Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
Beast of it’s genre
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than the steam deck. Easy to upgrade memory also. Can run many games at 120hz. You’d be surprised!
I would recommend this to a friendGreat device!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming device! Love how versatile and easy to use it is.
I would recommend this to a friendGaming rog ally handheld console
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with the purchase I made I really love the product will recommend this product best product ever very happy about the purchase
I would recommend this to a friendDidn't feel like a premium unit.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shipped with too many issues. Games set to the lowest setting that appeared to work ok kept randomly crashing at lower power modes. Plus stick drift out of the box... Was sold as the premium unit but the joy sticks felt as bad as basic switch joycons... For the price this just didnt feel right. Also it was frying SD cards and ASUS said tough luck.
No, I would not recommend this to a friend- Cons mentioned:Battery life
Great performance, terrible design.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have every console, a high end PC, a high end Laptop, and a Steam Deck. I picked this up due to Steam Deck not being able to play specific games that are multiplayer. This thing is strong but the battery is absolutely terrible..its not for someone who wants more than 1 hour if gameplay unplugged. Save your money though, the design of this causes SD Cards to burnout.I got 4 days until my 512gb Micro SD Card failed. Im returning. I lost $49 just using my micro SD card on this terrible design. Do yourself a favor, google this issue. I wish I did. Im lost who the clown is who decided to put a micro sd card slot near the exhaust fan. Lesson learned not to buy ASUS.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Patrick,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
It is normal for the battery to discharge faster than normal while gaming. The SD card reader issue is a random problem that has been resolved. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Asus rog ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product I like it very good condition. Packaging is nice. I used it for 1 month and it is easy to use
I would recommend this to a friend- Cons mentioned:Battery life, Heat dissipation
Bad product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item overheat on my hands and run really slow the games also battery just work for 20 min
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Luis R,
We sincerely apologize for the overheating and system performance issues you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Based on the issues described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off the device during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
BIOS Update for Windows
Version 341
12.19 MB
2024/09/12
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems or assist with repairing the device.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018159-0376" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
5 months in
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty much a mini pc. If youre expecting the steam decks ease of access pass on this
I would recommend this to a friendMust buy open box.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Go and get the open box deals on these. With what you save you can get a dock .
I would recommend this to a friend- Cons mentioned:Heat dissipation
Runs hot but pretty good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing gets hot but ive enjoyed gaming on the go.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you are having issues,. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306018106-0202) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Good but not perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product but I can’t get the back buttons to work for me . Other than that great device.
I would recommend this to a friend
Super powerful for a handheld device
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the ability to alter settings to fit what you are doing. The built in ROG apps help make this a truly great gaming device.
I would recommend this to a friendChristmas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought my 15 year old grandson a lot of presents! Nothing came close to when he opened this! Amazing device!
I would recommend this to a friendHandheld Engineer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, the most beautiful handheld in the game right now. I hope that ASUS continues to make huge strides in their product development.
I would recommend this to a friend- Cons mentioned:Storage capacity
SD card reader will stop working! Don't buy.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the ROG Ally, and within a couple of months, the SD card reader stopped working. Without an SD card, the storage is terribly low, making the device almost useless for gaming. ASUS customer care has been unresponsive, despite this being a widespread issue. There's no recall or solution offered. Paying a premium for a faulty product is incredibly frustrating. Avoid the ROG Ally and save yourself the trouble.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the SD Card reader issue you've faced with the ROG Ally and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0339" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Heat dissipation
Kept overheating
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it was working I had a lot of fun, but it had too many problems. It would overheat and not read the card, so I exchanged it for a new one, but the second also had the same problem with overheating and nothing I downloaded would open.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Julio A,
Our sincere apologies for the problems you have had with the ROG Ally and the inconvenience this has caused you. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. With us, customer satisfaction is our top priority, and we strive to make every purchase an enjoyable experience. We appreciate your feedback which our Product team will review. Please note there will also be future updates to the ROG Ally that will improve overall system performance and stability.
Allow us to make your experience with ASUS a better one. The steps in the FAQ below should help you troubleshoot the issue if you still have the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018122-0184" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1015064/
Small and powerful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the power and graphics! Comparable to a gaming laptop but a quarter of the size.
I would recommend this to a friendGreat handheld for advanced users
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system but definitely needs to be a somewhat savvy user as it is a Windows PC; will need to treat it as such.
I would recommend this to a friendNice gadget
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice little thing. So many handhelds out there. Deck OS is the best
I would recommend this to a friend- Cons mentioned:Battery life
Bad user experince would not wast your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Full transparency, this was an open box. The device was on when I took it out of the box. 1. Would not connect to wifi during set up. 2. It Would not let me sign into my Microsoft account and said it was locked when I could log into the account through the browser on my Mac. 3. The mouse courser disappeared and all the external buttons did absolutely nothing. I had to use touch for it to work. Looked bad to me, the floor model worked better. I did some reading and found that I needed to update the device first through the software center and update the drivers. The device is garbage. Do not waste your money on this, even if you are a gamer, the actual battery life sucks. Awful user set up experience.
No, I would not recommend this to a friend