Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Rog ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a little hard to set up if you're not a complete computer savvy person
I would recommend this to a friend- Cons mentioned:Battery life
Hit or miss
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it works it’s great but I’ve had lots of games freeze where controls stopped working, or the game itself just crashed. Battery life is good on Indie games but anything beefier and you might get an hour or so. I’d recommend a Steam Deck over this honestly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jamie V,
We sincerely apologize for the performance issues you've faced with the ROG Ally and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to investigate further the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2306018122-0174" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1038855/
Asus rog ally
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device and more fluid than my steam deck. So be upgrading the ssd to 2tb and adding an external gpu.
I would recommend this to a friendFun
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great and reliable product. Fun to use and play!!!
I would recommend this to a friendCapable Gaming Apu with Rdna3
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really fantastic device. Worth the cost and practical for any use. Bluetooth built in touch screen, fully customisable asus software.
I would recommend this to a friendAsus rog ally 1 problem.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got my asus rog ally before release date but this outbox damage, inside box no bubblewrap on item, try it out play with it on june. This month on july play again this device one of fan not working. Dear bestbuy when ship Asus rog ally device to customers it must be wrap with bubblewrap around asus rog ally box because jiggle inside the box and cause problem.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear IlanL,
We are sorry to hear that you received the unit without proper packaging and the fan does not work. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306022696-0049) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia,
ASUS Customer Loyalty US Support
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall Pleased with purchase ………………………………………………..
I would recommend this to a friendBetter console so far
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better handheld console so far, really good resolution as well
I would recommend this to a friendAwesome Ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It runs everything i through at it. Hardware is awesome, i just hope asus continues to support the software.
I would recommend this to a friendpretty neat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The software side is a bit more bugy than the steam deck, but after a year it should be more polished.
I would recommend this to a friendAlternative to normal laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent alternative to the steam deck for people who would rather use windows and not be stuck on steam OS.
I would recommend this to a friendRog Ally Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’f you aren’t a pc tinkerer you’ll prob have a hard time with this besides that it’s great
I would recommend this to a friendASUS Rog Ally Z1 Extreme
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, bought it on open box excellent and it was like it was never used
I would recommend this to a friendThe Best Portable Game
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and easy to use! Always love ASUS products and this is no exception.
I would recommend this to a friendLove this thing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't say enough about how much I love my Ally. After getting an SSD upgrade, it was time to play nonstop.
I would recommend this to a friend- Cons mentioned:Heat dissipation
Not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got hot immediately. Crashed about 4 times in a few hours. And unless you hook it up to a PC the keyboard is way too clunky.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bobby,
We sincerely apologize for the overheating and system performance issues you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Based on the issues described, we recommend updating the BIOS. It is recommended that the BIOS and firmware be downloaded and updated for system performance optimization. The update takes a few minutes, please do not turn off the device during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 341
12.19 MB
2024/09/12
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problems further or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018122-0291" for reference. We’ll do our best to resolve your case quickly. Your feedback is important, as it helps improve ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
- Cons mentioned:Heat dissipation
Great performance but fragile device. Beware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware!!! These things have 2 defects never addressed by Asus. 1-Micro SD Cards burn because of device heat. 2-Left stick will break easily with little use causing it only Up and Down to work. Had to return mine in the second day.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Felix,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide and it's representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We will forward your feedback to our Product team for review. Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0222" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ROG is the best gaming handheld we have tested!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WOW! This was an open box success story. Charging cable and good condition in box. Very happy!
I would recommend this to a friendPowerful handheld but watch out for melting SD car
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this more than the steam deck and the Ayaneo 2. Don't really use the SD card slot so I don't have that problem with the SD card melting.
I would recommend this to a friendFast, light for all sorts of gaming shenanigans.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing little machine, with near limitless potential to game in a multitude of formats and systems. Can emulate all the classics! Truly fantastic!!
I would recommend this to a friend