Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Great orice
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really easy to use, great set up, now is discounted so is hard to pass
I would recommend this to a friend- Cons mentioned:Sd card reader
Better options out there
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too many issues to recommend. Both software and hardware. My first ally can returned in 2 days after blue screening, my second was returned after a week and a half after burning up my sad card. There will not be a third for me. On a positive note, very comfortable to hold
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which will be reviewed by our Product team.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0169" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
It's okay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life isnt good. I dont like that i bought this from best buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment with this product, We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [N2306018106-0183 ] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Good for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. I haven't time to use it much, but so far no problem. The only thing need getting use to is the controller layout.
I would recommend this to a friendRog ally
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I’ve had this for almost a month and this thing is so cool I do recommend this handheld. ROG ALLY do you homework first before buying
I would recommend this to a friendMy left thumbstick is faulty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the unit for one day, I played for a few hours, and I noticed the left thumbstick was feeling really sandy and gritty. I took a magnifying glass to get a closer look and was shocked to see a bunch of powdered plastic from the parts wearing away. I just received the Ally yesterday!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear John,
We sincerely apologize for the thumbstick issue you've encountered with the ROG Ally and the inconvenience caused. This is not the quality of products we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services.
Please allow us to make your experience with ASUS a better one. Considering the description of the issue, it seems to be a defect. We recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018159-0283" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Really cool handheld
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impressive device, when it works. It’s very buggy but I’m optimistic that it will be fixed in future updates.
I would recommend this to a friendPerfect
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little machine. You can play Xbox game pass, steam games, go on the Internet and so much more.
I would recommend this to a friendGet it!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exchanged my legion go for the ROG and so happy that i did!
I would recommend this to a friendGreat device
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device, definitely not perfect. If you know how to handle windows you will be fine.
I would recommend this to a friendAll the games I had, now on my hand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the device. Tons of games on my hands, PC, emulation, everything. Plus it’s windows, so I can plug into an external monitor and do other things as well
I would recommend this to a friendPortable devices
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves it. Bought this for her since I got a PS Portal now we can sit next to each other and not talk.
I would recommend this to a friendGreat system
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system and easy interface to keep track of all your games, regardless of where you download them from.
I would recommend this to a friendBest handheld out there
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had the ally for over a month now and honesty I’m extremely impressed. It’s hard to believe what they have done with such a small form to work with.
I would recommend this to a friendNothing Special for $700
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOTHING SPECIAL.... i returned almost immeditly to get the MSI Claw(i hear msi claw is not as good). Now since im even more dissapointed in heldhand pc, all the garbage right now needs to be perfected first. Should have been $299 for these pieces of crap, not alost $800.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chris,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0450" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great but not the greatest.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the Rog ally a lot. But sometimes I don’t see that much of a performance increase as the steam deck
I would recommend this to a friendRog ally crew!!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Of you don’t have this yet! You need to get this asap!! Especially since Best Buy has lowered the price on occasion. I love it!!!
I would recommend this to a friendGreat for gaming on the go
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was worried about it being windows 11. But being windows made it easy to download stuff.
I would recommend this to a friendGreat when it worked
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this product and I think it has a lot of potential but the quality control isn’t there. After a week one of the sticks just stopped working. Which wouldn’t be a big deal if lots of other units weren’t suffering from other issues like SD cards being fried.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andrew,
We're sorry to hear about the issues you're having with the ROG Ally. This is not the kind of experience we want our customers to have with any ASUS product. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please allow us to make your experience with ASUS a better one.
We recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0135" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
My game
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Helps me play game with ease , conveiniece and ergonomically constructed
I would recommend this to a friend