldnt enough playing more than a 1 or 2 overall. When it was playing, it was very nice and seem seemless but with all the hardware issues it wasnt worth me keeping and i returned it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ari P,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you faced and any inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0232" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Sd card reader
SD failure
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned for SD card failure. I purchased two for my brother and I. It killed my SD card, other than that it was perfect. But a major defect, we returned them both for the Lenovo Legion GO and are both very happy!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the SD Card reader issue you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which will be reviewed by our Product team.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0168" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Just buy it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a minute to get used to if you normally place on mouse and keyboard but its a very enjoyable gaming experience.
I would recommend this to a friendGreat orice
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really easy to use, great set up, now is discounted so is hard to pass
I would recommend this to a friendBang for buck :)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the performance and flexiblity to upgrade ssd and restore windows via wifi . Well thought out . I didnt run into any issues with sdcard with this one .
I would recommend this to a friend- Cons mentioned:Sd card reader
Better options out there
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too many issues to recommend. Both software and hardware. My first ally can returned in 2 days after blue screening, my second was returned after a week and a half after burning up my sad card. There will not be a third for me. On a positive note, very comfortable to hold
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which will be reviewed by our Product team.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0169" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
It's okay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life isnt good. I dont like that i bought this from best buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment with this product, We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [N2306018106-0183 ] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support