Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 6542964
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the ROG Ally for its impressive overall performance, portability, and excellent screen quality. Many appreciate its game compatibility and lightweight design. However, some customers have expressed concerns regarding battery life and issues with the SD card reader. Additionally, a few users have noted the device can heat up and that the storage capacity and software could be improved.
This summary was generated by AI based on customer reviews.
I’ll stick with steam
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a steam deck and loved it. When this came out I had to get it. Using my Xbox pass was a huge selling point for me. However, it is just not ready yet. The joycons are awful, no where near as accurate as my steam or my Xbox controller. Getting games to download and work is time consuming, if you can even get it to play and much slower compared to my steam. It also takes a lot more to get it ready for play in the initial set up. It’s prettier. That’s about all it has going for it. I’m going to give it a couple more days but plan to return.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Danna,
We sincerely apologize for the poor experience you have had with your ROG Ally so far. There will be future updates which improve the overall performance and system stability of this device. We hope that your opinion will improve over time, ensure to keep your device updates with drivers and BIOS versions found here: https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0015" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Give it a try!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome time using this handheld. Always up to date to stay working with try latest games and features
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Useful for more than just games. I use it to connect to my car. Basically a little laptop.
I would recommend this to a friendDecent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a decent product thatvhas a few flaws that I'm sure will be fixed by updates over time.
I would recommend this to a friendGood get it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Man i love it i upgraded to 2tb ssd in im happy i had to get it i play it all the time no problems yet
I would recommend this to a friendPC/Handheld gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My last Laptop bricked on me. This was a great replacement for now. The Gyroscope Aiming is amazing!
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it but a little to advance for an old head guy.
I would recommend this to a friend- Pros mentioned:Overall performance
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good and very smooth I like it good good good beautiful
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kirankumar C,
We appreciate your feedback on the ROG Ally and would like to hear your thoughts on how we can make this a 5-star product. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0117" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rog ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every device has its issues and if your comfortable with windows you will love this thing it’s even more versatile than the steam deck
I would recommend this to a friendSteam Deck Competition?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As it stands today I would not recommend this. I’m a steam deck owner who has been waiting for this. A reasonably priced windows, steam deck alternative. At the end of the day it just didn’t cut it. Probably after year 1 it will receive enough patches to make it awesome, but out of the box today? It definitely is not. Wait on this one.
No, I would not recommend this to a friendRog Ally
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad but could use improvements with some PC games.
I would recommend this to a friendROG on
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this has been the ideal game system instead of getting a gaming laptop for my son. Highly recommend.
I would recommend this to a friendASUS rog is ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good but some games wouldn’t work and sometimes couldn’t load the games
I would recommend this to a friendNot worth it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly it’s questionable. First one didn’t work at all. Had to exchange within 24 hours. 2nd one lasted a few month but now the left joystick is completely useless. For a $700 unit I would hope it would at least last a year. Pretty disappointed. I would avoid.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chief,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free. Receiving two devices with issues is random. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for this product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Overall performance
Decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has some bugs, but decent machine. Still love it though.
I would recommend this to a friend Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! My husband loves it so much, he uses it all the time, worth the money.
I would recommend this to a friendFast and care delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love buying product online with this store the service is so fast and show great care when it come to receiving you order.
I would recommend this to a friendSteam deck killer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful device worth buying at full price stronger then the steam deck
I would recommend this to a friend- Cons mentioned:Battery life
nice but needs work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.battery is not that good but it gets the job done.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment with this product design, We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [ N2306018106-0178] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
LOCOJOE1994
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ITS A GREAT GAMING PC CONSOLE THE PREORDER WAS SO EASY TO DO N I GOT IT TWO DAYS B4 DUE DATE ILL KEEP BUYING FROM BESTBUY IN THE FUTURE
I would recommend this to a friend